HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Hello,
Our concern is always customer satisfaction, if this is about order 1...823 for which you are making a complaint, please know that there was a payment error likely related to the transaction. This explains the non-receipt of your order. As soon as the status is updated, I will personally take care of your order.
Best regards,
Eymath, customer service manager
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2021
I did not receive my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2021
I find that delivery remains expensive, it should be free for loyal customers, as my wife has been using your products for 15 years, but no loyalty gesture, apart from the samples she throws away with each order!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2020
Broken bottle
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/12/2020
For this price of delivery in Europe, I am a bit disappointed with the delay in delivery. I hope to be happy with your products. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
I received my order well but I didn't like it because I had to pay customs knowing that I paid the shipping fee of €36.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2020
Since I was in the store, the saleswomen are pleasant, the manager or the owner was attentive and friendly. However, the wig I bought is the one for trying on and not a new one. No box or accessories provided. And the trying-on cap is the same for all customers which lacks hygiene.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2020
You change the formulas of your products without notifying consumers! It's a crime, I will return my products to the store
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2020
The delivery is fast. The products are good, but in small quantities.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
I hope this repair range from HT26 meets my expectations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
I have never received my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
Beauty serum, with caviar extracts and action has unpleasant odors. The maximum concentration whitening cream is like milk and darker than before,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2020
If the product is out of stock, remove it from the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2020
After using the entire topsygel range, the best product is the face lotion which greatly reduces acne and evens out the complexion, the milk is also not bad, difficult to absorb but effective, the complexion is uniform, it is a correcting milk that corrects imperfections very well. As for the brightening effect, it does not peel or whiten but really gives you a uniform complexion adapted to your original color.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2020
For the gifts I didn't receive the 50 shower gel. Otherwise I am satisfied with the order although I should have picked it up at home, in the end I picked it up at the relay point.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2020
I bought 4 shower emulsions. And a gift. Everything is broken.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2020
Hello, not happy at all because the delivery person left my package above my mailbox which is very imprudent because anyone could have taken it, I will not order from your site again
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
I still have not received my order. Customer service does not respond to me, and unfortunately I am not satisfied and requested a refund but I do not know how to complain because I do not reside in France.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
I am not happy with customer service. I placed my order 2 weeks ago and I still have not received my order. I wrote to HT26 customer service by email, no response. No one is answering my concerns.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Navigating their site is smooth. I ordered and was delivered three days later. The package was well packaged and I received several gifts. Thank you HT26.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
I paid 32 euros for the day cream preparation. When I received the package, to my great surprise, there was a 30 euro label on the cream. I didn’t understand anything.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
For now, my skin is still dark, I do not see any lightening.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/11/2020
I haven't received anything for almost 2 weeks and no communication with the company, it's a shame
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/10/2020
Already for the delivery I found myself paying customs fees upon receipt of the package, but the real problem is that I opened the new bottle of milk yesterday and I notice that it has neither the color, nor the scent, nor the texture of the other milk that I had paid for before, so I am confused and hesitate to put it on my baby. For the rest of my order, it seems correct, the only problem is the milk which is not the same as usual, I don't understand
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2020
This is the worst scam, I am too disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2020
I find the delivery price quite high, with other merchants, a delivery at 9.90€ is Chronopost delivered in 24/48€ the products are already very expensive so plus the delivery frankly it makes you think, especially when you are not sure the product will suit you. Can do better though
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2020
Disappointed, order error, I received an order that is not mine. I have contacted customer service several times who has not responded for a week.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2020
I ordered my products since 7/11/2020 and till now, I have not received it. I am not sure I will be using your service again. No explanation has been given why there is a delay. It's better to have a refund so that I can look for an alternative.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2020
I returned to France 4 months ago and it is this multi-lightening body cream that is better for my skin, this is my 3rd box of use and 3rd gift from HT26. The delivery time and transport service impeccable nothing to say.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2020
Disappointed with the delivery time of the package. It took a long time while I was supposed to receive it on Monday... 9 euros for shipping to wait this long... I don't think I will order again
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2020
Satisfied with the delivery...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2020
I find the service too long. Because I ordered since November 5th and according to your writings, the delivery is 48h to 72h.. and I still have nothing. Because I really need my products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
I received the order well It's a shame the delivery is too expensive to receive it 3 days after the order 9€
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2020
The site is not easy to use, especially for adding products to the cart
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2020
Regarding my repairing body lotion, it's been 4 months since I've been using it and this lotion is starting to have an effect on my body, the spots are fading gradually.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2020
We were supposed to have the choice between Canada Post and DHL as you mentioned but apparently that's not the case, why are the choices limited in terms of shipping? I don't have time to wait for a package from morning to night. Easier with Canada Post
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2020
The 1st and 2nd orders went well but the 3rd my package is still in Saint Honoré and I am in Cannet so I am still waiting for the HT26 team to do what is necessary for me to retrieve my package
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2020
Information taken by phone, the order was made immediately. I received my order 24 hours later in great packaging, accompanied by gifts, samples, and catalogs. Thank you HT26.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/10/2020
I did not receive my entire order, I ordered 3 multi-lightening milks, 1 multi-hydrating milk and 3 soaps worth 11.90 each, and I only received 1 multi-hydrating milk, 1 multi-lightening milk and 1 soap. And where is the rest of my order?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2020
Navigation and delivery was okay. However, the wrong products were delivered and I wrote to customer service but never got any response.
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