Customer reviews of Itsara

Hello Barbara

As we saw together, we offered you to return it free of charge and you preferred to keep it. This is the first such return we've had for this bracelet. Nevertheless, we take note that we no longer offer it in large sizes.

Thank you for your confidence.
Looking forward to a new order 🤩
Leonel

Hello Réjane,

Unless we are mistaken, we have no return request for this order.
Could you please forward me the e-mail you sent us, as I know we had a mailbox problem at the end of June.
Your message may have been one of those lost emails.
We can always change your oversized ring if you wish.
Please do not hesitate to contact us.
Sincerely
Joanna.

Hello Gisele,
We're sorry for the inconvenience. Your letter carrier apparently didn't feel like bothering that day, or perhaps he was a replacement. Fortunately, this rarely happens. The letter carrier is under no obligation to ring your doorbell for tracked letter delivery as long as it fits in the letterbox. We wish your daughter a happy birthday and hope she enjoys her present.
Best wishes.
Joanna

Hello Valerie,
Unless we are mistaken, we have no exchange request for your order.
Perhaps you used another e-mail address for this request?
Is it the 10 T.68 ethnic ring?
We look forward to hearing from you.
Best regards.
Joanna.

Hello Corinne,

This type of very original clasp does indeed require a good hand and a little patience. Most of our customers are happy with them, but it's not easy for everyone. Don't hesitate to send us an e-mail if you'd like to return this item for an exchange or refund.
Wishing you a nice day.
Joanna.

Hello Mireille

Despite their beauty, some earrings have thick stems. They are indeed intended for discerning ears. Or those who want to take the plunge. It's all a question of training. But that's not your case, which we understand. Even if you're out of time, as we've discussed with you by e-mail, we've sent you a free return for a refund.

With pleasure
Leonel

Hello Loïc, I'm sorry that the ring is not adjusted to your size, it's not always easy to take your size, one millimeter of error and it's a size difference. However, you can return the ring to us free of charge and we'll adjust it to your desired size. With the ring gauge we've sent you, you can tell us your exact size. Or tell us if you need a smaller or larger ring. We can also contact you by phone if you like? Don't hesitate to contact us here or via [email protected], you're entitled to a free return. We look forward to hearing from you. Have a nice day Isabelle

Hello , Thank you for taking the time to leave your review, it's always interesting for us to know the comments of our customers to be able to inform and improve. I am aware of your disappointment and I understand that the somewhat rough aspect of some of the jewels in the collection may come as a surprise, especially in comparison with jewels made from castings, and with modern machines and tools. I must inform you that this collection is unique, as it is entirely handmade, without casting and with rudimentary tools, almost as it was hundreds of years ago. These craftsmen are committed to working using the same techniques as their ancestors, thus perpetuating an age-old craft. Another typical aspect of this collection is the patina. This is achieved by blackening the jewel and then polishing it by hand, using bergamot leaves, or (for the most rigid pieces) metal fibers. This polishing technique gives a very special lustre to this collection. The result is a jewel that's a little rough, where you can guess the imprint of the person who fashioned it. But there's nothing to stop you reworking the jewel to suit your taste. For our part, we've decided to sell this collection as it was entrusted to us, out of respect for these craftsmen and their know-how. And I'm sure you'll understand our position. I hope I've been able to enlighten you on our approach and hope to see you soon on our website Isabelle et Léonel

Hello, thank you for taking the time to send me this message. First of all, I apologize for the delay in replying, but during the lockdown we missed a few messages...
I'm taking the liberty of replying to you today, to tell you that we completely agree with you.

We are currently in the process of redesigning our entire site on another platform, for easier navigation, cleaner visuals, choice of delivery method for you, one page per product, which will enable us to give more information on each piece of jewelry, etc. We would have liked to finish it before the end of the year. We would have liked to finish it before Christmas, but it's a big job... It will be for 2021.

While waiting for this new navigation, you can have a quicker view of all the jewels by going to the " collections " tab in the top right-hand menu of our site, where the jewels are presented in chronological order. In any case, thank you for your word and your loyalty!

A beautiful day to you

Hello Patricia I don't really know what you mean by "markings"? As everything is handcrafted, defects are possible, or if you don't like something in the ring, you can ask us for an exchange without any problem. Please don't hesitate to contact us Patricia, Best regards Léonel

Hello Antonin, Our apologies for missing this appointment. Normally we check all parts before dispatch and take great care with our orders. If it's rare, I can see that we missed it this time and I'm all the more sorry as it was a special occasion. We have received the ring back and have cleaned it, hoping it will suit Nathalie, with our apologies once again, Sincerely Leonel Itsara Manager

Hello Charlotte We apologize for the inconvenience. We did have a problem with this model and have withdrawn it from sale. The loose tubes on an unbraided cord shear it with movement. We'll send you a free return form so that you can make an exchange, obtain a credit note or a refund. In this kind of situation: an anomaly, poor welding or obvious faulty workmanship. Don't hesitate to come back to us, even after the one-month mark. It helps us to improve, it saves others the trouble, and you'll get your money back. Unless the request seems abusive.
Hoping to have kept your confidence. Sincerely Léonel