Customer reviews of HT26

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 07/06/2023 à 21h09 following a purchase from 28/05/2023

The site is average

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 23/05/2023 à 17h15 following a purchase from 16/05/2023

I still haven't received my order!!!

Translated reviews

Response from HT26 Published on 23/05/2023

Hello, Given the holiday and the weekend following your order, it will take longer to arrive than usual. Thank you for your patience over the next 2 days, as your geographical location is international. Thank you.

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 20/05/2023 à 08h52 following a purchase from 11/05/2023

Impossible to track the progress of the delivery

Translated reviews

Response from HT26 Published on 23/05/2023

Hello, Your order has been dropped off at a relay close to your home. This situation occurs when you are unreachable. I have sent you all the information by email.

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 19/05/2023 à 16h12 following a purchase from 12/05/2023

I wanted the box to be a bit prettier because they were all messy

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 08/05/2023 à 12h39 following a purchase from 30/04/2023

I still haven't received my order

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 04/05/2023 à 11h12 following a purchase from 14/04/2023

It has been more than 3 weeks since I placed my order and I still have not received it, can I know why?

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 27/04/2023 à 11h52 following a purchase from 09/04/2023

correct

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 13/04/2023 à 20h07 following a purchase from 22/03/2023

It will soon be 1 month since I haven't received my order. Moreover, you send me your verified reviews. You should have started from the beginning to see if I received my order or not, and the worst part is that I can't reach you by phone. I reported that I haven't received my order yet but nothing, no response.

Translated reviews

Response from HT26 Published on 14/04/2023

Hello, On the tracking of your package, I see that the delivery could not be made and that your package would be sent to a pickup point. I invite you to contact the local post office directly so that you can find out where to collect your package. We remain available at this number if needed: 01 40 18 51 00

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 12/04/2023 à 18h47 following a purchase from 04/04/2023

Three stars because I switched from glutathione lotion to white essence. I have been a loyal customer to HT26 but it seems the glutathione lotion formula has been changed. The color of the lotion is white instead of yellow. The new glutathione lotion just made me darker and attempts to reach ht26 are futile because they do not follow up and don’t seem to communicate in English. I am so upset because I’ve wasted my money having two glutathione lotions I can’t use. I’m truly disappointed as I’ve been a loyal customer for years.

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 11/04/2023 à 14h28 following a purchase from 04/04/2023

Hello, I am still waiting for my order placed since 04/04. Thank you for checking your shipments before asking for feedback.

Translated reviews

Response from HT26 Published on 14/04/2023

Hello Madam, Your opinion surprises us quite a bit, considering that you picked up your package yesterday at the relay point.

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 11/04/2023 à 09h50 following a purchase from 02/04/2023

Good

Translated reviews

Response from HT26 Published on 20/04/2023

Thank you for your feedback.

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 10/04/2023 à 12h10 following a purchase from 23/03/2023

One product did not arrive and no one contacted me when I claimed it

Translated reviews

Response from HT26 Published on 14/04/2023

Hello Madam, Could you please provide us with the missing product? You can contact us at this number so that we can assist you on this matter: 06 68 91 88 25

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 10/04/2023 à 12h07 following a purchase from 23/03/2023

Gifts not received and no response to my message about this

Translated reviews

Response from HT26 Published on 14/04/2023

Hello Madam, We apologize for the missing gifts, hoping that your order meets your expectations despite the missing gifts.

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 05/04/2023 à 13h56 following a purchase from 29/03/2023

I haven't received my entire order yet. I paid 25 euros for express delivery and it's been a week and I've only received a fifth of my order on April 4, 23. I'm not happy at all. Diane

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 02/04/2023 à 15h34 following a purchase from 26/03/2023

I am very disappointed with the customer service that is unable to resend my order which was returned to them, supposedly the person in charge is absent for a few days. Ht26 is an old company and should be able to resolve these minor issues without delay.

Translated reviews

Response from HT26 Published on 20/04/2023

Thank you, it has been done. There was an address problem, you had ordered to an old address. The package was returned to us at our expense and the reshipment to your new address should be at our expense, so it is very wise to understand that this is a decision that must be made by a hierarchical manager following an error on your part. Best regards, Customer service

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 29/03/2023 à 13h51 following a purchase from 22/03/2023

The cream I have been using for over a year has changed color and no longer has the same smell

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 24/03/2023 à 22h28 following a purchase from 16/03/2023

I am not happy with the person who packed my order, the person omitted the topsygel lightening cream that I paid for. How do I get the cream?

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 24/03/2023 à 08h48 following a purchase from 06/03/2023

I use the products but do not yet see the expected result.

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 22/03/2023 à 17h09 following a purchase from 15/03/2023

I still have not received my delivery since there is an address error.

Translated reviews

Response from HT26 Published on 30/03/2023

Hello, The address error comes from your search for relays, an inadvertent mistake. But to allow you to receive your products quickly, we brought them back to you yesterday without waiting for the return of the package that was at the relay far from your home. Best regards, The customer service team.

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 22/03/2023 à 04h21 following a purchase from 13/03/2023

I was charged for delivery twice. Customer service is not clear about the delivery details.

Translated reviews

Response from HT26 Published on 30/03/2023

Hello, How are we able to charge you for delivery twice when you are the sole holder of your payment methods? This is impossible. Even when this happens, we proceed with a refund, as people abroad may have difficulty paying immediately for security reasons. Due to persistent attempts, some payments may appear twice, provided that the second time is acknowledged by the bank. Best regards, The customer service ht26

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 20/03/2023 à 19h27 following a purchase from 13/03/2023

I have not received my order. It has already been more than a week since I ordered and I paid 26 euros for shipping fees. I need my package or a refund. Thank you.

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 20/03/2023 à 16h40 following a purchase from 13/03/2023

0 customer care.

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 20/03/2023 à 10h07 following a purchase from 01/03/2023

The product I ordered (intensive anti-spot cream) had a small piece of glass inside, I request a refund or replacement. Best regards.

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 18/03/2023 à 00h00 following a purchase from 10/03/2023

It was my first experience, regarding the order, I am satisfied with the packaging but, regarding delivery, the customer service was not clear with me. They made me pay for delivery all included and then the customs fees too, yet I had asked the customer service representatives if I had to pay any other fees besides delivery and I was assured that I did not. So I am disappointed in that regard and also the mentioned gifts were not included but other unmentioned gifts. Thank you.

Translated reviews

Response from HT26 Published on 30/03/2023

Hello Madam, In international trade, the law applies to everyone. However, when you buy from another continent, there are always customs fees that are the responsibility of the customer, which may be taken into account by your customs 1 time out of 20. If this is not your first order, know that these are things that happen to all consumers abroad governed by the customs of your country of residence. We do our best to avoid these inconveniences for you, but when it is imposed on you and us, we all endure it. Best regards, Customer service

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 17/03/2023 à 14h55 following a purchase from 10/03/2023

Very bad, until now I have not received my product.

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 15/03/2023 à 08h35 following a purchase from 25/02/2023

Products not effective at all.

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 10/03/2023 à 18h28 following a purchase from 17/02/2023

I was given a product I did not order. I originally ordered Lorion based on Carrot etc…and the invoice doesn’t reflect what I received. I don’t understand how my order has been processed to pay in full and not received my orders in full. May you verify and get back to me in due course? Many thanks

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 10/03/2023 à 13h38 following a purchase from 03/03/2023

Average

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 10/03/2023 à 00h36 following a purchase from 17/02/2023

Did not receive my items it’s been over 3 weeks. Why?

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 09/03/2023 à 22h29 following a purchase from 02/03/2023

I ordered 2 baby shower gels, but I only received 1 baby shower gel. I wrote to customer service without a response. You are thieves

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 05/03/2023 à 09h43 following a purchase from 25/02/2023

Girls and boys who wear contact lenses. Never order from HT26. The hazel color with them is BLACK. They are liars. Moreover, I called to complain. The person on the phone was rude. I do not recommend this site for contact lenses.

Translated reviews

Response from HT26 Published on 14/03/2023

Hello Madam, My colleague was happy to explain to you that the color on the packaging of the lenses was indeed what we sold you. There is no misleading advertising, our lens sells very well and there has never been a complaint. We are a specialized shop and therefore our products are adapted. Sorry that we do not do like your usual suppliers. Best regards Customer service

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 23/02/2023 à 09h05 following a purchase from 04/02/2023

Order delivered on time

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 22/02/2023 à 14h37 following a purchase from 14/02/2023

The order was for 2, the first package only contained one, I had to claim several times to get the rest of my order.

Translated reviews

Response from HT26 Published on 02/03/2023

Thank you for this feedback! Knowing that you did not receive your order on time saddens us. We will ensure that this does not happen again. Best regards, The HT26 customer service

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 19/02/2023 à 23h08 following a purchase from 10/02/2023

I couldn't complete my order at all

Translated reviews

Response from HT26 Published on 14/03/2023

With the inquiry here is what comes back to us: An authorized request for destruction of the shipment has been received. Proof of delivery Best regards

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 19/02/2023 à 18h39 following a purchase from 11/02/2023

I have not yet received the product

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 17/02/2023 à 23h35 following a purchase from 09/02/2023

The navigation is slow

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 15/02/2023 à 09h46 following a purchase from 28/01/2023

I did not receive the shower gel gift

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 14/02/2023 à 14h35 following a purchase from 23/01/2023

I am happy with the site in general very good effective products But there are too many problems with incomplete packages or incorrect quantities for some products. thank you

Translated reviews

Response from HT26 Published on 22/02/2023

Thank you for taking the time to leave us a review. We are sorry that we could not satisfy you, however we had resent the missing product and the product received was incomplete. We hope to leave you with a better feeling. Sincerely, Eym from the customer service team

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 08/02/2023 à 18h43 following a purchase from 18/01/2023

I have a bad review with this company since January 18, I have never received my order, I have sent you countless emails and I have never received a response.

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 05/02/2023 à 20h40 following a purchase from 28/01/2023

Not satisfied with the product does not rebuild the hair cement which is a fundamental element.

Translated reviews