Customer reviews of Itsara

Hello Catherine, you can request a return on our website if the ring size is not right.

Hello Brigitte.

I'm very puzzled by your comment. The quality of our money is beyond reproach.
This is a first in over 15 years.

Some people blacken silver.
Of course, pure silver is particularly sensitive to this, but so is all genuine silver jewelry. If our jewels blacken on contact with you, they all will. It's oxidation, and it's even an indication that it's real silver, because silver has a characteristic oxidation. Even if it manifests itself differently depending on the quality and type of aggression.

As for the pain, it's directly reminiscent of an allergy. It's very rare for silver, but it does exist.

Where I have a problem is with your statement:
"I don't usually have a problem with money".
That's because the silver used by the Karen tribe we represent here is the purest in the world. You can be sure of this at any of the gold and silver buyers who swarm our cities. They test the grade with a liquid that tints the purer the silver. I can assure you that they've never seen a stronger tint than the silver we use here.

In conclusion, either you're in a statistically unprecedented situation, or you've handled a chlorinated or sulfurous product (swimming pool tablets, managerial or gardening products, etc.) which has blackened the silver and heated your skin.

But once again, the quality of our silver is beyond reproach.
I really invite you to take the buyers' test to see for yourself.
We've tested it many times in the laboratory. We have never obtained less than 98%.

Have a nice day.
Leonel

Hello Karine, I see on your order history that we have returned your order.
Did you receive it?

Hi Bernadette, I'm sorry you're not happy with your ring.
It says right under its name that it's adjustable.
Please do not hesitate to come back to us if necessary,
Anaïs

Hello Magali,
I'm sorry that the bracelet doesn't suit you :( For the dullness, just use washing-up liquid and a stainless steel scouring ball. Normally, we make this bracelet shine well, but it's possible that this one got through - we're sorry.
For small defects, could you please send us photos? These are handmade jewels, so it's true that sometimes they may not be perfect, or exactly the same as the photo, as each piece is unique.
Don't hesitate to send us an e-mail, and we'll see what we can do for you :)

Hello Brigitte,
Shipping labels are generated according to the customer's choice, which is made after payment. It's not our choice.
So we had no way of knowing that you didn't want to be delivered to a post office, we're sorry.

Hello Therese,
We hope she likes it and that it fits 🥰

And we're not stopping just yet :)

See you soon,
Anaïs

Hello Julien,

Thank you very much for your compliments :)
As for our boxes, we're sorry you didn't like them :(
We're very proud of them, though, as they're made from mulberry bark, which is shed and reformed naturally.
Well, we can't please in every respect, but the main thing is that you liked the bracelet :)

We look forward to seeing you on Itsara,

Anaïs

Hello Estelle,

I've checked your tracking and your package seems to have left France on the 18th,
It's a bit long, it's true; we'll open an inquiry with the post office and get back to you as soon as possible :)