HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
I only used it for two days on my son, he had small red spots on his face and I wrote to customer service but have not received a response since because I want to return the others, it's useless and I do not recommend it
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2021
Just two days of use and I have small pimples on my face, it's catastrophic as a product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2021
Package arrived on time, with many little surprises, my lotion arrived almost completely spilled and I can't take the cream from the pump I have to completely open the cream, for now I have no opinion regarding the quality of the products because it's only been 4 days since I started using it, we'll see later
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/04/2021
It was my first order and I paid more than my package was delivered to my home and the big surprise my package was delivered to a relay supposedly Covid-19 and today even with the current situation packages are still delivered to home. I wish to be refunded the most I paid.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2021
I did not receive the gift products as announced in my order, instead I received something else and that's a shame
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
Very easy to navigate
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2021
I don't like it, it burns my skin
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
Too early to give a review since I just started using the product. Fingers crossed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2021
I have nothing to say about the site. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2021
Too many products, it's confusing. Because differentiating the products is not very obvious.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2021
The delivery is 9.95 for France, I find that too expensive. Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/03/2021
not compliant with the description
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2021
I did not receive the products they offered me as a gift it is not normal.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2021
Package delivered to an unchosen pickup point, impossible to collect, package returned to HT26
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/03/2021
Very very poor handling of complaints. Impossible to add the order number or the attachment. It's been 5 days since I made my complaint, but radio silence from the site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2021
After ordering and paying the shipping fees before delivery the carrier requested a customs clearance for Canadian customs, this should be anticipated from the beginning and adds an extra cost of more than 20%, this should be indicated at the order!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2021
You do not respect the requests.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2021
The products look old
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2021
Fast service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2021
Everything received well and on time. I really appreciated the gift offered. But it did not correspond at all to the one in the order. Moreover, I only received one out of two. Despite the quality of the mini samples received with the order, their quantity really leaves something to be desired.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2021
I tried to order with you and it shows that my order was executed but that you canceled it. Are you wondering if you do not deliver to the United States?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2021
The mattifying brightening cream, the cream does not come out and this is not the first time this happens to me
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
Products conform. Packaging needs to be reviewed. Bubble wrap is better than food film for shocks. The gifts were not those announced during the online order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2021
They do not answer questions! There is no return or exchange!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2021
Terrible! TERRIBLE!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
Product delivered on time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
I just started this lotion. My opinion will come later...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
I give 3 stars because I received the package well but the essential oil and the lotion, although well packaged, spilled in the packaging and I find the HT26 scrub too small and it seemed to me that it was given with a scrubbing glove that I did not receive. Apart from these small remarks, everything is fine, thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2021
Not all ordered products are available
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2021
my package has not arrived yet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2021
Please include instructions in English for customers outside France. I usually pay 19 euros and delivery comes within 48 hours. This time you charged me 25 euros and it took you 1 whole week to deliver. Is this a fair service?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2021
Customer service is ineffective. It's been almost 2 weeks since I sent several emails requesting a name change on the package when the courier did not deliver because my name was not on the address. The package was returned but the amount has not been refunded.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2021
Quite satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2021
Package not received, no email response service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2021
I haven't received my parcel please
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2021
I placed my order over a week ago today I was supposed to receive my package in 2 days I even paid extra for that and until now I still haven't received anything.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2021
Arrived in good condition. Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2021
I have not received my package, Chronopost passed but did not leave my package so I am very unhappy, I am still waiting for reasons where my package is, best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2021
Product and service very good. Just one problem with the site that is always malfunctioning. Impossible to log in with your account. Forced to create an additional account every time. It is also impossible to deselect a gift that you do not want. It's a shame it ends up in the trash for nothing. If we could choose between a gift or a discount, that would be ideal.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2021
I ordered the product on the first of December, only for you guys to delay sending my products and also not send the right ones. Very very bad services. I need my money back for the products you guys did not send. Very
Bad service
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