HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
I am satisfied with my products delivery also very fast. But your story about the gift is just bluff just the massage oil which was true as a gift, the shower gel I didn't see yet you mentioned it among the gifts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2023
I would have liked the body range for babies to really boost my daughter's fair complexion
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
I wouldn't know what to say, especially since my order was very late now they are holding me because I am being asked to pay £66.90 to recover it which I really do not understand because I paid delivery fees to my home
AND the official HT26 site does not say that we have to pay extra fees
If you can do something so that I get my order, I would need you to refund me as soon as possible thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2023
Order still not received at the validation of my order it was 24 hours for express delivery more than a week nothing no possibility to track my order lack of seriousness I regret my purchase
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Response from HT26
Having remained in wait for delivery by our supplier, we have finally refunded your purchase amount in case of stock shortage as you wished according to our phone conversation, the product is still not available thank you for your understanding. Best regards, The customer service,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2023
I did not receive my order AND the customer service does not give me valid explanations.
Very very disappointed
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Response from HT26
Hello Madam, Our apologies, please know that we are always ready to listen and find a solution to meet your needs. Best regards, The HT26 team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2023
Some products arrived broken
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Response from HT26
We take your message into account and we will be very careful next time. If any harm has been caused to you in the use of your care, do not hesitate to let us know so that we can find the best solution for you to continue your beauty routine. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2022
I have not received my order placed since December 30, 2022 thank you I cannot respond to your review
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
Since November 27 until today, we are on December 24, I have not received the order, and I wrote to you 2 times, no response
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2022
I did not receive the same order you sent me something else I am very disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2022
I made an order and it was not sent complete
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2022
HT 26 is a big and expensive brand the website should have been revamped
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2022
I have not yet received my order since December 3, so I am not satisfied and it is urgent, thank you for doing what is necessary
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2022
I am very disappointed. I did not receive my package normally. My shower gel, the cap was broken and it spilled all over the package. And I am not satisfied with all that
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2022
Poorly packaged products, it's really a shame
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2022
Incomplete box and gifts not received so misleading advertising
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2022
Having purchased the preparation range, I am on my 3rd day of use and for now I cannot judge yet.. see you in 2 weeks
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2022
For now I cannot comment because I just started buying HT26 products. In the future I will share my opinion.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2022
I didn’t get all the products I ordered and I have not gotten anyone to explain to me what happened and when I will get the remaining products. When they pick my call. They say they don’t understand English. I must speak French. However they are selling to international market with no multilingual customer support
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2022
The color of the milk I received is brown it looks like the milk is oxidized
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2022
The gifts in my cart were not the ones that were in my order. Thank you
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Response from HT26
Hello to you, We thank you for your message! We offer gifts to all our customers who place an order on our website. The gifts are chosen based on the available stock at the time of preparing the packages. Hoping to see you again very soon on ht26.com! Laboratory HT26
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/11/2022
I did not receive the gift you gave me. I am disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2022
Open package and shower gel offered was spilled on the other products thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2022
I have never received my order. Impossible to give my opinion. But I will never order again, that's for sure.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2022
Unpleasant experience with misleading gifts and this is the second time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2022
Hello, I received my package with two open bottles. So I am disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/10/2022
Very disappointed in your services. Worst customer service I have ever encountered. Ordered 2 products but received only 1. Contacted customer service via email twice and got no response until date. Got through to customer service on the phone on 2 different days to resolve my problem but was told the boss was around and that I must call back the following day. No one bothered to take down the reference number nor listen to my query. The customer service agent even refused to tell me their names despite the fact that I asked on both occasions.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2022
I apologize for giving this rating, which may or may not reflect reality since I would have liked to receive my order to participate in the survey, but I am still waiting for delivery and I do not know at what stage my order is as of this date...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2022
The color of the cream, carrot oil disappointed me, it stains, damages and dirties clothes. When I apply it, it's impossible to dress in white
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/10/2022
There is a product missing from my order, I received two creams instead of one cream and one gel.
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Response from HT26
Hello Madam, Indeed as indicated by call and in your package, we no longer have gel so we sent you 2 face creams
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/09/2022
I still have not received the package. Please do what is necessary. Regards
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Response from HT26
Hello, Your package was delivered on September 30, if that is not the case you can call us so we can resolve this issue.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2022
On the site, we cannot find the references for the foundations in the catalog
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/10/2022
I would like to give my opinion but I still haven't received my order. It has already been 10 days
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2022
I still have not received my intensive moisturizing body lotion. I have been writing since Thursday and no one is responding to me!!! Send me my lotion that I ordered!!!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/10/2022
Bad customer service. Until now I still have not received my order from 01/10/2022 and yet my account has been debited
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2022
Good but the scent is very strong for both the shower gel and the cream.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2022
Good!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2022
I have never received my order. The status of my order is shipped. I wrote to you and I never got a reply. Please follow up.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/09/2022
I’m giving a bad review because HT26 is not reliable, how can I purchase a product on 27/09/2022 and till date haven’t received any email telling me when it is going to be delivered
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2022
Hi I don’t speak French, my order hasn’t been delivered and no one is replying to my emails, I just need someone to get back to me please
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/09/2022
Order not received
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