The online store offers a consistently positive experience, particularly highlighted by the exceptional quality of its products. Customers frequently mention the well-designed VR accessories, such as protective shells and straps, which are appreciated for their affordability and durability. Delivery services are praised for their speed and reliability; many customers received their orders earlier than expected, often noting the careful packaging that ensures items arrive in perfect condition.
Product was delivered on time and exactly what I expected.
Response from Immersive Display
Too bad about the rating, but glad to hear you're happy with your purchase! 🤩
N
Nikolas N.
Rating: 1 out of 5
following a purchase from 31/05/2024
The face support surface is not fixed in it jumps out support means only against my costs have the thing not even owned 24 geschweifwedelt 4 hours used "we can repair it if you turn it in to us at your expense"
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Response from Immersive Display
We received your complaint after you're testing the headset : we asked you to return it to us for inspection and repair. Why didn't you?
As indicated in our General Terms and Conditions of Sale, the return shipment is at the customer's expense.
C
Carlo T.
Rating: 2 out of 5
following a purchase from 17/12/2023
had to pay customs
Response from Immersive Display
Obviously because you are in Canada and we are in France .. It's written on our Website.
M
Michel H.
Rating: 2 out of 5
following a purchase from 25/11/2023
Hello, the HP reverbG2 v2 cable works very well, but I received it without a power supply!!!, and without a power supply it doesn't work in self-powered mode! fortunately I was able to use the one from the old cable, but it could have been specified in the order that the power supply was not integrated!
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Response from Immersive Display
Hello,
The product sheet only indicates the replacement cable.
B
Benjamín P.
Rating: 1 out of 5
following a purchase from 16/08/2023
2 weeks since order confirmed until package received, from France to Spain. A joke.
Response from Immersive Display
We understand your frustration regarding the delivery time of 2 weeks, it usually takes 4/5 days. This delay due to the carrier is likely linked to the busy summer period.
We apologize for any inconvenience this may have caused and hope you will enjoy your order despite this delay."
B
benoit P.
Rating: 1 out of 5
following a purchase from 20/02/2023
Disappointed, do not want to take back an article ordered from them because when I filled in my delivery address I had it delivered to my place of work and I forgot to change the billing address which is the same by default. So my opinion is very negative even if I have nothing to reproach on the handling and shipping of the order made very quickly.
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Response from Immersive Display
Sir, you placed an order with us as a professional using the name of the company where you work for billing purposes. We replied that the 14 days did not apply in this case.
Nevertheless, we accepted the return of the product and refunded your money on March 14, 2023.
J
Jemmy L.
Rating: 1 out of 5
following a purchase from 17/07/2022
Unfortunately, I was referred to the manufacturer for the defective cable, although the seller must take back the cable and take care of the damage. The manufacturer has of course also not reported, or responded to my e-mails. Too bad....
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Michael R.
Rating: 1 out of 5
following a purchase from 09/06/2022
Very poorly processed
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Thomas D.
Rating: 2 out of 5
following a purchase from 26/12/2021
Part is fine, but buyer beware: don't buy from this company if you live in the United States. Their shipping rates are crazy high, they're pretty slow, and if something is wrong, you need to ship back at your own expense. I regret buying anything from here.
Response from Immersive Display
We are sorry to hear about your experience.
Our warehouse is based in France, so our shipping costs are obviously higher for delivery in the United States. Your package was delivered in 9 days which is convenient for international delivery. All of our return and refund policy is indicated in our terms and sales conditions and there is also a dedicated page on our website. https://immersive-display.com/en/content/6-returns-refunds
D
David H.
Rating: 2 out of 5
Took 6 weeks To arrive after quoting one. When contacted the company did apologise Rather just blame Brexit for the issue even though I have received various packages from all over the world with little delay. Products are as expected but customer service leaves a little to be desired. Also the postal system used collisimo which currently holds a 1.2/5 on trust pilot although the company swears they are top product. Felt let down at paying £15 for delivery and being completely let down
Response from Immersive Display
Hello David,
Well, Brexit is a mess for every carriers, customers and suppliers. Some parcels are stuck at custom because the flow is so important. Sorry for this delay again.
Nathan / Sales Manager
H
Hannah P.
Rating: 1 out of 5
Product was not as I imagined it....
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Response from Immersive Display
Bonjour Hannah,
Pouvez-vous nous donner un avis détaillé par e-mail sur votre opinion du produit ?
M
Martin K.
Rating: 1 out of 5
With the adapter I am satisfied, but I found it not good that the contents did not correspond to the picture. A short (about 30- 50 cm) 3 in 1 cable was not included, although it was displayed, even on the bill was the picture later to see again. They offered to find the cable and send it to me, but this did not happen. I was told that VIVE admits that the cable is not in the package, that the picture is faulty, but they could not find it. I was then offered to send it back if I wanted it. I found a 1m cable on the site and asked if they could send it to me if they couldn't find the very short cable. This was unfortunately denied. If one pays over 400 euros and one does not come, if it was a mistake of the Handler, I find really sad. I have now had to buy the 1 m cable itself, because I have not found the short also (5 meters on the head are just really too much, from the htc Vive). They could have at least offered to sell it cheaper. At least they have changed the image and the short cable is no longer zusehen, I hope the content this time is true and not more customers fall for it. I'm happy with the product and when the 1m cable arrives, it is still too long, but I think then you can get along with it better. Only think it is a weak performance from the dealer, so I give only one star.
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Response from Immersive Display
oui, il y avait une erreur sur l'image de la fiche produit et c'est le fabricant HTC Vive qui a fourni la mauvaise image, nous avons notifié le fabricant et changé l'image sur notre site.
Nous vous avons proposé un retour de produit, pourquoi ne l'avez-vous pas accepté ?
Quoi qu'il en soit, nous sommes toujours là pour répondre à tout problème ou demande, mais dans ce cas, nous n'avons pas été en mesure de fournir le câble manquant.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes sentiments distingués,
Nathan / Directeur des ventes
A
Arnim P.
Rating: 1 out of 5
Goods must be sent back to France upon return. At your own expense. No recommendation
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Response from Immersive Display
Notre agence logistique est basée en France. Vous avez demandé un retour et nos conditions générales stipulent que les frais de retour sont à votre charge (comme c'est le cas sur de nombreux sites web...).
Les produits commandés sont nos meilleures ventes, nous ne comprenons pas votre déception. Pouvez-vous nous envoyer un courriel pour nous dire ce qui n'a pas fonctionné ?
L
laurence V.
Rating: 1 out of 5
following a purchase from 04/06/2020
I ordered for my virtual helmet oculus quest a pencil to clean the eyepieces. fortunately when I opened it I tried it on the back of my hand, it left a blue circle as if the little sponge had been dipped in ink! I started again and on my skin there was each time a very clear blue circle! Imagine that on my eyepieces! I had to rub my hand to remove the circles...Anyway, I don't understand the principle...Stain the eyepieces to sell more or else?
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Response from Immersive Display
We have received your feedback on our product "Lenspen", please be aware that the product contains black carbon for lens cleaning. However there is no liquid or ink. We are very surprised.
# Contact with the customer to study the file and have pictures.
I
Isabelle L.
Rating: 1 out of 5
following a purchase from 06/05/2020
Ineffective product. Always mist on my goggles when I wear my face shield.
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jeremy A.
Rating: 2 out of 5
following a purchase from 25/09/2019
The photos don't match the cover we received. Too bad.
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Response from Immersive Display
The pictures of the VR Cover on our site are real and provided by the manufacturer VR Cover. The thickness is 14mm.
Can you give us a detailed comment so that we can correct the situation if necessary?
Yours sincerely,
Nathan / Sales Manager
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GREGORY M.
Rating: 1 out of 5
A purchase at 1000€ and not in accordance with the product presented on your video I am very disappointed in your company
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David L.
Rating: 2 out of 5
Product hardly adapted
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Jerome L.
Rating: 2 out of 5
Fast delivery but the product received is not new, the seal had been opened and then roughly closed with tape. I contacted them to ask for an exchange for a new product but I never got an answer.
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Response from Immersive Display
Thank you for your return, we have not received a request for an exchange from you to date. All products sold are new (except for items marked "ex-demo").
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