Customer reviews of Itsara

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews
5 8 450 92% 4 547 6% 3 78 1% 2 33 0% 1 34 0%

Summary of reviews

Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.

Reviews 2 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/04/2020
Serious site. Beautiful jewelry. Fast delivery. Quality follow-up. I recommend it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/02/2020
Fast delivery and the model chosen is very origibak.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
Envois rapide , j'ai connu mieux en qualité . produit correct pour le prix
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
A well-designed site with a clear view of the jewels on display.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2019
pleasant site to consult
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2020
The site is simple.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/01/2020
I love
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2019
Fast and careful delivery, 3rd time I've ordered and never on jewelry. I've been wearing a bracelet for over 1 year and it hasn't moved a bit, well done! A small comment on the design: the site could be updated and made more functional.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2019
VERY PRETTY DELIVERED IN A NICE BOX DELIVERY TIME RECEIVED
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Navigation not always intuitive (back arrow)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2019
Some jewels are photographed but not worn by a person. This makes it difficult for me to get an idea of the size, for example. Even if this is mentioned in the specifications.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
Fast shipment, quality products, and serious order tracking!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/08/2019
Easy access, fast delivery even when paying by cheque.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/05/2019
2nd order and still satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/05/2019
I didn't receive the right jewel but customer service was very responsive. This meant that I had to go to the post office to return the item, which meant one less star. But in the end everything worked out. Bad luck for a first order...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/05/2019
careful shipment. nice work
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/04/2019
Disappointed. Used to this seller, I was particularly disappointed by one of the last rings I bought...
Dirty. Tarnished and oxidized. It was a gift for a special occasion. Ruined.
Really disappointed.
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Response from Itsara
Hello Antonin, Our apologies for missing this appointment. Normally we check all parts before dispatch and take great care with our orders. If it's rare, I can see that we missed it this time and I'm all the more sorry as it was a special occasion. We have received the ring back and have cleaned it, hoping it will suit Nathalie, with our apologies once again, Sincerely Leonel Itsara Manager
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/01/2019
I returned a ring I had ordered, it was too big, I asked for a refund, the transfer was made quickly.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/01/2019
easy-to-access site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2018
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
It's a serious site, attentive to your needs. I had a delivery problem which was quickly resolved with kindness and availability.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/01/2019
Very satisfied with the quality of the product and the speed of delivery. The only thing missing is the thickness of certain jewels, such as the rings, which can sometimes be thicker than they appear in the photos, which can be annoying for certain delicate fingers. Otherwise, I'm delighted with my order!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2018
nice site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2018
The site showcases jewelry that matches our vision of it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2018
Product as described, well packaged, delivered on time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2018
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2019
Lots of choice, original jewelry
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2018
Nature, love, beautiful harmony. Thank you itsara.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/10/2018
fairly practical site, realistic photos areas for improvement: be clearer about jewelry sizes, specify when only large sizes are available but that the jewelry is made to be worn with a classic size, for example.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/10/2018
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/10/2018
A wide choice, a pretty presentation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2018
compliant order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2018
Good presentation, photos consistent with products. Attractive packaging with storage tips, quick turnaround.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2018
articles conform, very careful shipment
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
Nice site, pleasant to visit
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/02/2018
Satisfied with the speed of delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2018
Good Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2017
Product delivered on time.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/10/2017
Very good
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