Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
The product advertised by the seller on the website photo is not the same as what was delivered. I bought Oregon brand wire and was sent Speed Go brand wire. I am not satisfied with my purchase.
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Carenini G.
Rating: 4 out of 5
following a purchase from 10/05/2024
Easy to get in touch with, fast shipping and a delivery that "goes everywhere". As for my lawnmower, we'll see when I use it!
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Julien S.
Rating: 4 out of 5
following a purchase from 13/05/2024
Compliant product
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Sánchez Mariño P.
Rating: 4 out of 5
following a purchase from 14/05/2024
Seriedad y rapidez en el envio.
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Yves D.
Rating: 4 out of 5
following a purchase from 06/05/2024
This is my 2nd purchase of this type of product from the same brand. In store, impeccable. On line 2 problems: - Product arrives without screws or instructions - Impossible to repair the first one purchased with a new blade as they are out of stock. Open to discussion as these products are super efficient.
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Daniel P.
Rating: 4 out of 5
following a purchase from 26/03/2024
Serious company despite a delay of more than 1 month with a reminder well received the right product
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Didier R.
Rating: 4 out of 5
following a purchase from 20/04/2024
Well, delivery made. But if I had not called them, I had no news of my order.
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Christophe J.
Rating: 4 out of 5
following a purchase from 28/04/2024
Fast and reliable
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Guy P.
Rating: 2 out of 5
following a purchase from 07/04/2024
quite disappointed, the ride-on mower I bought from you was delivered without instructions in French and lacks power, often stalls and is not very practical to use... In short, not a very convincing purchase, especially as it's my first order on your site.
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Antoine G.
Rating: 4 out of 5
following a purchase from 04/04/2024
Delivery times not very precise when ordering
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Gerard C.
Rating: 4 out of 5
following a purchase from 18/04/2024
Super! the machine works very well and is as light as the service says it is (3 kg in working order) and also dispatches it quickly. I hope that the service will be as responsive in the event of a problem. Thank you
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Jerome S.
Rating: 2 out of 5
following a purchase from 15/04/2024
It's very unfortunate when you're in a hurry to receive an order that's different from the one you'd hoped for... But what's even more annoying is when the after-sales service asks for photos of the documents to drag things out...
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Ets G.
Rating: 4 out of 5
following a purchase from 14/03/2024
CONFORMING PRODUCT, request respected, no problem, satisfied with my purchase.
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Claude A.
Rating: 4 out of 5
following a purchase from 14/04/2024
Company unknown to me, found product following internet search. Satisfied.
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Jean A.
Rating: 4 out of 5
following a purchase from 13/04/2024
Very fast delivery
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Renard P.
Rating: 4 out of 5
following a purchase from 13/04/2024
Fast and according to what I ordered thank you
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Fabien S.
Rating: 4 out of 5
following a purchase from 07/04/2024
Conforming articles.
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Philippe R.
Rating: 4 out of 5
following a purchase from 17/03/2024
Hello, the site is clear and explicit. The order was quickly delivered in perfect condition. One small question: could you give me the link to claim my 3-year warranty?
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Luc T.
Rating: 4 out of 5
following a purchase from 11/04/2024
The choice of delivery method (speed) is not easy.
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Vincent M.
Rating: 4 out of 5
following a purchase from 06/04/2024
Material compliant and adaptable to my TB250JD brushcutter. Perhaps a little more expensive than another site that I won't mention.
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Ludovic C.
Rating: 4 out of 5
following a purchase from 30/03/2024
Good performance
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Gerard J.
Rating: 4 out of 5
following a purchase from 31/03/2024
Fast delivery, no surprises.
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Guy A.
Rating: 4 out of 5
following a purchase from 21/03/2024
Original equipment
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Lafourcade L.
Rating: 4 out of 5
following a purchase from 18/03/2024
It wasn't the right product.
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Guillaume L.
Rating: 4 out of 5
following a purchase from 20/03/2024
Cheaper product than elsewhere, and fast delivery.
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Didier D.
Rating: 4 out of 5
following a purchase from 19/03/2024
Good product delivered on time Maybe a bit expensive
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Jean-Claude H.
Rating: 2 out of 5
following a purchase from 18/03/2024
After 8 still no order delivered. The only response from the store, several times in a row "the carrier will contact you" When??
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Faustino S.
Rating: 4 out of 5
following a purchase from 13/03/2024
Francamente buena, bien atendido y rapidez en la entrega. El único inconveniente, el alto precio del producto.
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Dominique G.
Rating: 4 out of 5
following a purchase from 04/03/2024
Happy with my purchase of the equipment I ordered. But no answer corresponding to the 2 years 3 or especially 5 guarantee considered by Echo on this material. I'm still waiting for a reply from jardin affaires.........
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Response from Jardin Affaires
Hello, The warranty is 2 years for professionals and 5 years for individuals. We hope this answers your question. We apologize for the delay in responding. Best regards,
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Nicolas B.
Rating: 4 out of 5
following a purchase from 19/02/2024
Satisfied
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Maxime R.
Rating: 2 out of 5
following a purchase from 26/01/2024
I am extremely happy with the quality of the material supplied. However, the after-sales service is unacceptable. At the time of my purchase, many tools were out of stock, but this did not appear anywhere on the site... So when I ordered, three days later there was no return on my order. I sent an e-mail for more information. That's when I found out about the lack of certain tools. I asked if the rest would arrive soon, and was told that they were waiting until they had the whole order before sending it. Without much precision as to a date. If I'd known that, I wouldn't have ordered all the tools, given to me by my family for my birthday, and I would have taken the rest elsewhere. But there it was, impossible to change the order... After several threats to ask for a refund, with my right of withdrawal. It took me 10 days after the purchase to get good news and finally my parcel 2 days later. We need to review the communication of the site and the service.
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Response from Jardin Affaires
Hello, thank you for your feedback. We'll be sure to inform our customer relations department of your return. However, after analyzing the exchanges you had with our customer advisor, you were indeed notified that 3 items were out of stock. What's more, on our site, when you consult an item, under the price indication, you can see whether an item will arrive in 24 to 48 hours with the words "AVAILABLE - DELIVERY WITHIN 24/48 HOURS" or whether it is available later, generally between 6 and 10 days in our warehouse, with the words "Available within 6 to 10 days". I can see that you haven't looked at all our availabilities, otherwise you wouldn't be so unhappy.
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Clément N.
Rating: 4 out of 5
following a purchase from 28/01/2024
I ordered an echo chainsaw at a good price. Sent quickly, received late due to blockages. So overall satisfactory
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Sophie V.
Rating: 4 out of 5
following a purchase from 21/01/2024
Perfect relationship. Perfect responsiveness, perfect product. On the other hand, big delivery problem due to my choice of UPS delivery. A week late because of UPS. I'll take this as a lesson, but it doesn't alter my confidence in Jardins d'affaires. I'd advise them to change delivery company...
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Christian G.
Rating: 4 out of 5
following a purchase from 17/01/2024
Hello, I am satisfied with my purchase but regret the absence of the company's telephone number for better communication.
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Bernard G.
Rating: 4 out of 5
following a purchase from 23/11/2023
Ras. I am satisfied with the article. See to the use in time.
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Bernard M.
Rating: 4 out of 5
following a purchase from 16/11/2023
Order Friday afternoon, delivery Saturday 2pm.
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Daniel C.
Rating: 4 out of 5
following a purchase from 12/11/2023
I was able to find a wearing part for a shredder at Jardin Affaires, even though the seller didn't have one. Fast delivery at low cost. Thank you.
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