The online store Inlandsis is praised for its impressive product quality, with many customers highlighting the excellent materials used in items like harnesses and leashes. The lightweight and sturdy design of products, such as the walking belt and carabiners, have been particularly appreciated for enhancing outdoor experiences with pets. Delivery is frequently described as quick and reliable, with several reviews noting that items arrived faster than expected, even when ordered internationally.
The product is of poor quality and is not reliable. On the XL version, the rod broke in the same place and on both sides. Despite a request to customer service for a few weeks, I have received no response.
Translated reviews
Response from Inlandsis
Hello,
We are sorry for your experience.
Contrary to what is stated in your review, a response was indeed provided to you by our customer service on 11/05/2026 at 10:38, following your request sent on Saturday 09/05.
After analyzing the submitted photos, the rods appeared to be severely deformed before breaking, which required additional elements regarding the assembly and usage conditions in order to continue the analysis of the case.
We remain available to examine your request in more detail as soon as we receive the requested information.
D
David T.
Rating: 3 out of 5
following a purchase from 30/04/2026
Harness size advice is approximate
Translated reviews
Response from Inlandsis
Hello,
Thank you for your feedback.
Choosing a pulling harness unfortunately remains complex for certain body types, even with precise measurements, as the behavior of the harness also strongly depends on how the dog pulls and its overall construction.
We always do our best to guide each customer towards the most suitable size, but a degree of uncertainty may sometimes remain, especially for dogs with atypical body shapes or those between two sizes.
We remain available to best assist our customers before and after purchase if necessary.
C
Cindy P.
Rating: 3 out of 5
following a purchase from 25/04/2026
received with a defect
Translated reviews
D
David D.
Rating: 1 out of 5
following a purchase from 07/04/2026
I ordered to be delivered close to my home without time constraints and I was delivered without notice to another location with time constraints and more than 2 hours of travel due to traffic jams
Translated reviews
Response from Inlandsis
We apologize for this delivery experience.
The choice of pickup point and delivery conditions can sometimes be modified by the carrier, independently of our will, especially in case of saturation or logistical constraints.
We understand that this can be constraining, particularly in terms of travel time.
We are working with our carriers to limit this type of situation as much as possible.
Do not hesitate to contact us directly: we can see with you if it is possible to find an adapted solution or assist you with a future delivery.
P
Pierre J.
Rating: 1 out of 5
following a purchase from 26/03/2026
The package was damaged, and nothing was done after reporting it with photos showing the damaged package to your after-sales service. It's a shame not to have received a commercial gesture.
Translated reviews
Response from Inlandsis
Thank you for your feedback.
We are sorry for the condition of the package upon receipt. Despite the care taken in preparation, it can happen that the packaging is slightly deformed during transport.
As our products are textiles and flexible, this generally does not affect their integrity.
That is why we wanted to check with you that the contents were indeed in good condition, in order to intervene immediately if necessary.
We remain of course available for any request and to provide you with an appropriate solution if needed.
F
Florence B.
Rating: 3 out of 5
following a purchase from 01/03/2026
Harnesses are super complicated.
Translated reviews
Response from Inlandsis
Hello,
Thank you for your feedback.
The traction harnesses are designed to be well adjusted and remain stable under strain, which can make them a bit more technical to adjust and put on than a walking harness.
Once properly adjusted, they offer better support and more comfort for the dog in traction.
Feel free to contact us if you would like assistance with the adjustment.
The Inlandsis team
F
Françoise H.
Rating: 3 out of 5
following a purchase from 30/01/2026
Product conforms to the description. R AS
Translated reviews
B
Bobby N.
Rating: 3 out of 5
following a purchase from 31/01/2026
Mixed review after a week of skiing with my one-year-old Border Collie. On the positive side, these mittens protect very well from the cold. The abrasion resistance is excellent: after an intensive week of several hours a day, they show no holes. Moreover, they dry quickly. However, I am left wanting regarding the fit and cut. The shaft is not high enough and does not cover the dewclaw of the front paws well. My dog is full of energy and, during strong accelerations on the slopes, the mittens end up coming off despite a proper tightening. In the powder, the snow also seeps in too quickly. I will therefore look for a higher model with two Velcro straps for better support.
Translated reviews
Response from Inlandsis
Hello,
Thank you for taking the time to share your detailed feedback after a week of intensive use.
We are pleased to read that the thermal protection, abrasion resistance, and drying speed met your expectations under sustained conditions.
Regarding the fit, your feedback is interesting. It is important to clarify that a higher shaft or double tightening does not necessarily guarantee better support in dynamic situations. In practice, it can even increase the strain on the carpal joint and limit the dog's natural mobility, which we are actually trying to avoid.
Our booties have been designed to find a balance between protection, freedom of movement, and respect for the dog's biomechanics. For very explosive dogs, especially during strong accelerations or in deep powder, no system can completely prevent movements related to support and snow projections.
We thank you anyway for your constructive feedback, which feeds our ongoing reflections on optimizing our equipment.
The Inlandsis team
M
Maria dolores G.
Rating: 3 out of 5
following a purchase from 19/01/2026
For greyhounds, the smallest size does not fit at all. It would have been desirable to have more precision
Translated reviews
Response from Inlandsis
Hello,
The Inlandsis booties are sized based on precise measurements (width of the paw) and not according to breed. A detailed size chart, with exact measurements, is available on the product sheet to help choose the most suitable size.
The term "greyhound" also includes dogs of very varied sizes, ranging from a few kilos to several dozen kilos, with very different paw morphologies. Therefore, there is no automatic correspondence between a breed and a size of booties.
We remain available to assist our customers before ordering to avoid any sizing errors.
Best regards,
The Inlandsis team
C
caroline G.
Rating: 3 out of 5
following a purchase from 12/01/2026
dog breed: small Vendéen Basset Griffon weighing 15 kg. The neck circumference is a bit tight. Adjusting the straps is not easy with this type of dog. It fits him but not perfectly when considering all the attentions to not hinder the dog's movement. Very reasonable price when looking at the prices of other brands;
Translated reviews
Response from Inlandsis
Dear Caroline,
Thank you for taking the time to share your feedback on our product. We are pleased to hear that you find our price reasonable, but we are sorry to learn that the neck circumference and strap adjustment did not fully meet your expectations. Your feedback is valuable and we will pass it on to our team to improve the fit and ease of use. Please do not hesitate to contact us if you need further assistance.
Best regards,
The Inlandsis team
S
Sandra J.
Rating: 3 out of 5
following a purchase from 29/11/2025
The products are great but the harness for my dog is not the right size. But I cannot benefit from an exchange. I am refunded for my promotional item and I have to buy one at full price. I am disappointed with the customer service.
Translated reviews
Response from Inlandsis
Hello Madam,
The Black Friday discount was an exceptional offer, valid only during the promotional period.
In this context, we cannot extend or reapply this discount after the end of the operation.
For your future purchases, do not hesitate to contact us beforehand so that we can help you choose the most suitable size.
We remain at your disposal if needed.
I
Ignacio G.
Rating: 3 out of 5
following a purchase from 30/11/2025
I took the harness that according to the advice on the site would correspond best to my dog but that is not the case so I am very disappointed because I find myself obliged to look for another model
Translated reviews
Response from Inlandsis
Hello,
Our customer service will contact you to determine with you the harness most suitable for your dog.
L
Lena P.
Rating: 3 out of 5
following a purchase from 28/11/2025
Good product but part of the straps was not sewn at the end
Translated reviews
N
Nicole S.
Rating: 1 out of 5
following a purchase from 12/11/2025
I am waiting for permission from Islandis to return my harness which is great but too big. I will take the smaller size. I regret that Islandis did not respond to my first email where I provided the measurements and the morphology of my dog. This would have avoided me a return at my expense.
Translated reviews
Response from Inlandsis
Hello,
After verification, we would like to clarify that we never asked you to wait for our permission to return the harness. We simply suggested that you send us photos to verify together if the size was appropriate.
Your photos arrived on Sunday at 12:45 PM, and since our customer service is not open on weekends, we responded to you as soon as we opened on Monday morning at 10 AM.
Regarding your first message requesting advice before purchase, left in the comment of your order: it was indeed received by our logistics service, but unfortunately was not forwarded to customer service. We apologize for this and will correct this point to prevent it from happening again.
We remain available to help you choose the size that is most suitable for your dog.
N
Nolwenn L.
Rating: 1 out of 5
following a purchase from 19/10/2025
I am disappointed, the pink strap is not the same color as my dog's harness, it is not harmonious
Translated reviews
M
Melanie S.
Rating: 3 out of 5
following a purchase from 02/07/2025
Unfortunately, the dish does not fit, despite selection according to the instructions. Moreover, it feels quite cheap in terms of material. Contrary to the information provided, the delivery also took significantly longer.
Translated reviews
Response from Inlandsis
Good day,
We are sorry to hear that you are not satisfied with the dish.
Our products are specifically designed for intensive and athletic use and are tested under real conditions by athletes. The model you chose is our entry-level model at €39. It is usually appreciated for its excellent price-performance ratio, but it cannot compete in terms of material quality and workmanship with a product that costs two to three times as much. If you prefer a higher-quality model, we would be happy to assist you in selecting a suitable alternative.
Regarding the delivery, we would like to apologize for the unusually long delivery time. Your order was shipped on the same day, but it seems that the transport service provider took a bit longer than usual. Typically, the delivery time to Germany is 2 to 3 working days.
Please do not hesitate to contact us if you would like to return the product or have any further questions.
Best regards,
Your Inlandsis team
L
Laurence B.
Rating: 1 out of 5
following a purchase from 16/06/2025
Non-compliant description, quality leaves much to be desired. Customer service leaves much to be desired
Translated reviews
Response from Inlandsis
Hello Madam,
We are sorry that your experience did not meet your expectations.
We have taken your feedback regarding the size of the necklace into account. To assist you better, we contacted you by email to verify whether it was a matter of fitting or size choice, but we have not received a response from you to date.
Our team is of course at your disposal if you wish to continue this exchange or if you need assistance with a return or exchange.
S
sylvie F.
Rating: 1 out of 5
following a purchase from 18/03/2025
In the end, I paid taxes (?) that were not mentioned during the order. The instructions state "do not undo the knots" but the leash did not have the said knots that should indeed be present on this type of traction leash. So I don't use it because I'm afraid it won't hold up!
Translated reviews
Response from Inlandsis
Hello,
C
CARINE D.
Rating: 3 out of 5
following a purchase from 05/02/2025
Perfect! Thank you for the quality and fast delivery
Translated reviews
P
Patrick S.
Rating: 1 out of 5
following a purchase from 21/12/2024
Unfortunately, Inlandsis seems to work with bad delivery services! My order hasn't reached me yet!
Translated reviews
Response from Inlandsis
How do you do?
We are sorry to hear that you have not yet received your order.
According to the shipment tracking, the parcel has already arrived at the local distribution center and should be delivered today or tomorrow.
If this is not the case, please do not hesitate to contact us so that we can help you further. Thank you for your patience and understanding.
A
Anna K.
Rating: 1 out of 5
following a purchase from 01/10/2024
Same-day dispatch was promised. However, it was sent a day later. As a result, the parcel arrived late for me. After several emails, I still don't have a return label, even though it was promised to be free and hassle-free. I am very disappointed
Translated reviews
Response from Inlandsis
Good afternoon, we are surprised by your feedback as after checking we shipped your order the same day. We have also sent you the return label which may be in your spam folder. As a precaution, we will resend it to you. Please let us know if you still do not receive it.
F
françoise H.
Rating: 3 out of 5
following a purchase from 09/08/2024
The product, a dog leash, is quality! The color is nice but the elastic broke after 3 days of use !
Translated reviews
Response from Inlandsis
Hello, our customer service department will contact you today to arrange a guarantee.
K
Krista S.
Rating: 3 out of 5
following a purchase from 07/08/2024
Pretty expensive shipping, maybe because home delivery is only option. And still delivery was to post office.
P
Priscilla S.
Rating: 3 out of 5
following a purchase from 04/08/2024
No commercial gesture even though I placed a large order for our club (I had clearly stipulated this in my order, and if it was possible to have some goodies).
Translated reviews
N
Nicolai P.
Rating: 1 out of 5
following a purchase from 09/07/2024
Fast and uncomplicated delivery. Everything perfect
Translated reviews
A
Anne C.
Rating: 1 out of 5
following a purchase from 30/06/2024
Neck line, not level length 20 cm instead of 30cm
Translated reviews
C
Chantal T.
Rating: 1 out of 5
following a purchase from 08/06/2024
Good product
Translated reviews
I
Isabelle C.
Rating: 1 out of 5
following a purchase from 24/05/2024
Did not meet my expectations. Still waiting for my refund
Translated reviews
Response from Inlandsis
Hello,
We are sorry that this product does not meet your expectations.
Returns are processed within 5 working days of receipt at our warehouse.
Yours was received less than 5 days ago and will be processed today. You will receive an email informing you of the refund as soon as your return has been processed.
R
radjandasse B.
Rating: 1 out of 5
following a purchase from 06/05/2024
I bought a MTB cani bar and the threaded rod on the handlebars broke! Aiming! It's brand new! I couldn't do the outing I'd planned! how do you do it? I hope they'll replace it! Impossible to fill out my request on the internet! Knowing that I already have a harness buy a harness for cani cross! And that it is good material! Thank you for your answer ! Sincerely ,
Translated reviews
Response from Inlandsis
Hello,
We have tried to contact you by email without success and we don't have your phone number.
Could you please contact us again at [email protected], so that we can understand your problem and find a solution?
Thank you in advance
M
Magali S.
Rating: 1 out of 5
following a purchase from 28/04/2024
I didn't feel comfortable, maybe the size wasn't right.
Translated reviews
C
Claudie S.
Rating: 1 out of 5
following a purchase from 19/03/2024
Excellent product
Translated reviews
P
Philippe C.
Rating: 1 out of 5
following a purchase from 06/02/2024
Well-designed product, BUT very poor quality, these boots only lasted 5 times 2 hours, so they quickly became worn, untied, torn... and ended up in the garbage can.
Translated reviews
Response from Inlandsis
Hello Mr,
As indicated in the product sheet, "these boots are to be considered as consumables. Their lifespan may vary according to the dog's size, activity and terrain. We recommend that you trim your dog's claws to optimize their life span."
If you compare the resistance of dog boots to that of human shoes, you might feel a little disappointed. The peculiarity of dogs, with their sharp claws that perforate materials, makes this comparison less than fair.
In addition, the morphology and biomechanics of dogs mean that a sole of equivalent strength to that of a human shoe would be far too stiff and thick, creating tendon problems.
C
Cassa F.
Rating: 3 out of 5
following a purchase from 13/01/2024
Size not suitable for my English Setter !!!! Missing additional adjustments to properly fit your harnesses!!!!
Translated reviews
Response from Inlandsis
Hello and thank you for your review of our Inlandsis website.
We are sorry that our Polar Quest harness is not suitable for your English Setter.
You have chosen a non-adjustable harness, but please note that we offer 2 adjustable models, the Polar Evo and the Open-Back.
We invite you to contact our customer service department to discuss which model is best suited to your dog's morphology.
We wish you a pleasant day.
The Inlandsis team.
We use cookies for audience measurement and improving user experience.
English 
Français 
Deutsch 