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9.5/10
★★★★★
based on 243 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

Fast delivery, but paper poorly packed, very unprotected: loose sheets that should be packed in reams... A third of the 500 sheets were damaged... The box arrived open and waterlogged.

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Camille C.
purchased on 25/11/2023
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Answer from IMPRIMEURDUROI.COM
Camille, we're sorry that your paper was damaged and that the box was not properly protected. However, you should know that we sent you 1000 A3 sheets instead of the 500 A3 sheets ordered. In conclusion, if 1/3 of the sheets are unusable, you must have 700 good sheets left. Naturally, we'll be taking steps to prevent this from happening again. We are committed to providing you with quality service at all times, and to meeting your requirements.
2 /5
★★☆☆☆

Very mixed experience. Concerning the cards, the parcel arrived damaged on the outside but not on the inside. Good color impression, but they look a bit thin to me after aging. The booklets failed to meet a major quality criterion, despite weeks of exchanges and having specified this in writing and verbally 3 times. Clearly a disappointment to see all the work put into the layout of the map descriptions shifted and not respected. No reaction to the quality defect on receipt.

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Judith M.
purchased on 30/10/2023
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Answer from IMPRIMEURDUROI.COM
Hi Judith, we're sorry you were disappointed with the booklet printing. We take your experience very seriously and do everything we can to ensure that all our products are of the highest quality. We work hard to improve service and create superior products. Thank you for taking the time to share your feedback.
2 /5
★★☆☆☆

I am very disappointed! Not because of the quality, but because of the lack of professionalism. My order was damaged and I lost a lot because the packaging wasn't strong enough. I've been waiting for a solution for a month and a half now, and the after-sales service has been silent: I wouldn't recommend it.

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Celine T.
purchased on 24/11/2022
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Answer from IMPRIMEURDUROI.COM
First of all, hello Celine. We are truly sorry for what happened and would like to offer you our sincerest apologies. We are committed to providing excellent service to all our customers and want all orders to arrive in perfect condition and on time. We are very sorry that this time was not the case. We understand that you did not get the satisfaction you expected and we are doing our best to find a solution.
2 /5
★★☆☆☆

Poorly packed, insufficiently protected: a hundred sheets arrived damaged...

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Camille C.
purchased on 29/09/2023
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Answer from IMPRIMEURDUROI.COM
Hello Camille. We are very sorry that you have received your damaged parcel. Despite the care we take with packaging, and the use of cardboard with good resistance to shattering, humidity and temperature variations, beyond our control, we are not immune to mishandling by the carriers we use on a daily basis.
2 /5
★★☆☆☆

In spite of the good will of Mr Gillier and the 2nd attempt, the cut of the laminated layer is not clean and the product is not suitable.

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Wendy G.
purchased on 24/02/2023
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Answer from IMPRIMEURDUROI.COM
Thank you for your feedback, Wendy. We are sorry that you were not satisfied with the second attempt.
2 /5
★★☆☆☆

Postcards: very poor printing quality and bland colors, far from the original design. On the other hand, the paper is writable as requested and delivery is fast.

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Axelle C.
purchased on 12/07/2022
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Answer from IMPRIMEURDUROI.COM
Hello.
We are sorry that we could not satisfy you even though the printing respected the frame of your .pdf files.
We are very attentive to your opinion and have forwarded your comment to our quality department.
3 /5
★★★☆☆

Very good reactivity and very good follow-up. One remark though, the mast of the beachflag I ordered seems quite fragile!

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Manuel H.
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Answer from IMPRIMEURDUROI.COM
Hello. Thank you for your comment. Despite their fragile appearance, all beachflag poles are designed for a maximum wind resistance of 60 km/h (level 7 on the Beaufort scale). Sincerely