Customer reviews of Itsara

Hello Carole,

Thank you for taking the time to share your feelings. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we would like to understand more about what disappointed you in order to improve our services. Please feel free to contact us directly; we are here to help you.

Best regards,
The Itsara team

Hello Wanda,
Thank you for your order!
If you have a problem with the weight, the clasp of your jewelry...
Do not hesitate to contact us by email at: [email protected]

Hello,
We are sincerely sorry to learn that this ring did not meet your expectations.
Our jewelry is entirely handmade, which can sometimes give a more raw or ethnic look, characteristic of craftsmanship, and different from industrial jewelry.

If this look does not suit you, please do not hesitate to contact us. We are of course available to arrange a return without difficulty.

The Itsara team

Hello Line,

We are sorry to hear that this ring disappointed you. Each piece being entirely handmade, slight variations may exist. Please do not hesitate to contact us directly if you wish to discuss this or consider a return.

The Itsara team

Hello,

We are sorry to hear that this piece of jewelry did not meet your expectations.
However, your comment surprises us, as this model has not received any negative feedback regarding its quality so far. It is a completely handmade piece of jewelry, which implies slight variations compared to the photos, as specified on our site.

Furthermore, we notice that a new order was placed a few days later. We simply want to ensure that there was no confusion with another site or another piece of jewelry.

Please do not hesitate to contact us directly if you wish to make a return or exchange regarding this matter.

The Itsara team

We confirm that we replied to your message on the same day.
Your package was delivered on January 2.
We apologize for this delay, related to the high periods of holiday traffic, independent of our will.
Thank you for your understanding.

We confirm that we responded to your message on the same day.
Your order was delivered on January 2.
We apologize for the delay, due to the high volume of shipments during the holiday period, beyond our responsibility.
Thank you for your understanding.

Hello Noémie,
thank you for your feedback and for your words regarding customer relations.
Our rings are entirely handmade in 99% solid silver: the finishes reflect artisanal work and not industrial production.
Our packaging is also handmade, using natural and eco-friendly materials, in line with our commitments.

If the ring does not meet your expectations, we are of course here to listen to you.

The Itsara team

Hello Jean-Pierre,
I see on our site that you ordered ring 51, which indeed contains 5 rings.
If you still think you received a bad ring.
Do not hesitate to contact us!

Hello Muriel,

As stated in our exchange policy, we must wait for the receipt of your return before we can send the new ring. Your return was indeed received on Friday, July 21.
Since our team does not work on weekends and the post does not deliver on Sundays, the exchange was shipped this Monday, July 21.
Thus, between sending, receiving, processing, and shipping, a few days are necessary.
In this case, 5 days have passed.
Best regards
Thank you for your understanding!
The Itsara team

Hello Pascale
Thank you for your feedback. Our models being handcrafted, this can sometimes affect certain finishes, hence the small variations. If you are not satisfied, please do not hesitate to contact us for a return or exchange.
Tristan from Itsara

Hello Frederic,

Thank you for your feedback. We apologize for the thickness error, and indeed, our handcrafted jewelry can slightly vary from one piece to another, which explains this difference.

That said, wearing a piece of jewelry is not the same as trying it on, and as specified in our terms and conditions, if you need a return or an exchange, we remain at your disposal.
Hoping to see you again

Best regards,
Tristan D'Itsara

Hello,

We are truly sorry for this bad experience. A shipping error is rare for us, but we completely understand your disappointment.
We took the necessary steps as soon as we were informed of the problem, and we offered you a solution as quickly as possible, along with a commercial gesture.
This does not change your feelings, which we respect, but please know that our team remains sincerely committed to providing quality service and handling each situation seriously.

Best regards,
Itsara Dolma

Hello Jordan, Following our email exchanges, we have resent the order to you yesterday. It should arrive shortly. Thank you for your trust. Best regards, Tristan from Itsara

Hello Lydia,

According to our exchanges, we have informed you that your order is on hold with us as we have not yet received the flower 20 ring from the artisan. We apologize for the delay.

Yours faithfully
Itsara Dolma

Hello Sylvie,

As this is handcrafted jewelry, it's true that we often have differences in size or design. We do our best to choose pairs that are almost identical, but we may have missed one during preparation. Don't hesitate to make a return request for an exchange if you wish.
Have a nice day!
Joanna

Hello Evelyne,

We're sorry to hear that you didn't like the ring. You can make a return request if you wish by contacting us by e-mail: [email protected]

We remain at your disposal,

Yours sincerely
Itsara Dolma

Hello Julie,

We apologize for any inconvenience beyond our control concerning the speed of delivery.
However, your order is now marked delivered on 07/02. Have you received it?

Yours faithfully
Itsara Dolma

Hello Florence,
We apologize for any inconvenience beyond our control concerning the delivery and for not having been able to satisfy you.
Yours faithfully
Itsara
Dolma

Hello Valérie,

The baguier order came back to us because you hadn't written down your surname when you sent it, so the letter carrier couldn't deliver it. We contacted you by e-mail on 25/10, the date we received your parcel, but we haven't had a reply.
Please do not hesitate to reply to our e-mail if you would like us to resend the ring.

We look forward to hearing from you.
Joanna

Hello Delphine,

I see your order was distributed on October 10 and we hope you like your ring 😊
Looking forward to seeing you on Itsara
Joanna

Hello Isabelle,

Have you managed to clean your bracelet as I explained in my e-mail of September 17?
It sometimes happens that silver blackens when it comes into contact with a product we may have on our skin, or with the acidic ph of our skin.

Don't hesitate to come back to us if necessary.

Have a nice day ☀️
Joanna

Hello Christèle,
We have received your notification of the baguier order.
Your order was processed and shipped on July 11th. We apologize for any inconvenience beyond our control.
Please confirm that your address has not changed.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa

Hello Séverine,
We have received your return request and sent you the return label.
However, we have still not received the ring and the tracking indicates that the shipment has not yet been made.
We certify that our jewelry is pure silver and not 925. They are hallmarked with our Itsara hallmark and we are in the process of obtaining a precious metals importer number from the Nice customs guarantee office.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa

Hello Carole,

The baguier was sent back on the 8/07, we hope it will arrive safely.
Have a nice day 🌞
Joanna

Hello Ligia,

I hope you were satisfied with the exchange of the ring after the error you made on your order and that you found the hallmark that certifies that it is indeed silver.
We look forward to seeing you again on Itsara.net.
Have a nice day ☀️
Joanna

Hello Sabine,
The black that stands out may be due to the patina of the jewel.
We always clean the rings before sending them out, but the patina may remain.
You can remove this patina by rubbing the ring with a stainless steel scouring ball and washing-up liquid.
The more you wear your ring, the more beautiful and shiny it will become.
Don't use bleach or other bleach derivatives, as this will re-form the patina.

Here's a link to advice and care:
https://itsara.net/pages/conseils-et-entretien

As far as the quality of our silver is concerned, you will find all the tests carried out on our silver, and all the necessary information by clicking on the following link:
https://itsara.net/pages/argent-pur-et-massif

Don't hesitate to come back to us if necessary,
Anaïs

Hello Marie-France,
I'm sorry to hear that your jewelry did not give you complete satisfaction.
Our jewelry is 99.9% solid silver.
You can take a look at our website by clicking on the following link: https://itsara.net/pages/argent-pur-et-massif
which will give you all the information you need about our silver if you wish 😊
Don't hesitate to contact us if you need any further information,
Anaïs.

We weren't able to please you this time Malika, we're really sorry about that. I don't see any e-mail exchange concerning your last two orders, so I don't know what disappointed you. But these are models we've been following for a very long time, and which we can describe as reliable.

With pleasure

Hello Nathalie.

As seen and settled together, the name of your locality had taken the place of your surname. Even though Nathalie De Pégomas à Pégomas is very chic 😁, the package went round in circles.

However, we apologize for the delay. Itsara is a small team of just 5 people. When 2 are missing, we sometimes have trouble keeping up it's true. But we're solid 💪🏼, and that's pretty rare.

Hello Janie

Sorry for the delay. The whole point is to be happy to have them now ✨☺️. The post office isn't always perfect, although employees generally do their jobs with devotion. Aware of the service they represent. So it's rare, but I apologize for this too slow delivery, we are indirectly responsible for it.

With pleasure
Leonel

Hello Valerie,
I'm sorry you didn't receive your order 😔
An investigation is underway to see where your package is.
Please be assured that we are doing our best to ensure your satisfaction.
We should contact you later today or tomorrow at the latest.
Very nice day,
Anaïs

Hello Ana,
Your order has finally arrived, hasn't it?

Hello Patricia,
I see on your tracking that your order was delivered on 10/01/24.
Did you receive it?

Hello Catherine,
We're sorry about the delivery problem.
We will send the order back to you today.

Have a nice day, Anaïs

Hello Brigitte.

I'm very puzzled by your comment. The quality of our money is beyond reproach.
This is a first in over 15 years.

Some people blacken silver.
Of course, pure silver is particularly sensitive to this, but so is all genuine silver jewelry. If our jewels blacken on contact with you, they all will. It's oxidation, and it's even an indication that it's real silver, because silver has a characteristic oxidation. Even if it manifests itself differently depending on the quality and type of aggression.

As for the pain, it's directly reminiscent of an allergy. It's very rare for silver, but it does exist.

Where I have a problem is with your statement:
"I don't usually have a problem with money".
That's because the silver used by the Karen tribe we represent here is the purest in the world. You can be sure of this at any of the gold and silver buyers who swarm our cities. They test the grade with a liquid that tints the purer the silver. I can assure you that they've never seen a stronger tint than the silver we use here.

In conclusion, either you're in a statistically unprecedented situation, or you've handled a chlorinated or sulfurous product (swimming pool tablets, managerial or gardening products, etc.) which has blackened the silver and heated your skin.

But once again, the quality of our silver is beyond reproach.
I really invite you to take the buyers' test to see for yourself.
We've tested it many times in the laboratory. We have never obtained less than 98%.

Have a nice day.
Leonel

Hi Bernadette, I'm sorry you're not happy with your ring.
It says right under its name that it's adjustable.
Please do not hesitate to come back to us if necessary,
Anaïs

Hello Magali,
I'm sorry that the bracelet doesn't suit you :( For the dullness, just use washing-up liquid and a stainless steel scouring ball. Normally, we make this bracelet shine well, but it's possible that this one got through - we're sorry.
For small defects, could you please send us photos? These are handmade jewels, so it's true that sometimes they may not be perfect, or exactly the same as the photo, as each piece is unique.
Don't hesitate to send us an e-mail, and we'll see what we can do for you :)

Hello Laëtitia,
I've just looked at your tracking and it's noted on 29/11 that the import/export formalities were completed and that the parcel is continuing on its way. Usually, our parcels in Spain arrive correctly... Have you contacted your postal services?
Send us an e-mail at [email protected] and we'll see what we can do.