/10
★★★★★
based on 2368 reviews published
★★★★★
based on 2368 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The product seems to work correctly, but the delivery via BRT was a nightmare. A week of battling with missed appointments and changes in schedules from one hour to another, and in the end, I had to pick it up at the BRT depot 30 km from home! The scheduled delivery on February 12 or 13 was picked up on the 20th!
Pierre M.
purchased on 09/02/2025
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Answer from Indors
Thank you for your feedback, and we are happy to know that the product is working correctly.
However, we are truly sorry for the negative experience you had with the delivery. We fully understand the inconvenience caused by missed appointments and continuous schedule changes, especially considering the distance you had to travel for the pickup.
We have already initiated internal evaluations with our logistics partners, including BRT, to seek more reliable solutions and improve the quality of the delivery service. Situations like yours are unacceptable, and we are committed to doing everything possible to avoid them in the future.
We hope to offer you a smoother and more satisfying experience in your next purchase.
We remain at your disposal for any needs.
However, we are truly sorry for the negative experience you had with the delivery. We fully understand the inconvenience caused by missed appointments and continuous schedule changes, especially considering the distance you had to travel for the pickup.
We have already initiated internal evaluations with our logistics partners, including BRT, to seek more reliable solutions and improve the quality of the delivery service. Situations like yours are unacceptable, and we are committed to doing everything possible to avoid them in the future.
We hope to offer you a smoother and more satisfying experience in your next purchase.
We remain at your disposal for any needs.
3
/5
★★★☆☆
Indors recommends accepting with reservation reporting the reason but the courier refused to let me report that the box was partially damaged : he told me that he would take the package back if I reported that kind of report because in his opinion the damage to the box was only caused by the plastic strips. The package has not been opened yet so I need to check the condition of the contents.
Giovanni Giulio C.
purchased on 26/12/2024
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Answer from Indors
Thank you for contacting us and for sharing your experience.
We are sorry for what happened at the time of delivery: the behavior of the courier that prevented you from signing with reservation is not in accordance with proper procedures. It is your full right to report any visible anomalies on the package, and we are sorry to learn that this was denied to you.
In cases like this, it is always preferable to refuse the package, in order to protect yourself from possible damages that are not visible on the outside. We confirm that signing with reservation is only valid if accompanied by a specific reason, and unfortunately, without this indication, it is not possible to open complaint procedures in case of damages.
We invite you, as soon as possible, to check the condition of the contents and to report any problems to us: we are available to assist you.
In the meantime, we are reporting the incident to the courier service to draw attention to the importance of adhering to delivery procedures.
Thank you again for your report, and we remain at your disposal for any needs.
We are sorry for what happened at the time of delivery: the behavior of the courier that prevented you from signing with reservation is not in accordance with proper procedures. It is your full right to report any visible anomalies on the package, and we are sorry to learn that this was denied to you.
In cases like this, it is always preferable to refuse the package, in order to protect yourself from possible damages that are not visible on the outside. We confirm that signing with reservation is only valid if accompanied by a specific reason, and unfortunately, without this indication, it is not possible to open complaint procedures in case of damages.
We invite you, as soon as possible, to check the condition of the contents and to report any problems to us: we are available to assist you.
In the meantime, we are reporting the incident to the courier service to draw attention to the importance of adhering to delivery procedures.
Thank you again for your report, and we remain at your disposal for any needs.
2
/5
★★☆☆☆
Delivery time of one and a half months to receive my HP cleaner...
Thomas A.
purchased on 03/11/2024
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2
/5
★★☆☆☆
I received my parcel but inside the box was damaged. I sent photos immediately as the carrier had left. I'm waiting for INDORS to make a gesture so that I can be compensated.
Magalie L.
purchased on 18/11/2024
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2
/5
★★☆☆☆
I'm still waiting for the bill!
Ime R.
purchased on 12/11/2024
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2
/5
★★☆☆☆
Hi. I didn't recieve the Invoice, only package with steam iron with any document.
Drazen P.
purchased on 26/09/2024
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3
/5
★★★☆☆
Happy with quality of service but lack of communication from company was disappointing. Contacted them on multiple occasions but received no reply. Luckily goods arrived.
John B.
purchased on 12/06/2024
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3
/5
★★★☆☆
La photo du produit affichait une centrale vapeur avec janette. Le produit que m'ai arrivé ne l'a pas du tout
Maria Pueyos M.
purchased on 06/05/2024
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Answer from Indors
Hello Maria, thank you for your review of Indors. We're sorry that the product you received does not match the photo shown. Could you please contact us directly so that we can resolve the problem? We are here to help you. Thank you again for your confidence in Indors. Have a nice day.
3
/5
★★★☆☆
Delivery very fast perfect .karcher finishing to be revised , not practical fillings go is detergent , nothing foreseen for product anticalcaire when water is very calcareous . not comparable with the mark karcher , one will see in the years
Richard L.
purchased on 22/05/2024
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2
/5
★★☆☆☆
Too bad because sent an email but no answer
Alain L.
purchased on 05/05/2024
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3
/5
★★★☆☆
Compressor compliant, please allow 1.5 months for delivery to France.
Arnaud D.
purchased on 26/03/2024
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3
/5
★★★☆☆
After sending you an e-mail to have my invoice sent to me, I still haven't received anything. To date. I'm a little disappointed. I hope it will be resolved soon. Thanks in advance.
Patrick F.
purchased on 11/04/2024
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Answer from Indors
Monsieur Bonjour,
We have not received any request from you for an invoice.
In response to your request, I would like to point out that you have purchased as a private individual, and I am therefore enclosing proof of your purchase, including VAT, in accordance with Italian tax regulations.
Should you require any further information, please do not hesitate to contact me.
Kathy Rizzotti / Indors
We have not received any request from you for an invoice.
In response to your request, I would like to point out that you have purchased as a private individual, and I am therefore enclosing proof of your purchase, including VAT, in accordance with Italian tax regulations.
Should you require any further information, please do not hesitate to contact me.
Kathy Rizzotti / Indors
3
/5
★★★☆☆
I recommend
Dominic J.
purchased on 22/01/2024
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3
/5
★★★☆☆
Perfect
Araldo P.
purchased on 13/01/2024
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3
/5
★★★☆☆
Well-stocked company with qualified staff
Aniello D.
purchased on 15/12/2023
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3
/5
★★★☆☆
The order was quick
Dominique Z.
purchased on 30/11/2023
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3
/5
★★★☆☆
Some items arrived damaged. not very satisfactory
Kanema J.
purchased on 26/10/2023
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2
/5
★★☆☆☆
Hello, The sealant pouch ordered is not the one that was delivered, reported on the Leroy Merlin site but no response. Sincerely THUREAU FRANCIS
Francis T.
purchased on 02/08/2023
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3
/5
★★★☆☆
A few problems with the unit, difficulty in plugging in...trigger jamming...some marks on the unit, recycled ???
Christian P.
purchased on 24/07/2023
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3
/5
★★★☆☆
After the payment was processed, we haven’t recieved any updates for a week, that could have been better, otherwise it was good
Katarina B.
purchased on 26/06/2023
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2
/5
★★☆☆☆
It take 6 weeks to recive my order.
Mihaela D.
purchased on 28/03/2023
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3
/5
★★★☆☆
I have not had a chance to open the wrapper yet, so I cannot judge the product. Relative to the rest, the package arrived considerably later than the stated time, however I must acknowledge the seller's willingness to possibly cancel the sale due to delay.
Baldassare R.
purchased on 24/03/2023
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3
/5
★★★☆☆
All perfect
Alfredo D.
purchased on 16/03/2023
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3
/5
★★★☆☆
Immediate shipping, good item
Dario S.
purchased on 04/01/2023
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