Customer reviews of IMPRIMEURDUROI.COM

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 254 published reviews
5 225 89% 4 16 6% 3 1 0% 2 6 2% 1 6 2%

Summary of reviews

The reviews highlight consistently reliable delivery and fast turnaround, with many orders arriving on time and within expected deadlines, while printing results meet or exceed expectations in speed and accuracy. Customers repeatedly praise attentive and professional support, with clear, helpful guidance, personalized assistance, and swift responses that address questions and ensure smooth projects. Product quality stands out across items—from brochures and business cards to tarot and oracle cards—with faithful rendering to files, neat finishes, and impressive final results that often exceed expectations. The overall experience is described as collaborative and trustworthy, with ongoing satisfaction from long-term customers and strong, proactive communication throughout the process.

Reviews 1 and 3 stars

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L
Laure D.
Rating: 1 out of 5
following a purchase from 10/02/2025
No one warns you before printing x number of copies with white borders, and then of course they use a lot of technical terms to explain that it's all your fault.
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Response from IMPRIMEURDUROI.COM
Hello.
We have read your feedback regarding your order and understand your disappointment. We would like to clarify the points you raised.
Your PDF file was sent in a format of 31.9881 cm x 42.3069 cm for a finished format of 9.2 x 12.5 cm, without bleed or trim lines.
To obtain the finished format of 9.2 x 12.5 cm, we applied a homothetic reduction to your files.
As there was no 5 mm bleed, we followed our recommendations for bleed and safety zone, as explained in the templates available for download in the "Oracle Card" product sheet.
This is why you have white borders on the front and back, so as not to distort the visuals of your deck of cards.
T
Tais T.
Rating: 1 out of 5
following a purchase from 22/07/2024
No professionalism, very incompetent. They took more than a month to send my order, and when I received it's with the wrong paper... I emailed and messaged, no answer... Their excuse it's a holiday. Everyday is a holiday in France?
Response from IMPRIMEURDUROI.COM
Hi Mm Takeda
We have taken into account your complaint e-mail of Wednesday 4 September concerning an error in the paper weight corresponding to your MSGEXVUAD order.
We were faced with a lack of communication between our teams.
Please accept our apologies for the error in processing your order,
We will be launching a new production run next week, which we will send to you as soon as possible.
A tracking link will be sent to you as soon as it leaves the workshop.

Sincerely
Customer Service
L
Lou V.
Rating: 1 out of 5
following a purchase from 30/05/2024
Paper rather than film packaging was a bad idea... some oracles arrived mixed in with others
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Response from IMPRIMEURDUROI.COM
Hello Lou,

Thank you for sharing your opinion on our Imprimeurduroi website. We're sorry to hear that you weren't convinced by the choice of paper packaging. We take note of your comments and are constantly striving to improve our services to meet our customers' expectations. Please do not hesitate to contact us if you have any special requests. Thank you very much. Yours faithfully
C
celine T.
Rating: 1 out of 5
following a purchase from 29/01/2024
For this order the quality is not up to scratch, bad cuts, cards with marks etc.... Disappointed
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Response from IMPRIMEURDUROI.COM
Hello. Thank you for sharing your experience with us. On behalf of the entire Imprimeur Du Roi team, we sincerely apologize for this unfortunate delay. We have sent you by e-mail today a colissimo return slip to repatriate your entire order. On receipt, we will start production of your order, taking care not to make the same mistakes. Sorry for the inconvenience. Yours faithfully
J
Julia B.
Rating: 1 out of 5
following a purchase from 17/10/2022
delivery almost out of time and deplorable quality
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Response from IMPRIMEURDUROI.COM
Hello
Thank you for your feedback and we are very sorry about the quality of your order.
We had difficulties printing your business cards in white on Fedrigoni Sirio Ultra Black 370g paper. Indeed, the unstable nature of the paper as well as its power of absorption have challenged our teams to deliver your order on time and with the expected result.
Sincerely
The King's Printer.
S
sindy R.
Rating: 1 out of 5
following a purchase from 09/07/2021
I was disappointed with the quality of the paper. However, you told me it was Belline quality and several people have remarked on this. I do not recommend you and in no way does it look like Belline quality.
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Response from IMPRIMEURDUROI.COM
Thank you for your feedback Sindy. We are sorry that you were not satisfied with the quality of the paper. We do our best to ensure that the quality of our products is impeccable and we regret that you did not have a satisfactory experience. We are always at your disposal should you wish to discuss other solutions.
M
Manuel H.
Rating: 3 out of 5
Very good reactivity and very good follow-up. One remark though, the mast of the beachflag I ordered seems quite fragile!
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Response from IMPRIMEURDUROI.COM
Hello. Thank you for your comment. Despite their fragile appearance, all beachflag poles are designed for a maximum wind resistance of 60 km/h (level 7 on the Beaufort scale). Sincerely
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