HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Hello,
I had requested a gift box and a little note, I did not receive it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2020
Package damaged during delivery, no gift as planned, I contacted customer service with supporting photos, but no follow-up given.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2020
I just started the HT26 range I hope to have good results because I took the complete range
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/09/2020
You did not print the delivery address correctly as I sent it to you and therefore the package was not delivered and is being returned to you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2020
Hi the cream Brightening Essence is great but I have a question I ordered my second face cream essence but I find that the color of the face cream is different from the first one
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2020
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2020
I rate it average because there is one product from my order that I did not receive and I care about that
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/09/2020
The processing of orders and shipments is too long
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/09/2020
Hello, I am really disappointed because in the order I made there is a missing product and HT26 does not take the time to explain, and this order was for a little sister of mine. I want the missing product because I paid for everything, it is the facial exfoliating sponge that costs 14 euros. Please send me that.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2020
It was good but I didn't receive enough samples compared to my cat
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
Here are the sites where I directed my research: 2ememain.be (equivalent of Le Bon Coin), autoscout24 (by selecting Belgium), mobiel.de (for German cars)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2020
Thieves, package arrives at the relay point for 10 euros but I was never notified of the arrival of the package so it was sent back, to this day although I paid for my product I have neither my oil paid nor refunded nor anything nor even a response to my emails? Disorganized thieves. Mrs. Djenidi Sabrina, I even display my name
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Response from HT26
Hello Madam, as you have seen on your package tracking, you ordered on August 22, the Chronopost relay was delivered on August 24 and remained there until August 4. You were normally notified by phone (0766580582) and by email ([email protected]). We cannot do more, it would have been wise to track your order in your customer area or to call us. The product is being returned here, if you wish we can proceed with the refund. Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2020
I appreciate the gifts offered.. but besides that, there was a bad order preparation as I received only one of the two products ordered. And I am still waiting.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2020
I was too frustrated during my last order. I had clearly specified my address for delivery. But you sent it to a pick-up point since I am pregnant, it was too much for me
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Response from HT26
Hello Madam, I am sorry for your bad experience. However, I have checked and you had indeed requested a delivery to the following pick-up point: FR2S 50 Boulevard Stalingrad 06300 Nice France. Do not hesitate to check on your account. It’s an automated procedure that we could do nothing about; if you request to be delivered to a pick-up point, we cannot change it afterwards. I am still sorry for your experience, but we do our best for everyone
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/09/2020
I am not satisfied because I always receive the wrong products. I end up with 2 boxes of powder that I cannot use
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Response from HT26
Hello, I will contact you to help you resolve this problem. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2020
Very long shipping service, no message to inform the customer of the receipt of the package, no tracking, so I do not recommend and disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2020
Hello, First of all, thank you for asking for my opinion regarding my order. Actually, I did not receive the product I ordered but rather another one instead. I had purchased a shower gel for £27 but upon delivery, I received an aloe vera shower gel that costs £19, which is an £8 difference. After the lockdown, I went to the HT26 shop in Château Rouge to explain to them, as I usually buy my products there, they gave me a customer service number that I called several times without any response. So you owe me £8.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
Order not received and apparently still not shipped!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2020
The gifts mentioned above I did not receive, on the contrary you sent me baby toilet milk of 75 ml and hand cream of 10 ml, it's shameful on your part because I am new to the site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/08/2020
Incorrect order. Non-existent customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2020
The products often arrive spilled in the box but the delivery is top-notch
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2020
The site is good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2020
Not bad
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/08/2020
My white essence lotion was broken and split everywhere, my vegetarus lotion also because it's not sealed also my soap broke in the container.... not a good experience with shipping.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2020
My aromatherapy range arrived mixed.
Do not buy.
Made in China
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/06/2020
Very disappointed, no results
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2020
Deadlines not respected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2020
I did not find any change as such. Maybe it's not meant for my skin
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2020
Super fast delivery, the creams I just started, no reviews for now, I highly recommend your site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2020
Speed efficiency the products Well packaged thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2020
Very fast delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/08/2020
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2020
I still have not received my order today is August 14, 2020 for an order placed on July 18, 2020.
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Response from HT26
The package has been available at the relay point you chose since August 3, 2020, you need to track your package or call us for assistance
here is the relay point
HORIZON PRESSE
68 AVENUE HENRI GINOUX
FR-92120 MONTROUGE
thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2020
the ht26 product caused me a lot of pimples
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2020
The ht26 product gave me a lot of pimples from the first day of use so I stopped using it
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2020
Order placed since July 14 today is August 12 I still have not received anything the irony in all this when I call it is impossible to tell me exactly where my package worth 120 euros is
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Response from HT26
hello
Here is your tracking link
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XW235337575JB&langue=en
Samuel
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2020
Super
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2020
The anti-spot range gave us huge allergies with big bumps on the body, worse I contacted customer service via email and WhatsApp and received no response, it's really a shame.
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Response from HT26
Hello,
I am sorry for your bad experience. Your order did not contain the anti-spot range but only a scrub, we thought it was a mistake. I suggest you call us at 01 40 18 51 00 to help you use the products better
thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
I ended up with stretch marks on my thighs and breasts, I am very disappointed, I stopped using the lotion and don't know how to get rid of them
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