Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1 and 3 stars

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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2019
Average
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/04/2019
I did not receive what I ordered, and even less the so-called gifts announced on the day of the order! Do not recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2019
first use to see
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2019
Disappointed with the service! They do not give what they promise. It's disappointing!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2019
Good rating for the weaving but some items (diamond wigs) are still offered even though they are out of stock. Huge waste of time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2019
Hello I received my package but not the gifts as planned. I saw 2 small soaps instead of the liquid soap and the lightening milk. Thank you for being true to what you say. And I still paid $40 for customs to be able to pick up my package. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2019
The proposed gift choice was not respected.
Disappointed.
A gloss, baby soap sample and a body scrub in my package; Something I did not choose.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2019
False advertising, never received the gift proposed by HT26 every time the wipes, the proposed gift must be included with the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2019
Very well designed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2019
Classic
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2019
I saw on my invoice that I would get a free hat and a HT26 toiletry liquid. Instead, I received a bath salt and soap bar. How can such mistakes happen? I am disappointed
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Response from HT26
Hello,
We would like to apologize.
Travel-sized products are indeed offered with your order but they are at your choice, if this choice is not made, we offer gifts based on your order or to let you discover our different ranges.
Moreover, we are out of stock of hats, by the way, this one has not appeared on our site for more than a month.
We are currently offering products from the aromatherapy range (bath salts, in your case).
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2019
The contents of the creams are too small, not satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2018
Your prices are too high and expensive. Stop increasing the prices of your item rather increase and improve on the quality of your products. Avoid making reddish colour products like carrot oils because it makes one’s colour changes, stains dresses instead make them to Brighten ones colour that is it should make fair or yellow person’s complexion colour yellow or fair and not reddish, chocolate or dark.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2019
I have been using HT26 products for over 10 years and I am still very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2019
No promotions on all products and shipping costs while it's sales time.
The topifarm 4% glycerin is no longer offered even though I just started it...
Lipstick shade not compliant when choosing different from the cart. Absence of confirmation of the shade at the time of validation. P
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Response from HT26
Hello,
We would like to apologize for the inconvenience caused.
During your next order, if there is an error in your cart, do not hesitate to contact us before validating it, we will correct that.
Regarding promotions, we are currently offering different products at reduced prices.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2019
Product arrived 4 days later, sea salt spilled in the box and empty bottle next to it... I don't know if it was done on purpose. Personally, I don't find that professional...
The rest of the product well packaged
Thank you
thanks
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2019
Order supposed to arrive between 48 and 72 hours and in the end I had to go pick it up in store myself because my order hadn't even been processed even though I placed the said order 4 days before
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Response from HT26
Hello,
Thank you for your comment.
After checking, your order was not sent to you because it was on hold for a payment check.
You were contacted by the manager on the day of your order.
During your call, we offered you to come pick it up in store because you needed it immediately.
We remain at your disposal for any information.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2018
I placed my order on December 1, 2018, and until today I still haven't received my order. And when I called, the woman was so rude to me.
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Response from HT26
Hello,
Your package was returned to us on 11-01-19.
You will soon be contacted to agree on a solution to receive your products.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2019
My product arrived late with a broken pump, and it doesn't work, although the box is very nice I had to transfer the cream into another jar to be able to use it...
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Response from HT26
Hello,
Thank you for your comment.
We are sorry to hear that your product was damaged during transport despite the precautions taken before shipping your package.
In case of a problem like this or any other issue, please contact us as soon as possible so we can best address your request.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2018
I am very disappointed with my last order
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Response from HT26
Hello,
We are sorry to hear that you were not satisfied with your order.
We can help you find a solution to remedy this.
Could you tell us what you disliked about your HT26 experience?
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/01/2019
Absolutely to be avoided!
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Response from HT26
Hello,
We are sorry to learn of your dissatisfaction with HT26.
We would like to improve this, could you tell us more about what disappointed you during your order on our website.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2018
Customer service very mediocre, unpleasant, cold, and disrespectful saleswoman. If you have a problem with your order, you are left to yourself because there is no communication, they do not respond to messages even if you use the contact form. Prisca is the worst saleswoman at Ht26, she is cold and not professional at all.
I will never buy products here again because in case of a problem, there is no possible communication
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Response from HT26
Madam,
We are sorry to learn of your dissatisfaction with our services.
We have clearly faced a misunderstanding.
Indeed, we did not intend to make your HT26 experience unpleasant but rather wanted to resolve your complaint as best as possible.
This was done by contacting you by phone to inform you that your package has been resent by us and by providing you with your new tracking number.
You were also asked to close the dispute made on PayPal which is totally justified as your package has been re-delivered.
For any information, do not hesitate to contact us.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
Not good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2018
Pleasant site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2018
I was supposed to receive a hat and a moisturizing milk as a gift but I received nothing!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2018
Hello, I rated it average because the order took time to arrive.
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Response from HT26
Hello Mr. Ineza. We thank you for your comment. Indeed, the delivery time can be extended for various reasons. Do not hesitate to contact us if this happens again, we can inform you about the location of your package. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2018
I received the order of another person
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Response from HT26
Hello Mrs. Kouanda, We thank you for your comment. We invite you to make your complaint by email to better handle your request. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/09/2018
none, item lost in customs, customer service really aggressive on the phone, not welcoming at all, really minimum service for assistance, moreover I paid the VAT tax twice, with you and then for customs
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/09/2018
One of my products arrived empty. No feedback from customer service.
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Response from HT26
Hello Mrs. Diop, We thank you for your comment. We are sorry for this inconvenience. We invite you to contact us directly by email to make your complaint: [email protected] Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2018
The shipping of the product is expensive in France metro area
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Response from HT26
Hello Mrs. Memouaffo,
We thank you for your comment.
We offer you home delivery against signature within a maximum of 3 days for France.
This explains the amount of shipping fees.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/10/2018
The site is nice.
But the description of the ranges needs to be improved according to customer needs. For example, I am a new customer and I have dark skin and I wanted a range to brighten my skin but not lighten it. The problem is that there are many products on the site and we get lost. The first range I bought on the site did not really meet my expectations. I even got pimples when I didn't have any before. Currently, I bought the repairing range that I will test.
In short, it would be good to define the products by type of needs
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Response from HT26
Hello.
We thank you for your comment.
Your opinion is very useful to us.
We will try to clarify in response to your comment, otherwise do not hesitate to contact us by email or phone to get personalized advice before proceeding with the purchase.
The products are classified by range on the site.
If the names of the ranges do not help you find your way, you have the option to search for a product or a range according to your skin type.
Indeed, at the top of the site, the search bar "a solution to a problem" allows you to select your problem and get the different products to use to solve it.
In your case, we recommend using the White Essence range to reveal the glow of your complexion, hence the term "lightening".
Moreover, know that your results will be visible from 3 to 4 weeks by having a complete range and using it daily.
We remain reachable during the opening hours of your HT26 Paris store.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2018
Order arrived on time in good condition, the products without a receipt, only a few issues but okay
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Response from HT26
Hello Mrs. Sow,
Thank you for your comment.
Please let us know the issues that displeased you?
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2018
Very long wait. Does not match the announced 48h
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Response from HT26
Hello Mrs. Nnemi Ndzana,
Thank you for your comment.
The expected delivery time for France is 2 to 3 days.
If this time has been exceeded, unfortunately, the postman encountered a difficulty, which lengthens the delivery time.
If the problem arises again during your next order, do not hesitate to contact us to locate your package.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2018
I wanted to give it as a birthday gift and also introduce the range to another person but missed it due to delivery issues, so disappointed
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Response from HT26
Hello Mrs. Diaby,
Thank you for your comment.
Could you tell us more about the issue encountered during the delivery of your package please?
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/10/2018
One star because zero does not pass!
The cream ordered on the HT26 site does not match either the photo on the site or the description. The cream in the photo is the eventone fade cream with alpha hydroxy, the description is that of the brightening cream with arbutin and the one I received following my internet order is the skin success with songyi mushroom!!! In short, total nonsense, disappointed with this order!!!
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Response from HT26
Hello Mrs. Carabin,
Thank you for your comment.
The packaging of the ordered product has changed.
You received the new box of the Palmer's brightening cream.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2018
My order was delivered late and the products were poorly packaged. The protective film for the maximum brightening soaps was torn, the exfoliating soap had cracks in places and was not closed. And what about the gifts? It was not what I had chosen and one of the soaps was moldy. My order was not prepared with care and when I called on Monday, October 8 at 10:20, I was faced with the arrogance of my interlocutor who bluntly told me 'we are not obliged to give you gifts and we give you what we have.' I am very disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2018
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2018
Not optimal, many functions do not work.
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Response from HT26
Hello Mrs. Biadou Niancy,
Thank you for your comment.
Can we have more details on what is not working?
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2018
Recommend this site, very fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2018
Products received well but delivery longer than usual, nevertheless satisfied with the gifts received in addition to the order, pleasantly surprised
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