Reviews Jardin Affaires

Item received not new but on display, old, damaged, without packaging or accessories while sold as new. Unpleasant feeling of being cheated!

The after-sales service seems non-existent. I tried to contact them through various means, but without success. Impossible to return a package. Disgraceful service.

No communication for a week. I had to send an email to get information about my order.

14 days to be delivered! Certainly Jardin Affaires is not responsible for the shortcomings of the delivery person, but it is responsible for the choice of its partners. The customer service follow-up needs to be reviewed as well ...

Good morning, As of today we have not yet received our order. Aldo Tecno Friul

Satisfied with my purchase but not with the follow-up. Despite my requests, I have not received an invoice.

Very good

Not the ordered product received, original requested and not received, poor quality copy and not compliant with the reference.

No one has responded to my email about a battery which doesnt work. I am trying to use the warrenty but no one at Jardin Affairs is responding.

My order has still not arrived!

I have sent 3 messages via customer service and I have never received a response. Indeed, due to an error, I wish to return the wheels I ordered and have received no reply from their services.

I have requested the invoice and they have not sent it to me.

No feedback on customer service, I requested to return my purchase by applying the right of withdrawal.

I made a mistake in purchasing a product. I had to contact customer service several times to get a refund and it still hasn't been done. I'm a bit disappointed in that sense...

Package shipped and received quickly. It's a pity that the carrier GLS did not inform that they had changed the drop-off location. This would have spared me an unnecessary trip.

Hello. I have received my order and am waiting for a response to my request from August 28, 2025, for the refund and return of the item OREGON P6132315001 that does not match its description ALÉSAGE 20 MM.

This is not the right model it must be said that it is not very clear

You can ask whatever you want from them.....they will never answer.....even if you write them in french language

J'ai acheté une pièce sur le site web. La mauvaise pièce est arrivée. J'ai envoyé quatre e-mails. Personne n'a répondu. J'ai envoyé deux messages via le centre de messagerie. Personne n'a répondu. J'ai dû payer les frais de port suite à une erreur, et je n'ai toujours pas reçu l'argent sur mon compte. Je n'achèterai plus sur ce site.

I still haven't received anything!

Delivery deadlines not respected

Did not receive the correct merchandise and no response to my complaint

No delivery received, address was in Germany but the order showed France as the country, I tried to change it but received no response.

I did not receive my package.

Did not receive the right product. Order: Oregon Gator speedload, 24-295-03 12.5' 3.8m 4.25"/108mm. And I received Speed & go M= 0.24mm 0.95 So I can't do anything with it because it's not suitable for my brushcutter line holder.

The part is poorly referenced for the chassis of the lawnmower.

Not yet received my order the carrier UPS blocked it in their warehouses, reason workload. rather say that they do not travel to my small town every day so they postpone it for 15 days. thank you best regards

Return request, non-compliant product, still no news from customer service...

I had emailed you a message because the lawn mower cable may not fit my lawn mower. But I am not getting any feedback from you!?

Hello, just problems with this machine, plus no feedback from Jardin Affaires, engine broken after three uses following all the manufacturer's instructions

The technician who came never followed up on the problems encountered (lawn tractor working intermittently) the broken part during delivery and patched up for operation has still not been delivered despite numerous complaints.

Delivery at 9.90 € to home paid in advance of course in reality the delivery person calls (3 rings) no time to pick up then impossible to reach and the delivery is made at a relay point 17 km from my home which is imposed on me so I pay 9.90 € and I pay again for the trip of 17 km X 2 = 34 km to retrieve my package. This is unacceptable! This is not the first time from Chronopost and its subcontractors paid at a discount.

Total dissatisfaction with the phone exchange with the advisor. Very unpleasant! How dare you hang up on your clients. I have never seen such behavior, it is unacceptable! I do not recommend you! I give you 0 stars.

I still miss an item

I am still waiting for the refund of the chainsaw that I returned 2 months ago

They don't even have the stock power you are well debited and it's up to you to take the steps to find out if the part is available. Avoid.

Not the right parts

Catastrophic. Another brand to sell us dreams. Finally a response after 3 follow-ups and an order still not sent after 20 days while an item was missing. I request a refund and of course, they give me a credit note!!! I understand that I have been taken for a ride. Absolutely to be avoided.

I asked for an invoice 6 times and still nothing!!!!

I still haven't received my package, I'm waiting.