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A
Rating: 4 out of 5
Excellent contact and very beautiful product
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Customer reviews of Itsara
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews
Summary of reviews
Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
Reviews 2 and 4 stars
Reset filtersV
Rating: 4 out of 5
Fast shipping. The photo is accurate, my ring is beautiful.
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F
Rating: 4 out of 5
Product conforms to my order. Very pretty.
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C
Rating: 4 out of 5
The rings are in accordance with the presentation on the site. I didn't give 5 stars, just for the delivery service.
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Response from Itsara
Hello Claudy,
Thank you for your order and for your feedback.
Regarding the delivery, it is completely independent of our company. Indeed, the services of La Poste have experienced longer delays than usual due to the high temperatures related to the heatwave. Their schedule has been modified, which unfortunately had an impact on your delivery.
We thank you for your understanding and remain at your disposal if you have any questions.
Thank you for your order and for your feedback.
Regarding the delivery, it is completely independent of our company. Indeed, the services of La Poste have experienced longer delays than usual due to the high temperatures related to the heatwave. Their schedule has been modified, which unfortunately had an impact on your delivery.
We thank you for your understanding and remain at your disposal if you have any questions.
M
Rating: 4 out of 5
Superb jewelry
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C
Rating: 4 out of 5
Very pretty ring (even if a bit light) rather in line with the photo! And I appreciated the eco-friendly and very simple packaging, but it's effective!
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D
Rating: 4 out of 5
Delivery problems: first planned in Rehainviller, then at my home, then in Saint Clement....?!!! Delays due to late questions about the bracelet dimensions!! finally it arrived and it's beautiful
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Response from Itsara
Hello Daniel,
Indeed, we were not lucky: an issue beyond our control occurred regarding the delivery. Initially, we were simply waiting for your response regarding your wrist size.
We apologize for these inconveniences and are glad that you like the bracelet.
Thank you and see you soon,
The Itsara team
Indeed, we were not lucky: an issue beyond our control occurred regarding the delivery. Initially, we were simply waiting for your response regarding your wrist size.
We apologize for these inconveniences and are glad that you like the bracelet.
Thank you and see you soon,
The Itsara team
C
Rating: 4 out of 5
Very pretty jewelry, shipped quickly and well packaged.
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D
Rating: 4 out of 5
Very beautiful jewelry, well protected for transport.
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L
Rating: 4 out of 5
Gift promised before Mother's Day but received 2 days later
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Response from Itsara
Hello Lysiane,
We are sincerely sorry for this delay.
According to the timelines indicated by La Poste, your order should have normally arrived in time for Mother's Day. Unfortunately, the delivery took a bit longer than expected, independently of our will.
We understand your disappointment for a gift planned for this occasion, and we offer you our sincerest apologies.
The Itsara team
We are sincerely sorry for this delay.
According to the timelines indicated by La Poste, your order should have normally arrived in time for Mother's Day. Unfortunately, the delivery took a bit longer than expected, independently of our will.
We understand your disappointment for a gift planned for this occasion, and we offer you our sincerest apologies.
The Itsara team
F
Rating: 4 out of 5
Fast, reliable No disappointment with the received jewelry
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S
Rating: 4 out of 5
The customer service is remarkable. However, the rings received are quite unrecognizable compared to the photos on the site.
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Response from Itsara
Hello Stéphanie,
Thank you very much for your order and for your feedback.
Indeed, our rings are entirely handmade by artisans, which can lead to slight differences from one piece of jewelry to another.
We are sorry if this disappointed you, please do not hesitate to contact us if that is the case!
Best regards,
The Itsara team
Thank you very much for your order and for your feedback.
Indeed, our rings are entirely handmade by artisans, which can lead to slight differences from one piece of jewelry to another.
We are sorry if this disappointed you, please do not hesitate to contact us if that is the case!
Best regards,
The Itsara team
M
Rating: 4 out of 5
The jewelry is of quality, even though I had to return mine because it was too short.
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A
Rating: 4 out of 5
I find that the finish of the ring's weld is not very well done. I understand that your jewelry is handmade and created abroad, but I am afraid that the ring will not last long.
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Response from Itsara
Hello Arielle,
Thank you for taking the time to share your opinion on our site "Itsara". We are delighted that you appreciate the shine of the ring. We also take note of your comments regarding the weld; your feedback is valuable and helps us improve our products. I invite you to contact us directly by sending us a photo of the weld, so that we can assist you further.
Best regards,
The Itsara team
Thank you for taking the time to share your opinion on our site "Itsara". We are delighted that you appreciate the shine of the ring. We also take note of your comments regarding the weld; your feedback is valuable and helps us improve our products. I invite you to contact us directly by sending us a photo of the weld, so that we can assist you further.
Best regards,
The Itsara team
M
Rating: 4 out of 5
Very good quality/price ratio; efficient shipping service and attentive. I would like to see heavier items, so a bit more expensive: gold is out of reach, silver by the kilo is 50-60 times cheaper, so is there room to play with weight?
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Response from Itsara
Thank you very much for this review, it really touches us!
Your comment about the weight is absolutely correct and that is precisely why we work with lightweight pieces, some even hollow: the price of silver has more than doubled since last year, and on top of that, there is the handmade work, transportation, and all the logistics.
More massive jewelry would quickly reach really high prices.
That said, we keep this idea in mind for the future!
Thanks again and see you soon.
Your comment about the weight is absolutely correct and that is precisely why we work with lightweight pieces, some even hollow: the price of silver has more than doubled since last year, and on top of that, there is the handmade work, transportation, and all the logistics.
More massive jewelry would quickly reach really high prices.
That said, we keep this idea in mind for the future!
Thanks again and see you soon.
V
Rating: 4 out of 5
Very beautiful quality Original jewelry
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A
Rating: 4 out of 5
A good follow-up on the order and impeccable delivery.
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W
Rating: 2 out of 5
Bracelet lighter than ordered, moreover impossible to use the clasp
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Response from Itsara
Hello Wanda,
Thank you for your order!
If you have a problem with the weight, the clasp of your jewelry...
Do not hesitate to contact us by email at: [email protected]
Thank you for your order!
If you have a problem with the weight, the clasp of your jewelry...
Do not hesitate to contact us by email at: [email protected]
C
Rating: 4 out of 5
Delivery and products conform to what is proposed online. However, there is a downside, the ring has a point of fragility (I wonder if it was not originally intended to be adjustable.
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Response from Itsara
Hello Claudy,
Thank you very much for your order.
The ring you purchased is sold as an 'adjustable' ring: it is not fixed and can be tightened or slightly loosened to oscillate between two, or even three sizes.
It is simply advised not to handle it too much in order not to damage the jewelry.
Do not hesitate to contact us if you encounter any problems.
Thank you very much for your order.
The ring you purchased is sold as an 'adjustable' ring: it is not fixed and can be tightened or slightly loosened to oscillate between two, or even three sizes.
It is simply advised not to handle it too much in order not to damage the jewelry.
Do not hesitate to contact us if you encounter any problems.
L
Rating: 4 out of 5
Very beautiful solid silver jewelry. Customer service is excellent
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M
Rating: 2 out of 5
Disappointed by the quality of a ring bought on sale with poor finishes. (Rough to the touch)
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Response from Itsara
Hello,
We are sincerely sorry to learn that this ring did not meet your expectations.
Our jewelry is entirely handmade, which can sometimes give a more raw or ethnic look, characteristic of craftsmanship, and different from industrial jewelry.
If this look does not suit you, please do not hesitate to contact us. We are of course available to arrange a return without difficulty.
The Itsara team
We are sincerely sorry to learn that this ring did not meet your expectations.
Our jewelry is entirely handmade, which can sometimes give a more raw or ethnic look, characteristic of craftsmanship, and different from industrial jewelry.
If this look does not suit you, please do not hesitate to contact us. We are of course available to arrange a return without difficulty.
The Itsara team
V
Rating: 4 out of 5
Compliant
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F
Rating: 4 out of 5
Satisfied with my purchase, fast delivery
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S
Rating: 4 out of 5
Super rings on fingers, beautiful perfection.
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L
Rating: 2 out of 5
For this ring I am disappointed
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Response from Itsara
Hello Line,
We are sorry to hear that this ring disappointed you. Each piece being entirely handmade, slight variations may exist. Please do not hesitate to contact us directly if you wish to discuss this or consider a return.
The Itsara team
We are sorry to hear that this ring disappointed you. Each piece being entirely handmade, slight variations may exist. Please do not hesitate to contact us directly if you wish to discuss this or consider a return.
The Itsara team
F
Rating: 4 out of 5
Very pretty earrings but a bit disappointed with the clasp that deformed easily, a bit light I find but otherwise a beautiful piece of jewelry
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Response from Itsara
Hello,
Thank you for your order and for your feedback. The weight of the jewelry is well indicated on the product sheet; we choose to offer lightweight jewelry to limit the price impact for our customers. The clasp is made of solid silver, so naturally malleable, and should be handled with care.
If this does not suit you, please do not hesitate to contact us so that we can offer you a solution.
The Itsara team
Thank you for your order and for your feedback. The weight of the jewelry is well indicated on the product sheet; we choose to offer lightweight jewelry to limit the price impact for our customers. The clasp is made of solid silver, so naturally malleable, and should be handled with care.
If this does not suit you, please do not hesitate to contact us so that we can offer you a solution.
The Itsara team
N
Rating: 4 out of 5
Very responsive customer service.
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E
Rating: 4 out of 5
Not unhappy with the products, nor with the wait, nor with the quality. Highly recommend.
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L
Rating: 4 out of 5
Beautiful jewelry.
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V
Rating: 4 out of 5
Very beautiful product, fast delivery.
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D
Rating: 4 out of 5
Fast transaction and delivery time. Item meets expectations, but too small due to a misjudgment. Difficulties in obtaining an exchange for a larger one.
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C
Rating: 4 out of 5
serious company
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B
Rating: 4 out of 5
Order placed on the site. Fast shipping, very beautiful quality piercing. Too bad you can't exchange at their stand (I made a mistake with the piercing).
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A
Rating: 2 out of 5
I placed my order on December 17, it is the 30th and it still hasn't arrived. I have written a couple of times to Itsara and they do not respond... I am waiting for them to tell me what is happening with the order and that does not reassure me.
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Response from Itsara
We confirm that we replied to your message on the same day.
Your package was delivered on January 2.
We apologize for this delay, related to the high periods of holiday traffic, independent of our will.
Thank you for your understanding.
We confirm that we responded to your message on the same day.
Your order was delivered on January 2.
We apologize for the delay, due to the high volume of shipments during the holiday period, beyond our responsibility.
Thank you for your understanding.
Your package was delivered on January 2.
We apologize for this delay, related to the high periods of holiday traffic, independent of our will.
Thank you for your understanding.
We confirm that we responded to your message on the same day.
Your order was delivered on January 2.
We apologize for the delay, due to the high volume of shipments during the holiday period, beyond our responsibility.
Thank you for your understanding.
M
Rating: 4 out of 5
Thank you for the beautiful braided silver bracelet. You have beautiful silver jewelry crafted by artisans from Thailand.... If buying these jewels helps them, that's great
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M
Rating: 4 out of 5
Very pretty ring. Top packaging
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A
Rating: 4 out of 5
Very satisfied with the received product
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L
Rating: 4 out of 5
Fast shipping. The ring and the earrings are just as I wanted, of good quality. I recommend.
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N
Rating: 4 out of 5
Very nice jewelry and ultra-fast delivery!!!
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I
Rating: 4 out of 5
Very beautiful jewelry. However, there is a bit of a lack of description in the jewelry for sale. I thought the one I ordered was flexible, but it is actually rigid, yet still very beautiful.
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Response from Itsara
Hello Isabelle,
Thank you very much for your review and your rating of 4/5! We are delighted that you appreciate our jewelry. We take your feedback regarding the descriptions into account and will work to improve them for more clarity. We hope you enjoy your purchase and that you will return to our site soon.
Best regards,
The Itsara team
Thank you very much for your review and your rating of 4/5! We are delighted that you appreciate our jewelry. We take your feedback regarding the descriptions into account and will work to improve them for more clarity. We hope you enjoy your purchase and that you will return to our site soon.
Best regards,
The Itsara team