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B
Rating: 1 out of 5
Very disappointed and yet loyal customer the equipment does not work and despite several complaints I have no response on equipment purchased from jardin affaires.
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Customer reviews of Jardin Affaires
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 301 published reviews
Summary of reviews
Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
Reviews 1 and 3 stars
Reset filtersC
Rating: 1 out of 5
Unfortunately, I did not receive the item... despite 2 attempts to contact me, no response from the seller. Paypal dispute in progress to try to resolve this incident.
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Response from Jardin Affaires
Hello, Thank you for your feedback. You did not receive our first parcel which was returned to us. Upon receipt and after consultation with you, we reshipped your item and we note that you received it on December 12, 2024. Thank you and see you soon on Jardin Affaires.
A
Rating: 1 out of 5
I commented on a chainsaw chain pack. I only received one chain. I reported the problem to the seller by e-mail. To date I have no answer. If the company doesn't reply, I'll take legal action with dgccrf.
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Response from Jardin Affaires
Hello Alain, thank you for taking the time to share your experience with our Jardin Affaires website. We would like to apologize for the confusion regarding your chainsaw chain pack. We assure you that this is not a common practice and we will work to prevent this from happening again in the future. Your satisfaction is our priority, and we hope to be able to resolve this issue with you by e-mail as soon as possible. If you need any further assistance, please do not hesitate to contact us. We are always here to help. Sincerely, the Jardin Affaires team.
R
Rating: 3 out of 5
Delivery was supposed to be free but when I checked out it was €50 and incredibly slow (UPS). Not the best experience but the lawnmower is great.
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P
Rating: 1 out of 5
no contact for material reimbursement
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M
Rating: 3 out of 5
I'm not happy because when I ordered my 2 items were in stock and then one was missing. So I waited 2 months. I sent an email to know the status of my order. Still at the same point! I refused the missing item, so I received one item out of 2. Customer service quickly understood my problem and gave me a solution. I don't know if I will recommend this site.
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D
Rating: 3 out of 5
I'm still waiting to hear about the replacement batteries, which are the wrong ones and have been paid for.
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A
Rating: 1 out of 5
Big problem with this site, I order after 10 days still no news (I ask to cancel my order and go pick up my product at the store). I can't stay without a tractor for months ... I contact them to warn them and they send me the product despite my request ... I made 5 mails without answer of their by with a litigation paypal to be refunded After 10 of expenses of return and that paypal refunds me the product not the facts of return (10 euros of lost) for an article - of 90 euros In short sav, customer service to flee Nobody answers your mall thank you has Paypal
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X
Rating: 3 out of 5
Delivery time too long and no possibility of delivery in a "point Relais".
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F
Rating: 1 out of 5
The product delivered to me does not correspond at all to the product I ordered.
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D
Rating: 3 out of 5
All I needed was the circlip, but it wasn't sold separately, even in multiples.
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F
Rating: 1 out of 5
A week and a half and still nothing received, deplorable delivery service!
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Response from Jardin Affaires
Hello, following your request we had made a request to the carrier. Your package will be refunded. In the interests of clarity with our future customers, could you please change your rating as 1/5 does not reflect the work we do for our customers. We do everything we can to provide the best service, but sometimes the delivery people fail us. What's more, we're a small company and small reviews like yours penalize us and our jobs. Thank you for your understanding.
D
Rating: 3 out of 5
bonjour avant de donner mon avis j'aimerais bien recevoir le total de ma commande merci
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Response from Jardin Affaires
Hello, I've tried to contact you but we don't understand your request as we haven't received a message of dissatisfaction from you on our mailbox. You can leave us a ticket at this address. https://savjardin.zendesk.com/hc/fr/requests/new Sincerely
C
Rating: 1 out of 5
I received a piece of equipment that does not work. Irreparable fault, and for 1 month I have received no reply and no solution...lamentable.
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Response from Jardin Affaires
Hello, We are sorry that there was a problem with this product and that we had delays in this period of high demand. We had exchanges in June and our last message was last Monday, explaining the possible solutions and asking for your confirmation. We will renew our request by email and we invite you to reply to our email so that we can resolve the situation. Sincerely, The After-Sales Service Team
C
Rating: 1 out of 5
Product does not conform and to date there has been no response to my request.
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Response from Jardin Affaires
Hello, We sent you a message on July 15, confirming your refund and offering support from the specialist team, we are still waiting for your response if necessary. Sincerely, The SUMEC after-sales service team
P
Rating: 1 out of 5
Wrong part number received No return from service
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Response from Jardin Affaires
Hello, We're sorry if there was a logistical error. As you know, we have refunded your order and sent you a confirmation. Please do not hesitate to contact us should you require any further advice or wish to place another order. Sincerely, The after-sales team
G
Rating: 1 out of 5
NO FOLLOW-UP FOR SOAP
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Response from Jardin Affaires
Hello, We confirm that you have had an after-sales service as we have sent you an item under warranty. Sincerely, The SUMEC after-sales service team
L
Rating: 1 out of 5
Machine broke down after 30 seconds. Return or exchange impossible because I used the machine !!! So guarantee or your money back if you don't use it !!!!!!
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Response from Jardin Affaires
Hello, we are sincerely sorry but the review does not correspond to a review of our brand. Moreover, in your exchange, you ask for a satisfied or refunded, it is not our policy. This is not our policy. However, we have suggested that you fill in a form to have your request processed. Please follow the procedure. Sincerely
J
Rating: 3 out of 5
delivery promised in 4 5 days but 1 month in truth
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Response from Jardin Affaires
Hello, Please note that the information we give you concerning the delivery of orders is for information only and in the best of situations. Unfortunately, we sometimes encounter problems, and we're sorry that we were out of stock at the time you placed your order and that you received it late. We informed you of the delay and offered to cancel the order if preferable, and you chose to wait instead. We wish you every success with your product. Sincerely, The After-Sales Service Team
J
Rating: 1 out of 5
Order placed then cancelled by your services without comments I do not understand it was in stock and payment accepted I await response
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Response from Jardin Affaires
Hello, we are very sorry but we are out of stock at the moment. This is why you have been refunded. Sincerely
M
Rating: 1 out of 5
After-sales service without reaction...
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Response from Jardin Affaires
Hello, looking at your file, I see that you received a part under warranty following your request. The after-sales service was very busy in June, but a solution has been found. Sincerely, The SUMEC after-sales team
L
Rating: 3 out of 5
Ordering a brushcutter part was quick and easy. The only problem is that the part doesn't fit on the head of my tool! I'm going to have to do some work!
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M
Rating: 1 out of 5
I have not received my order!
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I
Rating: 3 out of 5
The product complies, the only problem is that when I ordered, it was announced that I would receive my product within 48 hours !!!! And unfortunately I received it 3 weeks later!
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P
Rating: 1 out of 5
pessima, l'oggetto non serve per quello per cui e pubblicizzato, da tre giorni cerco di contattarli per restituirlo ed avere il rimborso ma fanno finta di niente.
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P
Rating: 1 out of 5
hello, the item in question is damaged after 4 uses, so I should return it to the manufacturer, but the shipping costs are my responsibility! what can I do?
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M
Rating: 1 out of 5
The product purchased was not the product received. I asked for a commercial discount to buy the right product again, I received an invalid code... it's not an optimal experience.
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S
Rating: 1 out of 5
parts ordered do not match
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D
Rating: 3 out of 5
fine
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C
Rating: 1 out of 5
I receive an SMS with the code to collect my parcel on Tuesday 30 April 12:36. I picked it up on Thursday May 2, 9:40am. The shopkeeper tells me that the parcel went back to the manufacturer this morning.
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A
Rating: 3 out of 5
far too expensive for half an hour's autonomy
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L
Rating: 1 out of 5
I did not receive the blade but a small plastic part ???? Since then, despite two emails, no response from the seller. Fortunately I paid with paypal and will get a refund.
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O
Rating: 1 out of 5
Article not received, no response to my complaint...
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B
Rating: 3 out of 5
The discs supplied are not Oregon Gator speed leads, but I'm going to use them anyway.
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J
Rating: 3 out of 5
For the product ordered RAS on the other hand for the delivery I pay 9.90 to have UPS finally I ss delivered by Amazon, that I boycott! What's more, Amazon delivery is cheaper, so I should be reimbursed the difference - NOT GLOP!
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S
Rating: 1 out of 5
I can't answer you, I'm still waiting for my order which was supposed to be delivered on April 17th, I'm very disappointed.
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J
Rating: 1 out of 5
An item ordered on 11/04 for delivery on 12/04, we are now on 22/04 and the order has still not been delivered despite almost daily emails from the carrier!
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L
Rating: 3 out of 5
Delivery time far too long, and delivery poorly done, late...
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Response from Jardin Affaires
Hello, you bought your item knowing that there was a 6 to 10 day lead time as indicated on our site because it's a part that we don't have in stock. You ordered on April 6th, we made a restocking request on the 7th and it was shipped on the 12th. You received it on April 17th. We have kept our promise. You were aware of the lead time before your purchase. Sincerely
L
Rating: 3 out of 5
Online chat contact with no answers, we felt left out.
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G
Rating: 1 out of 5
I have not received my parcel. Where is it? L2 pieces automobiles has not received it.
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