HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Hello. The order was delivered quickly and everything was okay and thank you for the gift. However, you cannot ask someone incessantly to give an opinion after the day of receipt when they have not even tested the products and therefore have not observed any changes. I find that it is not sincere, that is why I give three stars because YOU ARE PRESSURING ME A LITTLE TOO MUCH.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2023
I ended up with a lot of pimples on my face not to mention the carrot oil that stains my clothes this is my last order.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. The HT26 brand offers formulas based on plants and vitamins, ingredients that we carefully select for their quality, and each product has a specific role, but is not necessarily suitable for all skin types. To ensure optimal results, we recommend that you contact 06.68.91.88.25 or 01.40.18.51.00, where you will be best advised. Sincerely, The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2023
Difficult to make the payment on the site. It took me 2 months to find the solution. Difficult to reach you even by WhatsApp, nothing.
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Response from HT26
Hello madam, The payment step on our website is done in a 'classic' way, so there are no particularities in this regard. However, if you are unable to complete this step, we can offer you other solutions. Moreover, if you wish, you can contact us at 06.68.91.88.25 or 01.40.18.51.00, one of the two numbers will always be available during the week. Thank you for your understanding. Sincerely, The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
My disappointment was great to find that the two boxes of Serum were open and leaked, very disappointing...
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Response from HT26
Hello madam, thank you for sharing your experience with HT26. Allow us to assure you that our team always makes sure that your products arrive in good condition. However, if this is really the case, we invite you to contact us at 06.68.91.88.25 or 01.40.18.51.00, we will always have the honesty to accept to compensate you for our mistake. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2023
Problem with a computer bug while placing the order. Moreover, the people contacted by phone were unable to help me resolve the issue. Otherwise, everything else was very good: short delay, compliance, and condition of the products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2023
How can I give my opinion when until now I have not received any email from you and I do not know the delivery date.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Allow us to assure you that our software automatically sends an email when your order is placed, and then when your order is shipped. You receive the tracking number with that. If this was not the case, please check your email address corresponding to the order. On the other hand, we have checked the tracking of your package, which indicates that it has indeed been delivered to you. Thank you for your understanding. The HT26 team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2023
I was not delivered as requested even though I left my number to be contacted. This was not done. I had to go to a pickup point to collect my package. While I was not necessarily available. Satisfaction = average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
For the look again
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
Shipping costs too high
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2023
very disappointed because the oil arrived punctured and dripping, not serious at all, the cream, nice packaging, practical and easy to understand instructions
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2023
Too slow they never respond to messages
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2023
The formula for the lotion seems to have changed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2023
There's no point in asking for an opinion that you won't read. You don't care about the customers. It's been 5 days since you were supposed to contact me.
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Response from HT26
Hello, I left you a message please I saw that you had been delivered, thank you for updating me
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2023
Yes just one star because I am very disappointed. I explain that I ordered the ht26 anti-spot milk (skin harmony) with a white cap and I see that it is rather the one with the gold cap that was sent to me since the color of the milk is yellow and not white. So I am in trouble because all my clothes will be stained with this yellowish color that this milk has, because I had used it before and it did not go well since it left yellow stains on my sheets, underwear, and clothes. Not to mention that it has a very bad smell for me who loves everything that has a pleasant scent, really very disappointed with my order this month.
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Response from HT26
Hello madam, Having spoken with you by phone, I was able to see that you were indeed sent the multi-lightening anti-spot milk that you ordered. As I indicated to you, HT26 is a brand that favors the most natural formulas possible, which is why the products do not contain color preservatives. Moreover, a color such as you describe is a sign that the chemistry between the different active ingredients present in your milk has worked perfectly. Therefore, there was no error in your order. Thank you for your attention and understanding. The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/08/2023
Very bad service. It has been 2 weeks since I contacted customer service by email, phone call, and Instagram to ask about the shipping cost of products to China because there is no possibility to order on the site (since customer service informed me that the shipping prices to China are no longer 40 euros but have increased), but no one responds to me. Customer service just keeps making me go in circles. They do not respond to messages and when they do respond, it is to answer something other than what I am asking as a way to pass the time. VERY DISAPPOINTED that a brand like HT26 has such a mediocre customer service.
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Response from HT26
Hello Madam, For China the only way is to place an order on the site, the carriers in China are not always available, if you finalize your product selection, and if carriers are available, the site will give you the shipping cost that day because the rates can vary due to the unavailability of carriers. Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2023
Disappointed, some things do not correspond to what I ordered.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2023
Delivery is no longer as fast as before and chronopost does not deliver packages to the home despite choosing the option (so we pay more for nothing) No more samples in the packages, it's such a shame!
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Response from HT26
Hello madam, Thank you for sharing your opinion. Samples are sometimes out of stock. Although this is rarely the case, we always try to find something else when that happens. If, however, you did not receive any samples, we apologize for the inconvenience caused and will ensure that this does not happen again. Thank you for your understanding. The HT26 team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2023
The site needs to be improved
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2023
Not too many options
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2023
Very good product. The complexion gradually lightens and also evens out. However, at the top, we lose a shade. That's why I give 3 stars
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Response from HT26
Hello Marie-Pascale, Thank you for taking the time to write to us to share your experience
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2023
The gifts offered are not cheap. False advertising.
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Response from HT26
Hello, Thank you for taking the time to write to us to share your experience Your products do not yet give you complete satisfaction? We are here to help you! Send us a WhatsApp message at +33 6 68 91 88 25 or to [email protected] and an advisor will take care of you!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2023
Note: ZERO 00000
Order was never received.
Customer service does not respond to our complaint message either by email or SMS.
Service unreachable by phone either
In short, SERVICE TOO BAD.
This is not the first unpleasant experience.
We want a quick replacement of our order never received OR a full refund including shipping costs
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Response from HT26
Hello Janine, Thank you for taking the time to write to us to share your experience Your products do not yet give you complete satisfaction? We are here to help you! Send us a WhatsApp message at +33 6 68 91 88 25 or to [email protected] and an advisor will take care of you!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2023
I ordered a cream on July 27, delivery was scheduled for July 31, today is August 4 and still no package
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/07/2023
The site needs to evolve: no purchase confirmation and no gift message sent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2023
Navigating the website can be slightly challenging and I think translation can be better for those of us who do not understand French. My last delivery was perfect and on time.
Customer service is very poor. I'm based in London and I reached out via WhatsApp and Instagram but the communication is poor. The service can be better
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2023
The service was very fast.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2023
I ordered 4 top line foot files and I received 4 files, but they are not at all the model I ordered.
So I am very very disappointed with the order. I would have liked to be asked for my opinion before sending me something else that I did not order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2023
Apparently the products are of good quality but we need to see in the long term if the promises will be kept. Delivery time a bit long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2023
I placed my order a month ago, my products have still not been shipped, I contacted you without response, and you took my money but did not send my products. This is bad service, never order from this place again.
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Response from HT26
Hello, Your payment has not yet gone through with us, below is the proof 197.... SP..... DHL Express Yes F. S 147.50 € PayPal No No Pending payment by PayPal 2023-06-21 05:00:04 Mobile . Please check with your bank. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2023
I am not satisfied with the result, I did not receive my order and you did not refund me.
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Response from HT26
Hello, Your refund is in progress, because between an international delivery that could not go through due to your address, you were considering whether you should ultimately be delivered in France, so we were waiting for your final decision. Either you modify your international address or you maintain the new national address. Best regards, Eym from the HT26 customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2023
Quite good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2023
I had some small bumps on my face, I don't know if it's normal
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/06/2023
Hello, I had a very bad experience with HT26 because since 08/06/2023 I placed an order on the site and until now I have not received my order and I have not been refunded. I called HT26 Paris and I spoke to a very unpleasant saleswoman who has no respect for customers as she also spoke badly to my husband. She even hung up on me.
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Response from HT26
Hello Madam, This message was written by your husband and not you. We spoke to you on the phone, you are very understanding. Your husband knows how he treats all the female staff at HT26 when he calls. Your package was not delivered due to the lack of handling of your street number by our partner. The package left for you and got lost but we refunded you anyway. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2023
I have never received my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2023
Defective bottle, and cream filled only halfway, that's theft
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2023
I received my complete order but the face cream was open and its color was off, normally I was entitled to 4 gifts and I only received three and this is not the first time
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Response from HT26
Hello, We apologize for this inconvenience, feel free to contact us +33 6 68 91 88 25
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2023
The products are original but the packaging was disappointing
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Response from HT26
Hello, We are sorry for this problem
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2023
The site is okay, we find ourselves
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Response from HT26
Hello, thank you for your feedback
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2023
Hello,
My scrub is different from the one I usually buy, given my three stars
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2023
Shipping is too expensive. Shipping should be free if a customer spends above €100. I spent nearly €200 but still had to pay €20 for shipping to Ireland which is too much.
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