Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1 and 3 stars

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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2018
The cream and the mousse almost half I am disappointed thank you for your understanding
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/08/2018
Package arrived torn.
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Response from HT26
Hello Mrs. Malapa,
Thank you for your comment.
We sincerely apologize for the inconvenience caused.
Unfortunately, packages suffer damage during transport.
We do everything we can to avoid this kind of incident as much as possible.
Please feel free to report it to us if the problem recurs.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2018
Not detailed enough and the product descriptions are not up to par
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Response from HT26
Hello Mrs. Yobo,
Thank you for your comment.
We take your opinion very seriously to make your HT26 experience more pleasant.
Please note that each product has its description.
This description includes the product's content, product photos, product price, its main components, product usage, and associated products.
Each product is classified by range at the top right of the site.
You can also search for a product in the search bar 'product', indicate a problem and then get a solution in the bar 'a solution to a problem' or search for a product brand in the search bar 'brand'.
Customer reviews are available for each product in the second tab in the product description.
You have the option to contact us if you need information.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2018
I would say good for now
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2018
Very poor quality, I applied it on my face for 5 days and small pimples appeared on my face and now I don't know if it's the product but I'm afraid to put it back on my face.
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Response from HT26
Hello Mrs. Aminatou, Thank you for your comment. If you notice pimples when applying your cream, it means that the use of it is not correct. To achieve better results, I invite you to follow a daily routine consisting of a soap, a scrub, a lotion, a day cream, and a night cream. With a complete range, you can achieve results after 3 to 4 weeks of DAILY use. If you have any doubts or need advice, do not hesitate to contact us. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2018
Very high and slow shipping costs.
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Response from HT26
Hello Mrs. Tatah, Thank you for your comment. We offer to deliver your packages to your home against signature within 5 days. Unfortunately, some issues can delay the delivery time such as an incomplete address or bad weather for example. Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2018
I do not give 5 stars because I encountered issues when receiving the package, it did not match my order.
But I was called back the next day and the person was kind.
As a result, I was able to keep the exfoliating mask and received my white essence soap 4 days later with plenty of small diverse samples that allowed me to discover other products from the brand.
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Response from HT26
Hello Mrs. Lirette,
We thank you for your comment.
We are glad that your HT26 experience went well in the end.
We will be happy to deliver your next order.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2018
I am very disappointed that the gift presented during my purchase is not the one I received.
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Response from HT26
Hello Mrs. Nkot,
Thank you for your comment.
We offer you travel size products based on your purchase to help you discover our various HT26 ranges.
If you have a preference, I invite you to let us know during your next order.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2018
I received the order well but the gifts are the same as I chose :-(
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Response from HT26
Hello,
We thank you for your comment.
We offer you your gifts based on your purchase and to let you discover our products.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2018
The products were taped at the cap level, the conditioning was not airtight, it leaked.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/05/2018
I still haven't received the package since it's really not normal.
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Response from HT26
Hello Mr. Kedi,
We thank you for your comment.
Your package has suffered a delivery error.
We are doing everything possible to locate it.
We will get back to you as soon as your package is located.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2018
Every time I am debited twice and I have to wait at least 3 days for the problem to be resolved
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2018
250eur spent, 2 weeks of use and zero results.
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Response from HT26
Hello Mrs. Diakite,
Thank you for your comment.
In order to obtain results, the use of HT26 products must be done daily, results will be visible after 3 to 4 weeks.
Don't forget that using the products is important to achieve results.
If you have any doubts about this, do not hesitate to call us at 01 40 18 51 00 or leave us an email at [email protected].
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2018
The order does not arrive quickly
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Response from HT26
Hello Mrs. Mamadou,
Thank you for your comment.
Our delivery time is 48/72h unfortunately this time is extended for reasons unknown to us.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
you delivered the package without the gift samples, and this is not the first time, I also once received a package with an expired oil, I sent you a message without response. regarding makeup, more specifically the HT26 powders, there is disorder down there, we do not know which number corresponds to which shade, review that, we have difficulty choosing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2018
It's not bad
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2018
A bit expensive for the quality
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2018
I did not receive it so I have no opinion to give since I cannot test it
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2018
The gift that was offered to me on the site is not the same upon receipt of my parcel disappointed
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Response from HT26
Hello Mrs. Elom Abeng,
We thank you for your comment.
The gifts are adapted to your order and they are present to help you discover our different products.
Sincerely,
Prysca
HT26
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2018
All the time the lotions arrive broken
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Response from HT26
Hello Mr. Komto, We thank you for your comment. We apologize for the inconvenience caused. We are doing everything possible to avoid this kind of issue. Indeed, our products are taped and wrapped in bubble wrap, individually. The boxes are padded inside to absorb shocks. Unfortunately, we cannot control their transport, but from our shop, the packages and products are carefully protected. Best regards, Prysca HT26
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2018
lacking clear information regarding customs duties
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2017
I did not receive the preparation wipes as you wrote. And in my package, I did not have all the products as described in the video. The night cream is missing. I received a carrot-based ointment
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2017
The site allowed me to easily make purchases. But I was forgotten (Waiting for restocking) I had to send a message to ask if I would be delivered. And it was only then that the package was prepared. We expect a quick response from you after purchase. thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2017
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2017
Very bad
Your service is slow
Your number does not go through and on top of that the order takes day after day to arrive and in the end it's tiring!!! Honestly!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2017
Fast and complete delivery, unfortunately the argan oil bottle opened in the packaging. One third of the bottle spilled everywhere.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2017
It darkens me
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2017
I am not satisfied because the serum I ordered from you was not full, the advisor told me she couldn't do anything about it
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2017
I find that delivery is very complicated with you. I received my package in poor condition. It was returned and it took almost 3 weeks to finally get my package. And on top of that, not even a commercial gesture from you. I am disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2017
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2017
the body lotion I ordered, the bottle pump is broken in two, so I have trouble using it. I am very disappointed. Other than that, I like the ht26 products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2017
I received my order late, and at one point I couldn't track my order! You expect 5 days maximum to receive the order but it took almost two weeks!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2017
the site is good but there is not enough precision regarding the delivery of products abroad, specifically in Switzerland. I do not understand why I paid not only the shipping fees with you but also upon receipt of the package? Why?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/04/2017
Error on my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2017
I rated it average because of the 2 times I had an issue. The first time there was an error on one of the ordered products. This time I ordered (purifying sleeping foam) which did not arrive with my order... I called but couldn't reach you. Other than that, I like your products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2017
Very good site, and fast delivery. Too bad the shipping costs are very high
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2017
I was not at all satisfied with my last order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2017
Very satisfied with my order, very fast delivery, now I am waiting to see the result of white essence, I will comment based on the result, thank you HT26 for such fast delivery...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2017
I received my entire order. I stay in Canada
However, the two serum bottles, the glycerin bottle, and the shower gel all had a leak and spilled in the box. One of the serum bottles was only half full. The products must be hermetically sealed; I think this is something to improve for better customer service; They are already quite pricy to be so poorly wrapped...because even before my order when I read the comments on your deliveries this was the main reason that came up several times..
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/04/2017
The problem is that the ordered product arrived damaged...
Moreover, your products are not protected, one wonders if they are original or pirated....
A lot of doubts, sorry
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