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A
Rating: 1 out of 5
product not received
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Customer reviews of Jardin Affaires
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 301 published reviews
Summary of reviews
Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
Reviews 1 and 2 stars
Reset filtersJ
Rating: 2 out of 5
After 8 still no order delivered. The only response from the store, several times in a row "the carrier will contact you" When??
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J
Rating: 1 out of 5
No phone number, no contacts Always answer a machine All the contact information I gave does not seem to include address and phone number. I am asked if I will go if I am happy with my product, it would be very interesting that I receive it because I still have not received For now I have my zero as a star thank you
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Response from Jardin Affaires
Hello, We'd like to clarify a few points you mentioned in your review. Firstly, regarding the absence of a telephone number on our site, we would like to point out that although we do not display our telephone number directly, we offer other means of contact such as the online contact form and live chat to meet your needs. In addition, we'd like to point out that there was telephone contact between you and our teams. We took the time to explain to you the reasons for the delay in your parcel, which are in no way linked to an error in your contact details as you say. You were dealing with members of our customer service team, not with automated responses or machines. Regarding your statement that your package was not delivered, we have checked our records and found that the package was indeed delivered with your signature as proof. We appreciate your feedback and want to assure you that we are here to answer any questions or concerns you may have. Please do not hesitate to contact us directly should you require any further information. Sincerely, The Customer Service Team
J
Rating: 1 out of 5
normally delivered in 3 days, it's been 8 days and still nothing.
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M
Rating: 2 out of 5
I am extremely happy with the quality of the material supplied. However, the after-sales service is unacceptable. At the time of my purchase, many tools were out of stock, but this did not appear anywhere on the site... So when I ordered, three days later there was no return on my order. I sent an e-mail for more information. That's when I found out about the lack of certain tools. I asked if the rest would arrive soon, and was told that they were waiting until they had the whole order before sending it. Without much precision as to a date. If I'd known that, I wouldn't have ordered all the tools, given to me by my family for my birthday, and I would have taken the rest elsewhere. But there it was, impossible to change the order... After several threats to ask for a refund, with my right of withdrawal. It took me 10 days after the purchase to get good news and finally my parcel 2 days later. We need to review the communication of the site and the service.
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Response from Jardin Affaires
Hello, thank you for your feedback. We'll be sure to inform our customer relations department of your return. However, after analyzing the exchanges you had with our customer advisor, you were indeed notified that 3 items were out of stock. What's more, on our site, when you consult an item, under the price indication, you can see whether an item will arrive in 24 to 48 hours with the words "AVAILABLE - DELIVERY WITHIN 24/48 HOURS" or whether it is available later, generally between 6 and 10 days in our warehouse, with the words "Available within 6 to 10 days". I can see that you haven't looked at all our availabilities, otherwise you wouldn't be so unhappy.
M
Rating: 1 out of 5
Dos semanas para recibir un pedido por el que pagas para recibirlo en 4 días máximo. Escribes a la empresa y nadie contesta. Además al bidón le falta el pasador del cierre pese a pagarlo como nuevo. El doble de caro que Amazon pero lo compré porque decían que llegaba antes ( no fue cierto ). No repetiría salvo si fuera gratis.
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P
Rating: 1 out of 5
The company pays no attention to the information it receives, and delivers the goods several months late.
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A
Rating: 2 out of 5
I have not yet received my parcel
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Response from Jardin Affaires
Hello, we just replied to you a few hours ago on this subject, so you know. We have warned you.
M
Rating: 1 out of 5
2 messen voor grasmachine besteld en betaald. maar 1 geleverd! meteen mail gestuurd en een week later nog steeds geen antwoord!!! service 0
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Response from Jardin Affaires
Hello, Thank you for modifying your comment as we have sent you your blade and replied to it. Sincerely
C
Rating: 1 out of 5
battery only works for 10 minutes, problem of having to wait for a new one
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N
Rating: 1 out of 5
Mower arrived with a battery problem, impossible to start the mower, battery charging problem.
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Response from Jardin Affaires
Hello, have you contacted our after-sales service?
B
Rating: 1 out of 5
Bitte nichts kaufen nur Betrug keine Kommentation wegen falschem Teil kein Geld zurück brauche Returnzettel sonst muss ich auch noch die Rücksendung bezahlen einfach nur Betrug
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Response from Jardin Affaires
Hello, your comment is completely wrong. I am offering you a refund if the item sent is not returned. This second notation is really unjustified. Do you accept a refund? Sincerely
I
Rating: 1 out of 5
On Monday July 3, I called twice to ask them to pay attention to my order (2 trapezoidal belts of 1519 for a gyroscope Del Morina 120 cm) and after receiving the package, waiting 5 days, I received the size 1750, which I have nothing to do with I wrote 2 emails asking where to return the product and mineni does not tell me where
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Response from Jardin Affaires
Hello, We've replied to you and told you that returns can be made to this address. Jardin Affaires 2 rue du moulin des arts 78550 Houdan Kind regards
J
Rating: 1 out of 5
A part of the parcel is missing. parcel redone by the carrier. 1 week waiting for a reply from after-sales service.
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E
Rating: 2 out of 5
Bonjour achat de une tendeuse robot effectué le 14 juin aujourd'hui 22 toujours pas de tendeuse en livraison
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V
Rating: 1 out of 5
Cancelled order before shipping, but they sent anyway despite multiple messages saying not to. Don't reply either.
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J
Rating: 1 out of 5
After 2 hours of use, the chainsaw won't start... it's just unbelievable after 2 hours of initial use... I contact the after-sales service.
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G
Rating: 1 out of 5
Product ok but delivery catastrophic. The delivery man didn't show up, didn't ring the bell and just dropped the parcel off at a shop while the house was full. The shop was closed for 3 days, so recovery of the purchase was delayed by the same amount. Why offer home delivery if your carriers don't provide the service? This indelicate carrier is TNT. Change carriers, there are a lot of serious ones that manage to deliver without any problems and that keep me informed as they go round.
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Response from Jardin Affaires
Hello, we're sorry to hear that this has happened to you, but you've just noted the delivery company and not Jardin Affaires. Sincerely
A
Rating: 2 out of 5
These 2 stars to say that the delivery by TNT was not made on Tuesday or Wednesday as stipulated in the tracking file, but only on Friday at 4pm, which forced us to stay 3 days at home waiting for the package.
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Response from Jardin Affaires
Hello, you ordered on our site on Sunday evening 14th and shipped on the 15th. We kept our promise to ship quickly so that TNT could deliver in 24 to 48 hours. You have noted TNT and not our service, which was delivered on time.
S
Rating: 1 out of 5
Not a very serious site!
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A
Rating: 2 out of 5
Order placed on March 21. Mail delaying delivery by 6 days on March 27. Received on April 22 after two reminders.
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Response from Jardin Affaires
Hello, We are sorry that your package was delivered late. We understand that you were looking forward to this delivery and we are very sorry for any inconvenience this may have caused. We want you to know that we take our delivery commitments very seriously and are working hard to ensure that this does not happen again in the future. We have investigated the reasons for the delay and have taken steps to ensure that it does not happen again in the future. We hope you will accept our sincerest apologies for any inconvenience caused by this delay in delivery. We are always here to help and if you have any further questions or concerns, please do not hesitate to contact us. Sincerely, The Jardin Affaires team
A
Rating: 1 out of 5
Following my purchase, I did not receive the right product which had a certain price, out Following my call, they did not want to change my battery, so I paid too much, and no refund. I'm not satisfied.
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Response from Jardin Affaires
Hello, We explained to you that you received a product that includes 2 references due to a change on Fulbat's part. This is exactly the same for you, and does not change the product's suitability for your appliance. What's more, at no time did you request a refund of any kind; on the contrary, you agreed to keep the battery in question. During our discussion, you did not express your dissatisfaction, in which case we would have tried to find a solution for you, as we always do with our customers. Sincerely
A
Rating: 2 out of 5
Ainda não recebi a minha encomenda, apesar de me ser enviado o número de rastreio da FEFEX, com previsão de entrega a 08/03/2023. Comuniquei com a transportadora que me informou que nunca lhe foi entregue a encomenda. Tudo muito mau. Enviei vários e-mails para JARDÍN AFFAIRES, não responderam. Ainda não sei qual a previsão de entrega. Tudo muito mau e pouco profissionalismo com o cliente.
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A
Rating: 1 out of 5
so I ordered 2 months ago and still haven't received anything. I called 2 times, the first time they were looking for my missing parcel and the second time the parts were being restocked even though they were available on the site. in short, I'm fed up and still haven't heard from them, but the payment was cashed 2 months ago.
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Response from Jardin Affaires
After trying to find a solution with you, please contact us by phone at 0178901970. For your information, your parcel is considered delivered since March 10th. Here is the tracking link. https://www.colisprive.com/moncolis/pages/detailColis.aspx?numColis=Y5000003994863390 Sincerely
A
Rating: 1 out of 5
Your site offers promotions on unavailable items: a pain for the customer, who wastes time for nothing and then has to be reimbursed...
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Response from Jardin Affaires
Hello, sorry this is causing an experience but if you want particular products that are not in stock, you can very easily call us to ask and we will give you lead times on our supplies. Don't hesitate to come back to us for more information about our products.
A
Rating: 2 out of 5
Purchase of an OREGON CS1500-45 chainsaw. Order and shipment impeccable. But no bottle of chain oil without the package despite the fact that it is listed on the manufacturer's flyer inserted in the package and which specifies that it is part of the package. Complaint. Intellectually dishonest response. In this case, the advertisement should make this clear.
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A
Rating: 1 out of 5
I did not receive the package. FedEx was smart enough to give it to someone I don't know instead of putting it in my parcel box. Displayed in front of the house. I have no record of who it was given to.
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Response from Jardin Affaires
Hello, after an unsuccessful call attempt on our part, could you please call us back at 33178901970 For your information, we have launched a dispute with Fedex. They will get back to us within 72 hours. We will get back to you as soon as possible.
A
Rating: 1 out of 5
So far, the parcel hasn't arrived, after 3 reminders...
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A
Rating: 1 out of 5
He comprado "deteudeur" y no me ha llegado a casa. He llamado por teléfono varias veces, siempre muy amables se comprometian a mandarme e-mail, nunca me han respondido. Me han robado el dinero. ESTOY MUY DISGUSTADO.
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A
Rating: 1 out of 5
Sorry for the inconvenience! I received this blower yesterday and unfortunately it's not working! And I can't figure out if I should send it back. The sales department isn't very cooperative - I'm 75! On the other hand, I was very happy with my little lawnmower.
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A
Rating: 1 out of 5
One week to be delivered, did my parcel go through Qatar? Impossible to reach the company by phone. Next time I won't order anymore because their delivery system with 'colis privė' is a load of rubbish!
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A
Rating: 1 out of 5
Hace 15 días que realicé el pedido y no llega. Nadie contesta mis correos ni me dicen nada.
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Response from Jardin Affaires
Good morning, your package is still in transit, we will investigate to understand what is happening. your package is still on its way, check here https://www.fedex.com/fedextrack/?trknbr=1100219347870012668033048291&trkqual= We will get back to you promptly with an answer. Apologies for the disagreement.
A
Rating: 2 out of 5
Slow delivery, contrary to what the site advertises, and what's more, an impatient deliveryman: I missed it by just 1 minute. It was bad enough that I didn't receive my order on time, even though I needed it for the weekend, but I finally got it on Tuesday! What's more, the parcel arrived with a bang on one corner...and the instruction booklet inside was damaged, the cover torn...In short, the machine works, but there's room for improvement in all the accompanying services...
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Response from Jardin Affaires
Hello, the deliveryman came on the 15th but you weren't there, he came on the 17th but you weren't there either. As agreed, we sent your package for delivery in 24 to 48 hours as stipulated on our website. Please take a look at the following link: http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?radiochoixrecherche=BT&bonTransport=3148999538521919 Unfortunately, we are not responsible for the deliveryman's schedule or that of our customers. Please send us a photo of the package and booklet so that we can pass on the information to our shipping department. Could you please reconsider your rating as the mistakes are shared. Thank you in advance for your feedback. It helps us to improve on a daily basis. Sincerely
A
Rating: 2 out of 5
After I realized that instead of my last name appeared part of my address I contacted the site by phone and email very good contact, I was told that the necessary was made to the delivery service and the correction was taken into account, but the delivery service was to deliver me at home, but he delivered my package directly to a point relay, I paid for a service not rendered! I paid for a service that wasn't provided! Ban delivery service !!!!
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Response from Jardin Affaires
Hello dear Customer, Thank you for your feedback, after investigation, it appears that we have made a data entry error. We are currently experiencing problems with our server which is causing input errors, please accept our apologies. As for the relay service, our service is configured for home delivery, but with the current fuel shortages, some carriers are passing on parcels to relays, and we're sorry about that. This is not entirely due to the first error. Is it possible for you to modify your note because we have been there for you despite the current problems. Sincerely