HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
The delivery time was good. However, I did not receive one of the products I ordered, I am not satisfied. It has already been 15 years since I have been using your products, and this is the only time I ordered online that I am missing a product. If I had received all the products, I would have given 5 stars. I hope you will do what is necessary for the missing item to be delivered to me or that I will be refunded.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2021
Shipping costs too high!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2021
Saturated
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2021
I am quite happy especially with the ease of payment
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2021
Excellent! Fast shipping. Thank you for the little gifts. It allows you to know and try other products before buying them.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2021
Order not received 10 days later.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2021
Hello, my package was returned to the sender. There is no way to reach you either by phone or by email. I have already sent you 4 emails without response. I would like to know how to recover the package that has been sent back to you. Thank you.
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Response from HT26
Hello, Your delivery was prepared on time. This Monday being a holiday, you ordered the day before a long weekend. The weekend is not counted as part of the delivery times. This explains the delivery delay. You will find the delivery address of the package in your email.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2021
The body lotion I received this time had a different color from the first one I bought. The first one was white and this one is brown. I don't know which one is the best or original.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2021
Not satisfied, the product leaked in the box and the mouths were really taped, I was very disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2021
I have been a loyal customer for over a year, but my stretch marks have not disappeared as stated.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2021
I have not received any order from you, I placed the order on 05/07 since that date silence despite my follow-up with customer service by email no response
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2021
Not bad
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2021
I placed my order because I needed it for traveling, so I chose the chronopost delivery in 1 day where I paid more, but the order arrived too late! And when I tried to call to find out what was going on, I encountered a woman who was so unpleasant, responding as if you hadn't paid for your purchases! I'm not letting this go!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2021
Under observation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2021
Hello, soon when a customer orders your products, take the time to provide them with a mode or a guide on how and when to use each product... or even to better guide the customers, give the mode and the order in which they should or can use the products. In my case, I don't know how and in what order to use the different soaps and oils I ordered because all the products are soaps and shower gels... the oils are body oils... here is the difficulty I am currently facing, I am waiting to know how and in what order to use them.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2021
If you're trying to lighten your skin, ht26 products are not the one. I bought the whole lighting set, which cost me A LOT and all that happened to my skin is darkness!! It DOES NOT brighten skin at all.. don't waste your money, it does not work!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/06/2021
If you're trying to lighten your skin, ht26 products are not the one. I bought the whole lighting set, which cost me A LOT and all that happened to my skin is darkness!! It DOES NOT brighten skin at all.. don't waste your money, it does not work!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/06/2021
Good day. I have not received my goods, what's going on
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2021
I am very satisfied, the delivery was fast and included gifts. I love it
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2021
I just received the products. Once I have used them, I will come back to give more stars if needed. Otherwise, order received quickly, a big thank you to ht26.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2021
Fast and efficient service. Just review the payment customs fees by the customer considering the already high delivery fees. Some companies in Europe offer free delivery from a certain purchase amount and also cover customs fees. No hard feelings, from Canada.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2021
Very fast delivery in 2 days. Product hydrates the skin well. Used only a few days. I will come back to give feedback on the effects after long use.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2021
to improve
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2021
For now, a bit good, I just started so I'm not in a hurry
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2021
Satisfied with the delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2021
Very satisfied with the speed of delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2021
I still have not received my package
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2021
I have no opinion
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2021
Arrived on time, but my serum was half empty. Disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2021
Until now I have not received my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/05/2021
I did not receive the products I ordered and I contacted you but you completely ignored my complaint. I am really disappointed and had to ask my bank to resolve the issue because I do not accept losing my money. I work hard for that.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2021
I have not received the product since the 7th, it's been 10 days while I paid to have it in 2-5 days maximum
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2021
Favorable
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2021
I thought I ordered certain products and received a package containing other products. Products that have nothing to do with what I ordered. I contacted HT26 to explain the situation and received no response. I had to contact my bank to explain the situation so that I could get a refund. I am really disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/05/2021
I have not received my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2021
I have been using the serum milk and soap for a year now, I spend more than 100€ on each purchase, so I find it expensive, we need loyal customers if we can get discounts, thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2021
Good site. I would just like to have an easier way to find the cream that could make my face clearer and more even without necessarily becoming lighter.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2021
I have not yet received my package, it's been now a week and a few days
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2021
Thanks
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2021
Hello, I would like the buyer to have the option to choose Collissimo at the time of payment because until now, for a week, I have still not been delivered by Chronopost and they are leading me on over the phone. I find them very expensive for a very poor service.
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