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F
Rating: 1 out of 5
Price dropped by 10 euros the day after my purchase, you know how to upset customers.
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Customer reviews of Jardin Affaires
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 301 published reviews
Summary of reviews
Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
Reviews 1 and 2 stars
Reset filtersA
Rating: 1 out of 5
Les he escrito para intentar devolver el producto ya que no es el que necesitaba y no me han contestado
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A
Rating: 1 out of 5
After ordering a metal protective cover, the part I received was damaged (chipped, blistered and scratched paint, and a bent mounting bracket). I therefore turned to the after-sales service, which was conspicuous by its silence: in 4 weeks and after 4 reminders, only an evasive e-mail indicating that my ticket was "taken care of" (sic) I therefore consider that I've been swindled. It was my first purchase on JardinAffaires and of course my last... To be avoided...
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F
Rating: 1 out of 5
The ordered gripper was delivered by Hermes in a UPS box. The pliers have signs of use and were loose in the box without protective packaging. The supposedly new product is used and I will not be ordering from J.A. again.
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B
Rating: 1 out of 5
Very disappointed and yet loyal customer the equipment does not work and despite several complaints I have no response on equipment purchased from jardin affaires.
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C
Rating: 1 out of 5
Unfortunately, I did not receive the item... despite 2 attempts to contact me, no response from the seller. Paypal dispute in progress to try to resolve this incident.
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Response from Jardin Affaires
Hello, Thank you for your feedback. You did not receive our first parcel which was returned to us. Upon receipt and after consultation with you, we reshipped your item and we note that you received it on December 12, 2024. Thank you and see you soon on Jardin Affaires.
J
Rating: 2 out of 5
Pruner delivered in 24 hours. I didn't meet the safety requirements to use it, so I sent it back unopened the same day by post. I'm waiting for a refund ?????
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Response from Jardin Affaires
Hello José, thank you for sharing your experience with our site. We are sorry that you were unable to use our pruner due to safety conditions. We appreciate your diligence in returning it promptly and will ensure that you are refunded as soon as possible. We always listen to our customers and continually work to improve our products and services to ensure a positive experience for our customers. Thank you for your confidence in Jardin Affaires.
A
Rating: 1 out of 5
I commented on a chainsaw chain pack. I only received one chain. I reported the problem to the seller by e-mail. To date I have no answer. If the company doesn't reply, I'll take legal action with dgccrf.
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Response from Jardin Affaires
Hello Alain, thank you for taking the time to share your experience with our Jardin Affaires website. We would like to apologize for the confusion regarding your chainsaw chain pack. We assure you that this is not a common practice and we will work to prevent this from happening again in the future. Your satisfaction is our priority, and we hope to be able to resolve this issue with you by e-mail as soon as possible. If you need any further assistance, please do not hesitate to contact us. We are always here to help. Sincerely, the Jardin Affaires team.
P
Rating: 1 out of 5
no contact for material reimbursement
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A
Rating: 1 out of 5
Big problem with this site, I order after 10 days still no news (I ask to cancel my order and go pick up my product at the store). I can't stay without a tractor for months ... I contact them to warn them and they send me the product despite my request ... I made 5 mails without answer of their by with a litigation paypal to be refunded After 10 of expenses of return and that paypal refunds me the product not the facts of return (10 euros of lost) for an article - of 90 euros In short sav, customer service to flee Nobody answers your mall thank you has Paypal
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T
Rating: 2 out of 5
Habe Ware noch nicht erhalten! Habe Doch bezahlt? oder?
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J
Rating: 2 out of 5
deplorable delivery , no contact
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F
Rating: 1 out of 5
The product delivered to me does not correspond at all to the product I ordered.
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C
Rating: 2 out of 5
material as ordered very poor quality delivery time not respected
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F
Rating: 1 out of 5
A week and a half and still nothing received, deplorable delivery service!
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Response from Jardin Affaires
Hello, following your request we had made a request to the carrier. Your package will be refunded. In the interests of clarity with our future customers, could you please change your rating as 1/5 does not reflect the work we do for our customers. We do everything we can to provide the best service, but sometimes the delivery people fail us. What's more, we're a small company and small reviews like yours penalize us and our jobs. Thank you for your understanding.
C
Rating: 1 out of 5
I received a piece of equipment that does not work. Irreparable fault, and for 1 month I have received no reply and no solution...lamentable.
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Response from Jardin Affaires
Hello, We are sorry that there was a problem with this product and that we had delays in this period of high demand. We had exchanges in June and our last message was last Monday, explaining the possible solutions and asking for your confirmation. We will renew our request by email and we invite you to reply to our email so that we can resolve the situation. Sincerely, The After-Sales Service Team
C
Rating: 1 out of 5
Product does not conform and to date there has been no response to my request.
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Response from Jardin Affaires
Hello, We sent you a message on July 15, confirming your refund and offering support from the specialist team, we are still waiting for your response if necessary. Sincerely, The SUMEC after-sales service team
P
Rating: 1 out of 5
Wrong part number received No return from service
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Response from Jardin Affaires
Hello, We're sorry if there was a logistical error. As you know, we have refunded your order and sent you a confirmation. Please do not hesitate to contact us should you require any further advice or wish to place another order. Sincerely, The after-sales team
G
Rating: 1 out of 5
NO FOLLOW-UP FOR SOAP
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Response from Jardin Affaires
Hello, We confirm that you have had an after-sales service as we have sent you an item under warranty. Sincerely, The SUMEC after-sales service team
L
Rating: 1 out of 5
Machine broke down after 30 seconds. Return or exchange impossible because I used the machine !!! So guarantee or your money back if you don't use it !!!!!!
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Response from Jardin Affaires
Hello, we are sincerely sorry but the review does not correspond to a review of our brand. Moreover, in your exchange, you ask for a satisfied or refunded, it is not our policy. This is not our policy. However, we have suggested that you fill in a form to have your request processed. Please follow the procedure. Sincerely
F
Rating: 2 out of 5
Hello not the right carburetor received and I'm still waiting for news
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Response from Jardin Affaires
Hello, did you send a request to this address support https://savjardin.zendesk.com/hc/fr/requests/new
J
Rating: 1 out of 5
Order placed then cancelled by your services without comments I do not understand it was in stock and payment accepted I await response
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Response from Jardin Affaires
Hello, we are very sorry but we are out of stock at the moment. This is why you have been refunded. Sincerely
C
Rating: 2 out of 5
Battery delivered very quickly BUT...it won't fit. Hedge trimmer motor burned out. I have filled in the return form on the website and have not heard from you. I do not receive the document for the return as you indicate in your conditions. I have filled in 2x with my purchase number. What has happened? Time is running out and I want to stay on schedule. Thank you for your reply.
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Response from Jardin Affaires
Hello, We're very sorry, but it wasn't the battery that caused your hedge trimmer motor to burn out. Your comment does not correspond to a product rating. Regarding your request, I've looked in our support department and I can't find anything. Did you make the request at this address https://savjardin.zendesk.com/hc/fr/requests/new
M
Rating: 1 out of 5
After-sales service without reaction...
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Response from Jardin Affaires
Hello, looking at your file, I see that you received a part under warranty following your request. The after-sales service was very busy in June, but a solution has been found. Sincerely, The SUMEC after-sales team
S
Rating: 2 out of 5
The product advertised by the seller on the website photo is not the same as what was delivered. I bought Oregon brand wire and was sent Speed Go brand wire. I am not satisfied with my purchase.
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M
Rating: 1 out of 5
I have not received my order!
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P
Rating: 1 out of 5
pessima, l'oggetto non serve per quello per cui e pubblicizzato, da tre giorni cerco di contattarli per restituirlo ed avere il rimborso ma fanno finta di niente.
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P
Rating: 1 out of 5
hello, the item in question is damaged after 4 uses, so I should return it to the manufacturer, but the shipping costs are my responsibility! what can I do?
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M
Rating: 1 out of 5
The product purchased was not the product received. I asked for a commercial discount to buy the right product again, I received an invalid code... it's not an optimal experience.
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S
Rating: 1 out of 5
parts ordered do not match
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C
Rating: 1 out of 5
I receive an SMS with the code to collect my parcel on Tuesday 30 April 12:36. I picked it up on Thursday May 2, 9:40am. The shopkeeper tells me that the parcel went back to the manufacturer this morning.
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L
Rating: 1 out of 5
I did not receive the blade but a small plastic part ???? Since then, despite two emails, no response from the seller. Fortunately I paid with paypal and will get a refund.
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G
Rating: 2 out of 5
quite disappointed, the ride-on mower I bought from you was delivered without instructions in French and lacks power, often stalls and is not very practical to use... In short, not a very convincing purchase, especially as it's my first order on your site.
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J
Rating: 2 out of 5
It's very unfortunate when you're in a hurry to receive an order that's different from the one you'd hoped for... But what's even more annoying is when the after-sales service asks for photos of the documents to drag things out...
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O
Rating: 1 out of 5
Article not received, no response to my complaint...
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S
Rating: 1 out of 5
I can't answer you, I'm still waiting for my order which was supposed to be delivered on April 17th, I'm very disappointed.
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J
Rating: 1 out of 5
An item ordered on 11/04 for delivery on 12/04, we are now on 22/04 and the order has still not been delivered despite almost daily emails from the carrier!
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G
Rating: 1 out of 5
I have not received my parcel. Where is it? L2 pieces automobiles has not received it.
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C
Rating: 1 out of 5
I have not received the item yet! I have had an email saying it was delivered! But there was no parcel delivered toy property
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E
Rating: 1 out of 5
3 months to get a part but I received it anyway, a bit sad to have to call several times to get news, not even a commercial gesture for the inconvenience, I think I'll have to trust this site for another order.
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