Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 1 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2016
good site, despite some bugs, it's okay otherwise
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2016
The glue does not last long enough or it's me who doesn't know how to use it
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2016
We don't always find what we want on the website
More choices in store in Paris
Not easy for us who live in the provinces
It took several weeks to see the product I wanted
Can do better on this point
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2016
Very good site but only offers one shipping method, the post is too expensive but not very competent. I didn't pay to pick up my package at the post office, what is my address for?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2016
good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2016
Very poor customer service. Will never order from them again
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2016
I spent hundreds of euros with them over two years, and I don't see any real results.
Otherwise, the packaging and delivery time is interesting.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2016
My only problem is that the site promotes lightening products too much.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2016
Cool
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2016
I find that this site no longer respects its commitments (it was not like that before), you are told that your delivery is made within 48 or 72 hours and when you place an order you have to call them several times and moreover they do not have the kindness to acknowledge their mistake and tell you that your order has not been processed or shipped, they insist that your order has been shipped and promise to communicate the tracking number to you. I find this attitude deplorable as it only tarnishes the image of this site.
NB: I placed a new order on Saturday, April 30 and until today I have no news of this order because I have not yet called Ht26.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2016
The prices of some products are a bit high compared to the catalog
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2016
The site is very good but the after-sales service is non-existent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2016
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/03/2016
it's been almost 2 months since I placed my order. I placed the order on 29.3.2016. now it's 4.5.2016. can this be a scam or what.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2016
Improve....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2016
The smell is not very pleasant... no results yet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2016
Not bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2016
Good quality product but does not meet all my expectations as I have darkened a lot on my face and neck. The products clean but do not lighten me at all. I am not looking for a very light complexion but a slightly light and fresh complexion. I have darkened a lot and in some places it is dark so I plan to order a lightening lotion I don't know where?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2016
Not too satisfied because of a false purchase of Brazilian hair that cost me a lot, so I trusted the HT26 store, very disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/04/2016
Very fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2016
The comments are not all serious or the real reviews are not published.
For my part, it was the first and last time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2016
I don't see any change in my skin. Otherwise, the order was delivered quickly anyway
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/03/2016
Very bad, I haven't received my order since March 31 until now, ht26 did not want to explain to me what is happening. I'm going to take it, it's my money.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2016
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2016
Quite good.... a lot of choices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2016
Ht26 is a shop that is very good. Especially the online sale where the characteristics of the products are detailed. The purchase is very easy and the delivery is made within the stated deadlines.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2016
I was a bit disappointed with my first order, I called customer service to find out where my package was, I was told that the person in charge of shipments would call me during the day, but nothing, no call... I still received my package 8 days later...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2016
Average, shipping too expensive!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/04/2016
I still haven't received my order so I don't find it normal
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2016
Well-presented site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2016
Product is great, makes the skin glow. But 70€ for a 450ml container when in reality it's less than 400ml is really excessive. (I emptied the contents of the original bottle into an empty 400ml bottle. But believe it or not, it wasn't even full...)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2016
Products received on the scheduled date
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2016
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2016
I find that the products have decreased in quality but the site is still well made and has a wide choice of products.
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