Customer reviews of HT26

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Acheteur Vérifié

Rating: 3 out of 5

Published on 07/06/2022 à 18h33 following a purchase from 31/05/2022

I am new to HT-26 I will test my opinion after a month

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Acheteur Vérifié

Rating: 1 out of 5

Published on 06/06/2022 à 18h32 following a purchase from 29/05/2022

Very disappointed, poor quality of service.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 01/06/2022 à 17h28 following a purchase from 25/05/2022

Fake product, regretted buying from this site.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 26/05/2022 à 03h05 following a purchase from 17/05/2022

I thought the products should be hermetically sealed but some liquid was outside it seemed the products were opened. Body lotion shower gel

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Acheteur Vérifié

Rating: 3 out of 5

Published on 25/05/2022 à 11h36 following a purchase from 16/05/2022

Not very modern

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Acheteur Vérifié

Rating: 1 out of 5

Published on 19/05/2022 à 09h09 following a purchase from 01/05/2022

The cream I ordered was rather a lightening cream and not the anti-wrinkle one you sent me.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 15/05/2022 à 19h12 following a purchase from 07/05/2022

I received my order well, and all my products were complete. A big thank you.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 11/05/2022 à 22h34 following a purchase from 30/04/2022

This cream and this shower gel I don't think really lighten because it's been almost two weeks since I applied it, no change, even the body and face lotion is the same, no change.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 11/05/2022 à 16h47 following a purchase from 02/05/2022

Did not receive my order

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Response from HT26 Published on 13/05/2022

Hello to you, Your order has not been prepared or shipped because there was a malfunction with the payment. As soon as orders are validated, they are immediately prepared and shipped. Do not hesitate to contact us via WhatsApp at +33 6 68 91 88 25 regarding your order! Laboratory HT26

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Acheteur Vérifié

Rating: 3 out of 5

Published on 05/05/2022 à 16h50 following a purchase from 21/03/2022

No results, the cream I've been using for two months

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Acheteur Vérifié

Rating: 3 out of 5

Published on 24/04/2022 à 13h37 following a purchase from 06/04/2022

I will give my feedback later

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Acheteur Vérifié

Rating: 1 out of 5

Published on 23/04/2022 à 14h53 following a purchase from 15/04/2022

I still haven’t received my creams… it’s been more than 7 days. I have been calling and no one is picking up the phone. I want my money back

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Acheteur Vérifié

Rating: 1 out of 5

Published on 22/04/2022 à 16h51 following a purchase from 14/04/2022

I placed my order on the 14th and still haven't received my package, strange that you ask for my opinion and I called and was told my package is lost. How could I give my opinion on something I haven't received?

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Acheteur Vérifié

Rating: 3 out of 5

Published on 22/04/2022 à 13h51 following a purchase from 15/04/2022

The gifts are not always those indicated on the order

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Acheteur Vérifié

Rating: 1 out of 5

Published on 19/04/2022 à 23h59 following a purchase from 12/04/2022

I placed an order on April 10 and paid €25 for shipping. I still haven't received my order and you expect me to rate you? Bad service bad experience and I'm waiting for my order or my money back.

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Response from HT26 Published on 28/04/2022

Hello to you, We are sincerely sorry that the delivery of your package took longer than initially expected. On our side, we prepared and shipped your order within the allotted time. Brexit causes more checks on packages destined for the UK, which extends the expected delivery times. However, your package was delivered on Wednesday, April 20 to your home Hoping that this incident will not prevent you from ordering again on ht26.com! Laboratory HT26

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Acheteur Vérifié

Rating: 3 out of 5

Published on 18/04/2022 à 13h19 following a purchase from 09/04/2022

We would like more gifts

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Response from HT26 Published on 21/04/2022

Hello to you, It all depends on the amount of your order See you soon on our site! Laboratoire HT26

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Acheteur Vérifié

Rating: 1 out of 5

Published on 13/04/2022 à 21h21 following a purchase from 04/04/2022

My products arrived without problems as usual but this time with a very different damaged product in packaging, scent, and texture. I am very disappointed because just the delivery cost me 35 euros and I have not received any response from customer service. I sent a message with a photo of the products. I really hope I will be refunded for this product.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 10/04/2022 à 14h31 following a purchase from 23/03/2022

After using your products for few days I'm having rashes on my face. what do you recommend. I used HT26 - Maximal concentration bleaching face lotion at night and I used White Essence - Correcting lightening serum on my spots. please tell me what to do. the rashes are itchy. I wrote to Ht26. no one has contact me since then. should I returned products?, can I get a refund or replacement with something that will help my face. Thank you

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Acheteur Vérifié

Rating: 1 out of 5

Published on 06/04/2022 à 15h13 following a purchase from 15/03/2022

I have never received my order

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Acheteur Vérifié

Rating: 3 out of 5

Published on 03/04/2022 à 18h26 following a purchase from 14/03/2022

My order arrived on time but it's not brightening

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Acheteur Vérifié

Rating: 3 out of 5

Published on 28/03/2022 à 10h06 following a purchase from 10/03/2022

A bit slow but not too annoying.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 26/03/2022 à 00h05 following a purchase from 18/03/2022

Great

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Acheteur Vérifié

Rating: 1 out of 5

Published on 25/03/2022 à 11h01 following a purchase from 15/03/2022

Always missing products at delivery... I think I will simply stop ordering online. The boxes should at least be put in a nice packaging..

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Response from HT26 Published on 25/03/2022

Hello, We are sorry for the inconvenience caused on your last order. Send us a WhatsApp message at +33 6 68 91 88 25 so we can assist you better.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 23/03/2022 à 12h35 following a purchase from 05/03/2022

Not bad

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/03/2022 à 12h18 following a purchase from 05/03/2022

-

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Response from HT26 Published on 16/03/2022

Hello, We are sorry that your experience did not go well. We remain at your disposal for any other needs.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 16/03/2022 à 12h11 following a purchase from 06/03/2022

Well received my order, very well packaged, for now I have nothing to say.

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Response from HT26 Published on 23/03/2022

Hello to you, Thank you for your comment. Orders are prepared meticulously, most products are packaged to avoid breakage during transport!

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Acheteur Vérifié

Rating: 1 out of 5

Published on 14/03/2022 à 18h14 following a purchase from 07/03/2022

I did not receive my order as agreed. Despite my requests, I have not received any response from you. It's frustrating. I don't think I will order from this site again. Bad service.

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Response from HT26 Published on 15/03/2022

Hello Madam, We see that you were delivered on Wednesday, March 9th. Send us a WhatsApp message at +33 6 68 91 88 25 so we can discuss your problem together.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 08/03/2022 à 03h02 following a purchase from 28/02/2022

I placed an order and I did not receive it, I sent you several emails on your site and no one responds to me.

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Response from HT26 Published on 15/03/2022

Hello Madam, We tried to contact you to specify that there were missing products in your order without success. Please send us a WhatsApp message at +33 6 68 91 88 25 so that we can assist you.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 07/03/2022 à 19h19 following a purchase from 16/02/2022

The gift was opened

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Acheteur Vérifié

Rating: 1 out of 5

Published on 05/03/2022 à 11h08 following a purchase from 15/02/2022

Very unsatisfied with my order, because part of it was broken, some lotions came without the seal on. I have tried to contact HT26 several times by phone and email but have not gotten any response. Still waiting for a replacement of the damaged lotion or a refund.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 01/03/2022 à 13h57 following a purchase from 22/02/2022

I've not received my order yet

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Acheteur Vérifié

Rating: 3 out of 5

Published on 27/02/2022 à 09h46 following a purchase from 19/02/2022

I searched for this gel everywhere and miracle I find it on the site. I buy it and 2 days later I get a call saying that the product is not available and that I will be refunded. Waste of time. Real-time stock management would be practical for customers.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 23/02/2022 à 09h22 following a purchase from 14/02/2022

Hi, delivery was well done. Still waiting for the effectiveness of this cream..

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Acheteur Vérifié

Rating: 3 out of 5

Published on 21/02/2022 à 09h17 following a purchase from 12/02/2022

Fast delivery

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Response from HT26 Published on 22/02/2022

Hello, thank you for your feedback! We do our best to ensure you receive the packages as soon as possible

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Acheteur Vérifié

Rating: 3 out of 5

Published on 10/02/2022 à 13h23 following a purchase from 02/02/2022

Good

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Acheteur Vérifié

Rating: 1 out of 5

Published on 08/02/2022 à 11h13 following a purchase from 30/01/2022

I have still not received my product, it has taken too long and this is unusual. Kindly check for me if it’s out for delivery. Thank you

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Response from HT26 Published on 22/02/2022

Hello, In your case the order went to delivery on February 1st and arrived on February 8th at your address. So it takes 7 days to arrive. We hope that the product is suitable for you.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 08/02/2022 à 10h18 following a purchase from 21/01/2022

Ineffective products

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Response from HT26 Published on 17/02/2022

Hello to you, Feel free to contact us on our WhatsApp at 06 68 91 88 25 so that we can give you advice to make your products more effective.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 01/02/2022 à 04h45 following a purchase from 19/01/2022

Good morning!
I want to know the reason why my order has never been processed. I still need it.
Thank you!

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Acheteur Vérifié

Rating: 1 out of 5

Published on 24/01/2022 à 08h48 following a purchase from 05/01/2022

Hello, it has been exactly three weeks since I started using the HT26 range and I have not seen any results yet

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Response from HT26 Published on 26/01/2022

Hello, thank you for taking the time to write to us to share your experience. Are your products not giving you complete satisfaction yet? We are here to help you! Send us a WhatsApp message at +33 6 68 91 88 25 or to [email protected] and a consultant will take care of you!

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Acheteur Vérifié

Rating: 3 out of 5

Published on 23/01/2022 à 19h57 following a purchase from 03/01/2022

Yes, the order arrived on time and at the precise hour.

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