Customer reviews of Itsara

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 9 272 published reviews
5 8 572 92% 4 556 6% 3 76 1% 2 34 0% 1 34 0%

Summary of reviews

Itsara consistently delivers with fast shipping and careful packaging, ensuring jewelry arrives promptly and in attractive presentation. Customers highlight clear, accurate sizing guidance and attentive follow-up from the team, including personalized advice that helps prevent sizing mistakes and enhances confidence in purchases. The product quality and design receive strong praise, with many noting delicate, refined pieces, sturdy construction, and a satisfying overall experience supported by reliable delivery. Repeated mentions of helpful service, beautiful finishes, and consistent alignment with product photos reinforce a positive, dependable shopping reputation.

Reviews 2 and 4 stars

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Dominique H.
Rating: 4 out of 5
following a purchase from 07/06/2025
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Chantal B.
Rating: 4 out of 5
following a purchase from 01/06/2025
Beautiful jewelry models that gently highlight femininity and a fine grain of skin. Unfortunately, I did not receive the ordered model. However, I kept the one that was sent to me.
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Response from Itsara
Hello Chantal,

Thank you for your feedback and your compliments on our jewelry. We are sorry to hear that you did not receive the ordered model. Please feel free to contact us directly if you would like us to find a solution for your initial order by proceeding with an exchange.

Have a nice day,
Dolma, Itsara
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Viviane R.
Rating: 4 out of 5
following a purchase from 24/05/2025
Best regards
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Isabelle B.
Rating: 4 out of 5
following a purchase from 15/05/2025
Very pretty jewelry and remains the same after several years. I love it
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Bruno D.
Rating: 4 out of 5
following a purchase from 14/05/2025
Jewelry that matched well with the photo and the expected quality. One suggestion: if the ring size did not fit the recipient, could it be returned to get another size? I didn't see anything about this on the site where I ordered, which will limit me for future purchases.
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Response from Itsara
Hello Bruno,

Thank you very much for your comment!
Regarding your remark, please know that it is indeed possible to request a return or exchange if the size does not fit. We have a dedicated page on this subject on our site, with all the practical information.
Do not hesitate to contact us if needed, we will be happy to assist you.

Have a nice day,
Itsara Dolma
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Pascale L.
Rating: 2 out of 5
following a purchase from 12/05/2025
Original models but the finish is not up to par.
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Response from Itsara
Hello Pascale
Thank you for your feedback. Our models being handcrafted, this can sometimes affect certain finishes, hence the small variations. If you are not satisfied, please do not hesitate to contact us for a return or exchange.
Tristan from Itsara
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Valerie T.
Rating: 4 out of 5
following a purchase from 05/05/2025
Very good quality and especially a very good customer service with responsive and competent people
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Valerie P.
Rating: 4 out of 5
following a purchase from 18/04/2025
Very beautiful jewelry!
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Amandine B.
Rating: 4 out of 5
following a purchase from 03/04/2025
Fast shipping, top-notch advice
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Franck M.
Rating: 4 out of 5
following a purchase from 04/04/2025
Very professional
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Krystell B.
Rating: 4 out of 5
following a purchase from 01/04/2025
Magnificent silver jewelry. Just a shame about the delivery elements not being simple for a gift. Message not taken into account and delivery information is not given to the recipient but to the sender. But given the responsiveness and attention of customer service, I forgive 😉
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Response from Itsara
Thank you very much for your feedback! We are really sorry for the oversight of the message, it was our mistake. Thank you again for your understanding and kindness. Tristan from Itsara
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Valerie T.
Rating: 4 out of 5
following a purchase from 28/03/2025
Magnificent Jewelry! Well-secured shipping and packaging that matches the quality. I recommend Itsara🌈
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Response from Itsara
Hello Valerie, Thank you for your order and your trust, hoping to see you again for a future order🌈. Tristan from ITSARA
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Karim D.
Rating: 4 out of 5
following a purchase from 21/03/2025
Fast delivery, decent products and not too expensive
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Edith D.
Rating: 4 out of 5
following a purchase from 20/03/2025
Very good and beautiful ethics
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Sylviane C.
Rating: 4 out of 5
following a purchase from 16/03/2025
Item meets my expectations and is very well packaged
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Virginie F.
Rating: 4 out of 5
following a purchase from 05/03/2025
Very good
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Lucas M.
Rating: 4 out of 5
following a purchase from 09/03/2025
2 : Hello, I placed an order on this site unfortunately it did not meet my expectations, excellent customer service I recommend. I do not give 5 stars because I find that in the photos, the color of the jewelry seems to be more shiny silver than pure for some pieces. A point to improve. Thank you
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Response from Itsara
3 : Hello Lucas,

Thank you for your comment 😊
We are sorry to hear that the jewelry did not quite meet your expectations, but we are glad that you appreciated the responsiveness of our customer service.

We do our best to accurately reflect the actual shade of solid silver, but there can indeed be slight differences due to lighting, polishing, or the screen used.

Best regards,
Itsara Dolma
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Rene P.
Rating: 4 out of 5
following a purchase from 25/02/2025
Unfortunately I wasn't able to order one or two pieces as they were out of stock, so I'm a bit disappointed. Nevertheless, this site seems to me to be very serious.
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Nicolas C.
Rating: 4 out of 5
following a purchase from 16/02/2025
The service is quick and reliable. The earrings are beautiful and of good quality. Unfortunately, there's only one small drawback: the hooks are relatively soft and deform.
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Helene D.
Rating: 4 out of 5
following a purchase from 13/02/2025
The items are always up to my expectations. They are of good quality and look great
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Lydia C.
Rating: 2 out of 5
following a purchase from 04/02/2025
On photo the rings are highlighted, but as for finding the right size the ring maker is far from accurate, on this subject I had to return the three rings ordered and I'm still waiting for the rings in size 57 really arrive because promised to receive them Saturday, February 22 but no! sorry I'm very disappointed CALLET Lydia
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Response from Itsara
Hello Lydia,

According to our exchanges, we have informed you that your order is on hold with us as we have not yet received the flower 20 ring from the artisan. We apologize for the delay.

Yours faithfully
Itsara Dolma
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Celine O.
Rating: 4 out of 5
following a purchase from 10/02/2025
Very satisfied and fast delivery
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Sylvie R.
Rating: 2 out of 5
following a purchase from 07/02/2025
bonjour j'ai été déçu par ma dernière commande 233493 du 7 fevrier2025 concernant des boucles oreilles ethniques 85 elles ne sont pas de la meme grandeur
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Response from Itsara
Hello Sylvie,

As this is handcrafted jewelry, it's true that we often have differences in size or design. We do our best to choose pairs that are almost identical, but we may have missed one during preparation. Don't hesitate to make a return request for an exchange if you wish.
Have a nice day!
Joanna
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Evelyne C.
Rating: 2 out of 5
following a purchase from 04/02/2025
Disappointed by the ring....
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Response from Itsara
Hello Evelyne,

We're sorry to hear that you didn't like the ring. You can make a return request if you wish by contacting us by e-mail: [email protected]

We remain at your disposal,

Yours sincerely
Itsara Dolma
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Huguette M.
Rating: 4 out of 5
following a purchase from 04/02/2025
Perfect
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Christophe G.
Rating: 4 out of 5
following a purchase from 03/02/2025
Beautiful, high-quality ethnic and ethical products, at reasonable prices and delivered quickly. What more could you ask for?
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Etiennise A.
Rating: 4 out of 5
following a purchase from 29/01/2025
Itsara is a boutique that I recommend because I've never been disappointed by their jewelry, the sales service is respected, and they listen to the customer. Quick to respond to the slightest question. Thank you
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Response from Itsara
Hello Etiennise,

We thank you for your comment and are delighted to hear of your satisfaction with our jewelry and services 😊

Best regards,
Itsara Dolma
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Doryan N.
Rating: 4 out of 5
following a purchase from 26/01/2025
Your jewels are very beautiful at affordable prices Thank you.
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Huguette C.
Rating: 4 out of 5
following a purchase from 23/01/2025
Conscientious,,the ring is beautiful fast delivery
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Noelle O.
Rating: 4 out of 5
following a purchase from 24/01/2025
Very nice bracelet ... as on the picture Thank you
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Wanda L.
Rating: 4 out of 5
following a purchase from 21/01/2025
Very well done site, easy to read with beautiful photos. Very good communication but the quality of the ring ordered was very poor, hence the return.
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Audrey L.
Rating: 4 out of 5
following a purchase from 17/01/2025
Received promptly 👍
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Nadege R.
Rating: 4 out of 5
following a purchase from 17/01/2025
Perfect...I'll add the 5th star in a few months, if the quality of the jewel remains intact...
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Cecile B.
Rating: 4 out of 5
following a purchase from 05/01/2025
Beautiful bracelet and ring, sent in recyclable packaging, I recommend.
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Mylene L.
Rating: 4 out of 5
following a purchase from 30/12/2024
Very nice jewels and above all fast delivery, it's great.
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Said A.
Rating: 4 out of 5
following a purchase from 26/12/2024
Hello, thank you for the product that unfortunately I had to make a return the following reason I gave the right measures, the concern the bracelet was too large hence the reason for the return to facilitate I had to the way give the right measure with a string for The right measure, otherwise for the sualti service and speed and Politeness I would like to thank one of the person who and Vanessa very professional thank you very much well to you bleed Said
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Response from Itsara
Hello Said,

Thank you for your comment, we have indeed proceeded to a return for exchange.

When we process orders, we take the liberty of contacting our customers to ensure that the measurement ordered corresponds to the wrist circumference without margin. As you said earlier, we were able to measure the string you sent us with the return to exchange for the correct size 😉

Thank you for your compliments.

Au plaisir
Sincerely
Itsara Vanessa
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Philippe P.
Rating: 4 out of 5
following a purchase from 24/12/2024
Beautiful jewels
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Wilfried B.
Rating: 4 out of 5
following a purchase from 24/12/2024
Good quality,
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Sebastien T.
Rating: 4 out of 5
following a purchase from 21/12/2024
Very nice product, original to wear
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Nicolas C.
Rating: 4 out of 5
following a purchase from 20/12/2024
Nice ring overall. Just a little wide at the assembly, but for the price it's decent.
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