Customer reviews of Itsara

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews
5 8 450 92% 4 547 6% 3 78 1% 2 33 0% 1 34 0%

Summary of reviews

Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.

Reviews 2 and 4 stars

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ISABELLE B.
Rating: 4 out of 5
following a purchase from 29/07/2024
Very good site. The jewelry is superb and of high quality.
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Cristelle D.
Rating: 4 out of 5
following a purchase from 28/07/2024
I think it's really beautiful jewelry, original packaging, and the fact that I can contact them by phone I think it's very good. I'd definitely recommend it. Maybe I could see about getting some little discount vouchers from time to time.
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Response from Itsara
Hello Cristelle,
Thank you for your review and the nice compliments, we're delighted that you like our jewelry.
We send discount codes valid on all collections at holiday time (Christmas, Valentine's Day, Mother's Day, birthdays), we'll leave it to you to watch your mailbox.
We remain at your disposal.
Sincerely
ITSARA Vanessa
Belle
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Caroline C.
Rating: 4 out of 5
following a purchase from 25/07/2024
Super! What beautiful rings! Nevertheless, an advertisement about receiving the parcel in 48 hours... except that I received everything a week later.
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Response from Itsara
Hello Caroline,
We're delighted that you like our jewelry.
Concerning the delivery time, we are a very small company and we don't work on weekends. Your order of Saturday August 3rd was processed on Monday August 5th and handed over to the Post Office the same day. The delivery should have been made on Wednesday August 7, but you received it on August 8. Unfortunately, we cannot guarantee delivery times during the summer months, as the Post Office has to call in replacements to provide the service, but this is not as efficient as with the regulars.
We remain at your disposal.
Have a nice day!
Sincerely
ITSARA Vanessa
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FREDERIC B.
Rating: 4 out of 5
following a purchase from 23/07/2024
Clear and precise website Polite, friendly, smiling and efficient sms and phone contact Beautiful jewelry
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Martine T.
Rating: 4 out of 5
following a purchase from 20/07/2024
Problem with the bracelet: it darkens my skin and is duller than the photo on the website.
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Response from Itsara
Hello Martine,
We're sorry to hear about your disappointment with the 05 bracelet.
The fact that the bracelet darkens your skin is probably due to sweating. When it's hot, we sweat and some people have a more acidic PH, which can darken the skin. We advise you to put it back on when it's cooler, and also to clean it according to our advice: with a stainless steel ball, also known as a steel wool (used to clean the bottom of saucepans) and washing-up liquid. A short video is available on our site in the services, advice and maintenance section.
We remain at your disposal.
Have a nice day!
Sincerely
ITSARA Vanessa
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Estefania V.
Rating: 4 out of 5
following a purchase from 15/07/2024
Beautiful craftsmanship
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Sonia L.
Rating: 4 out of 5
following a purchase from 15/07/2024
Ordered a size 57 which turned out to be smaller than my 56 gram ring...
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Response from Itsara
Hello Sonia,
Our rings are measured with a triboulet and are standard sizes.
Please do not hesitate to contact us if you have any questions.
Sincerely
ITSARA Vanessa

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Natalie R.
Rating: 4 out of 5
following a purchase from 10/07/2024
Fast, efficient size change
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Severine V.
Rating: 2 out of 5
following a purchase from 10/07/2024
2 rings bought. 1 perfect and the other all damaged with no shine, that's not money!!! Very disappointed
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Response from Itsara
Hello Séverine,
We have received your return request and sent you the return label.
However, we have still not received the ring and the tracking indicates that the shipment has not yet been made.
We certify that our jewelry is pure silver and not 925. They are hallmarked with our Itsara hallmark and we are in the process of obtaining a precious metals importer number from the Nice customs guarantee office.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
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catherine C.
Rating: 4 out of 5
following a purchase from 08/07/2024
Receipt of my ring very fast well presented conform to the photo I am very satisfied I will recommend
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Anne V.
Rating: 4 out of 5
following a purchase from 27/06/2024
For once, since I've been loyal, I'm a little less satisfied. The first time I put the earrings on, one of them completely twisted, even though I'm very careful because I know that silver is very fragile. Too bad, I really liked them...
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Response from Itsara
Hello Anne,

Don't hesitate to contact us by email or phone if you need, we are at your disposal from Monday to Friday from 9am to 4pm.
If necessary, we'll arrange to have the earrings returned 😊
I wish you a beautiful day ☀️
Joanna
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Sylvie W.
Rating: 4 out of 5
following a purchase from 29/06/2024
Very good product I am not disappointed
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Elisabeth F.
Rating: 4 out of 5
following a purchase from 28/06/2024
Good site but delivery takes a while
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Response from Itsara
Hello Elisabeth,

It's true that this delivery was delayed, but as the parcel made two return trips to us due to an address error, I think that's normal.
Even so, we took longer with the post office 😊
Very nice day ☀️
Joanna
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Agnes F.
Rating: 4 out of 5
following a purchase from 27/06/2024
As pictured. Rare customer service!
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Response from Itsara
Hello Agnès,

Thank you for your heartfelt message 🥰
Very nice day ☀️
Joanna
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laura T.
Rating: 4 out of 5
following a purchase from 19/06/2024
The bracelet is nice but the closing mechanism is not very suitable, either it falls because it widens or it is harder to grip if I tighten it. The custom support is very supporting.
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Julie G.
Rating: 4 out of 5
following a purchase from 26/06/2024
Product conforms to description and photos. Delivery time a little long but shipment very careful, well protected, and good communication with the site.
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chantal T.
Rating: 4 out of 5
following a purchase from 24/06/2024
Very good
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Sophie P.
Rating: 4 out of 5
following a purchase from 23/06/2024
Very responsive Professional Fast delivery Beautiful products
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CHRISTINE N.
Rating: 4 out of 5
following a purchase from 15/06/2024
Very satisfied, beautiful earrings
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Helene D.
Rating: 4 out of 5
following a purchase from 08/06/2024
The jewels are quality and so is the team
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Jacqueline A.
Rating: 4 out of 5
following a purchase from 07/06/2024
Beautiful jewels
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Valerie T.
Rating: 4 out of 5
following a purchase from 04/06/2024
Very good quality
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corinne V.
Rating: 4 out of 5
following a purchase from 29/05/2024
Beautiful jewelry! Affordable and high quality!
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Mireille B.
Rating: 4 out of 5
following a purchase from 25/05/2024
Beautiful bracelets... I hope the rubber bands will be strong... I take good care of them...
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CHRISTINE B.
Rating: 4 out of 5
following a purchase from 21/05/2024
2 rings ordered on this site, completely conform to the models, correct prices and received in a very short time. Trustworthy site
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Fatma S.
Rating: 4 out of 5
following a purchase from 17/05/2024
I ordered a ring and received it quite quickly. I am satisfied with it.
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Sandrine S.
Rating: 4 out of 5
following a purchase from 17/05/2024
A little lack of finish, scratches, crushing, in short, you can tell it's handmade.
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Response from Itsara
Hello Sandrine,
Thank you for your comment.
Indeed, it sometimes happens that our jewelry has small imperfections due to the fact that it is handcrafted. Please do not hesitate to come back to us if this is too disturbing.
Sincerely
ITSARA Vanessa
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Christine V.
Rating: 4 out of 5
following a purchase from 14/05/2024
Very beautiful jewels, fast delivery but the soldering on some of them doesn't hold well - I've already broken 3 of them. I should have returned them but my work prevents me from doing so.
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Response from Itsara
Hello Christine,
We hope that our proposal by e-mail will suit you.
Sincerely
ITSARA Vanessa
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CHRISTELLE D.
Rating: 4 out of 5
following a purchase from 09/05/2024
Beautiful jewelry. Personalized advice after orders, before shipping and receiving, if necessary.
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Emmanuelle V.
Rating: 4 out of 5
following a purchase from 18/04/2024
The free offer on the ring is very welcome, as it's difficult to choose the right size for your finger as you get older. Now all you have to do is choose the ring.
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Isabelle C.
Rating: 4 out of 5
following a purchase from 18/04/2024
Very good good products I am very satisfied
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Anne R.
Rating: 4 out of 5
following a purchase from 17/04/2024
The jewels correspond to my expectations and are very beautiful. However I regret the absence of hallmarks when they are given as being silver?
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Response from Itsara
Hello Anne,

All our jewels are hallmarked, except for very small pieces, such as your spiral earrings 12, as this would damage the jewel. It's true that the hallmark is very discreet and is generally located inside our jewelry.
Please do not hesitate to contact us if necessary.
Looking forward to seeing you on Itsara
Joanna
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Valerie D.
Rating: 4 out of 5
following a purchase from 11/04/2024
Nice products, we'll see over time if the quality is good.
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Helene D.
Rating: 4 out of 5
following a purchase from 02/04/2024
Beautiful, high-quality jewelry. And quality service, especially in terms of contact, which is warm and friendly.
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Monique B.
Rating: 4 out of 5
following a purchase from 31/03/2024
I am very happy with my purchases from itsara not disappointed at all
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Valerie T.
Rating: 4 out of 5
following a purchase from 27/03/2024
Very good quality and very good contact by e-mail and telephone Fast delivery
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Rachel S.
Rating: 4 out of 5
following a purchase from 26/03/2024
I am very satisfied with the attention you give to your customers.
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lucia F.
Rating: 4 out of 5
following a purchase from 20/03/2024
Beautiful jewels
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Michel J.
Rating: 4 out of 5
following a purchase from 25/03/2024
Very satisfactory transaction. Fast delivery, item conforms to description, correct price. I hope the recipient will like it.
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Marie Martine C.
Rating: 4 out of 5
following a purchase from 23/03/2024
Beautiful, wearable jewelry
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