Customer reviews of HT26

Hello sir, Thank you for sharing your experience with HT26. First of all, we apologize for the inconvenience caused. However, we have not received any contact from you that would have alerted us to the situation and allowed us to resolve it quickly. We were informed thanks to this review you left us. Moreover, the tracking of your package indicates that you have indeed received it. We do not question your claim of non-receipt but we must create a complaint file with Chronopost. We are taking the situation in hand immediately. We will also contact you, but do not hesitate to reach out to us at 0668918825 in case of problems. Thank you for your understanding. The HT26 team wishes you an excellent day.

Hello madam, First of all, we would like to thank you for sharing your experience with the HT26 Laboratory, and we apologize for the inconvenience caused. Indeed, your package was returned to us because it seems according to the carrier that the address corresponding to the order was incorrect or incomplete. The transport service therefore dropped your package at a relay point near your home and informed you several times in a row, without any response from you. After a week spent at the pickup point, your package was returned to us. We have therefore taken the necessary steps to resend it to you. We thank you for your patience and kind understanding. The HT26 team wishes you an excellent day.

Hello madam, Thank you for sharing your experience with HT26. We apologize for the inconvenience caused. Indeed, we have contacted you and we have resent the product that you actually ordered. However, regarding the White Essence range, some products like the Whitening Soap are out of stock. That is why, for many months, we have modified the Box and replaced the missing products. Everything is indicated on the website www.ht26.com, where you can find all the information you need, and we invite you to consult it before placing an order. We are also at your disposal to answer your questions or provide advice at 0140185100 or 0668918825. The HT26 team wishes you an excellent day

Hello madam, Thank you for sharing your experience with HT26. Please know that our team of pharmacy doctors formulates our products based on plants and vitamins, ingredients selected for their quality and effectiveness. Our products allow you to achieve progressive, but natural and lasting results. Do not hesitate to contact us at 0140185100 or 0668918825, we are at your complete disposal to answer your questions and advise you if necessary. The HT26 team wishes you an excellent day.

Hello madam, We thank you for sharing your experience with HT26. Our team of pharmacy doctors formulates our products based on carefully selected plants and vitamins for their quality and effectiveness. Please note that each product line is designed to meet different needs and corresponds to different skin types. That is why we recommend consulting our experts before placing an order, to guarantee you a satisfactory result. We invite you to contact us at 0140185100, at 0668918825, or by email at [email protected], we are at your complete disposal to advise you and answer all your questions. The HT26 team wishes you an excellent day.

Hello madam, Thank you for sharing your experience with HT26. Regarding the Topsygel lightening milk, it has indeed undergone some modifications to its packaging for marketing reasons, and we have indeed marked 'light complexion' instead of 'anti-spots'. However, we confirm that the formula is exactly the same and that consequently, the results are also the same. So do not worry, this product will still help you fight against spots as well as their appearance. If you have any questions, do not hesitate to contact us at 0668918825 or 0140185100, we are at your complete disposal. The HT26 team wishes you an excellent day.

Hello madam, Thank you for sharing your experience with HT26. Following our phone conversation, we confirm that the Topsygel Serum, the one you ordered, has undergone some modifications to its label for marketing reasons. Indeed, the label of this product no longer mentions 'anti-spots', but we confirm that the formula has not changed, it remains perfectly identical, which means that the benefits of the product remain the same and that it still fights against spots as well as their appearance on your skin. We thank you for your understanding. The HT26 team wishes you an excellent day.

Hello madam, As a reminder, you placed two orders at the same time to Senegal, and we suggested combining these two orders to save on shipping costs. Indeed, you pay a total of 40 euros for shipping to this destination, but we pay more for that. We confirmed that we would refund you the shipping fees when we received the DHL invoice for the transit of your package. To date, this is still not the case. But we confirm once again, despite our many exchanges, that you will be refunded shortly for the difference between the amount you paid and what DHL charged us. We thank you for your patience and understanding. The HT26 team wishes you an excellent day.

Hello, Thank you for sharing your experience with HT26, and we apologize for the inconvenience caused. We are not in charge of delivery, but we will pass this information to Chronopost so that such a situation does not happen again. The HT26 team wishes you an excellent day

Hello You placed an order on Saturday, May 27 (knowing that the service is closed on weekends), so we prepared your order on Monday, May 29. You are informed, orders to the United Kingdom generally take more than a week to arrive at their destination, and this delay may vary due to the long times your packages may spend in customs (and the lengthening of these delays has been happening since Brexit, as the procedure for shipping goods to the UK is now complex). You received your package on Thursday, May 9, the deadlines were respected Thank you for your understanding The HT26 team wishes you an excellent day

Hello madam We thank you for sharing your experience with HT26 Our products, being regularly controlled, comply with very strict and quite changing regulations, but only the concentration of certain active ingredients in our products varies according to the imposed standards. This is not likely to change the texture or smell of the formulas. We also strive to offer the most natural and effective products possible, which is why we limit the use of preservatives as much as possible, which is why the color may vary. We therefore recommend that you keep your product away from heat and light, and respect the expiration date. Also, if you have any questions, or if you encounter difficulties (whether regarding promo codes or otherwise), we invite you to contact us at 06.68.91.88.25, at 0140185100 or by email at [email protected], we are at your complete disposal. Best regards The HT26 team

Hello madam Indeed, shipping orders to Africa is complex, which is why we have many depositaries near you, where you can find most of our product portfolio. Being aware of the situation, you still wish to order via our website. However, let me assure you that this amount (120€) for shipping is at our expense, and you only need to pay 40€ for shipping. Your last order did not allow us to ship it due to the content, and rather than accept our refund, you wanted to wait to order again so that we could send you the two grouped orders. We agree that shipping parcels to Africa is laborious although we do our best, but you gave us your consent and insisted on starting the procedure. Best regards The HT26 team wishes you an excellent day

Hello madam, we would like to apologize for the inconvenience caused. We have already contacted you and are waiting for your response to compensate you as best as possible. Please feel free to share your feedback or contact us directly at 0140185100 or 0668918825. The HT26 team wishes you an excellent day.

Hello madam, you placed an order for Congo. However, we wanted to refund you because the shipping costs were very high (for the transport of very few products), and we had deducted a third from you. Following this, you told us to wait for your next order to send you all your products, as the payment of the shipping costs for this order added to the other order would have given two-thirds of the shipping costs that we were actually paying. You accepted this proposal without problems. We are still waiting for your next order to send your products to Congo. Best regards, the HT26 team

Hello Madam, you were delivered on March 12, please update your complaint.

Hello madam, You made a mistake in your address, and we have borne the transport costs more than twice. Your cordiality and politeness have always been lacking in your complaint, while we were at your complete disposal, and we did what was necessary to arrange the situation. The logistical error comes from you, and we have fulfilled our part of the contract. Moreover, this last one never mentioned the fact that you received broken caps. Thank you for your understanding.

Hello, The tracking of your package indicates that you received it on December 26 (so no delay error), the proof is that it was the subject of a complaint from you because the package was 'incomplete', you indeed only received 2 products, having ordered a set including 6 products. We always show honesty regarding the acknowledgment of our mistakes, but admitting that we forgot to include more than half of the ordered products when your package weighed 2.6 kg when it left our premises (an Action-Stains set weighs between 2.5 kg and 2.9 kg depending on the gifts distributed, the weight of the box...) is unthinkable. Thank you for reviewing your complaint. Best regards. The HT26 team wishes you a pleasant day.

Hello Thank you for sharing your experience with ht26

Hello Mrs thank you for your message Your order was placed on Monday November 11, and counting the collection of parcels for the United Kingdom which takes place on Tuesday on the one hand, and the weekend when the carriers do not transit on the other hand, you have received your package on time, i.e. on December 18, according to the tracking of the package. There is no point in making a complaint at this level. In addition, we offer products that are controlled and subject to strict regulations, which since Brexit can spend a little more time in customs. We advise you to order in advance if you need to receive the parcel in the UK by a certain date. Furthermore, regarding the validation email that you did not receive, please check the validity of your information. Thank you for your understanding. The HT26 team wishes you a good day