/10
★★★★★
based on 1760 reviews published
★★★★★
based on 1760 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Notice: Package never delivered by UPS to Prades, sub-prefecture 66. Closure of the Point Relais. UPS returned the package to the sender (Houdan). I thank you for processing the refund and acknowledging receipt of this request.
Charles M.
purchased on 04/05/2025
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1
/5
★☆☆☆☆
Delivery assured by UPS reputation is no longer to be done!!! it's the customer who pays the price after reporting the facts to the merchant not even a commercial gesture Very disappointed with the garden deal
Dominique C.
purchased on 13/05/2025
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1
/5
★☆☆☆☆
I do not understand the language. The site is only in a foreign language. I would need to make a return because the wheels purchased are not suitable.
Fausta F.
purchased on 12/05/2025
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1
/5
★☆☆☆☆
Package never received. Customer service that does not respond despite follow-ups. Really not serious!
Amelie H.
purchased on 12/05/2025
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1
/5
★☆☆☆☆
NEVER RECEIVED CDE
Eric G.
purchased on 29/04/2025
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1
/5
★☆☆☆☆
I ordered two blades, I only received one, I do not recommend.
Patrice L.
purchased on 09/05/2025
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1
/5
★☆☆☆☆
I cannot retrieve my code, so no package. Useless
David H.
purchased on 06/05/2025
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1
/5
★☆☆☆☆
Product conforms, with a very competitive price. Delivery time respected.
Joel S.
purchased on 04/05/2025
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1
/5
★☆☆☆☆
I did not receive the package
Jean Rene Y.
purchased on 25/04/2025
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1
/5
★☆☆☆☆
Wrong device delivered, no one is responding
Gerd A.
purchased on 23/04/2025
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1
/5
★☆☆☆☆
From bad to worse: they call to complain about their rating. In fact, they lost the message sent through their site but refuse to admit it. In 5 minutes of conversation, they never asked me what the subject of my customer service request was. Impressive, isn't it? And they dare to cut the conversation short by accusing me of bad faith..
Christophe I.
purchased on 16/04/2025
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1
/5
★☆☆☆☆
1. No feedback on the order status 2. 17 days of waiting instead of the 10 announced 3. Delivered to a different UPS pickup point than the one chosen. Not really convinced... Nobody is perfect but well....
Jo J.
purchased on 31/03/2025
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1
/5
★☆☆☆☆
Still waiting for a response from them, as there is an item that does not match my order
Alexandre P.
purchased on 13/04/2025
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1
/5
★☆☆☆☆
I did not receive the correct part, I tried to contact them through their customer service, via the email address I had on my invoice and via Paypal and I have not received any response in 3 weeks. Avoid.
Vincent V.
purchased on 22/03/2025
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1
/5
★☆☆☆☆
Delivery not in accordance with the order nor with the characteristics presented on the internet No response after 1 week of complaint
Jean Claude J.
purchased on 03/04/2025
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1
/5
★☆☆☆☆
Nearly 4 weeks for delivery. No response to messages. I finally received my order after filing a complaint with PayPal.
Stephen B.
purchased on 16/03/2025
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1
/5
★☆☆☆☆
No, respect for delivery deadlines
Freddy P.
purchased on 21/03/2025
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1
/5
★☆☆☆☆
Price dropped by 10 euros the day after my purchase, you know how to upset customers.
Fabrice T.
purchased on 27/01/2025
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1
/5
★☆☆☆☆
Les he escrito para intentar devolver el producto ya que no es el que necesitaba y no me han contestado
Alejandro R.
purchased on 23/01/2025
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1
/5
★☆☆☆☆
After ordering a metal protective cover, the part I received was damaged (chipped, blistered and scratched paint, and a bent mounting bracket). I therefore turned to the after-sales service, which was conspicuous by its silence: in 4 weeks and after 4 reminders, only an evasive e-mail indicating that my ticket was "taken care of" (sic) I therefore consider that I've been swindled. It was my first purchase on JardinAffaires and of course my last... To be avoided...
Arnaud L.
purchased on 31/12/2024
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1
/5
★☆☆☆☆
The ordered gripper was delivered by Hermes in a UPS box. The pliers have signs of use and were loose in the box without protective packaging. The supposedly new product is used and I will not be ordering from J.A. again.
Franz-peter E.
purchased on 11/12/2024
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1
/5
★☆☆☆☆
Very disappointed and yet loyal customer the equipment does not work and despite several complaints I have no response on equipment purchased from jardin affaires.
Bernard C.
purchased on 13/11/2024
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1
/5
★☆☆☆☆
Unfortunately, I did not receive the item... despite 2 attempts to contact me, no response from the seller. Paypal dispute in progress to try to resolve this incident.
Christophe D.
purchased on 12/11/2024
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Answer from Jardin Affaires
Hello, Thank you for your feedback. You did not receive our first parcel which was returned to us. Upon receipt and after consultation with you, we reshipped your item and we note that you received it on December 12, 2024. Thank you and see you soon on Jardin Affaires.
1
/5
★☆☆☆☆
I commented on a chainsaw chain pack. I only received one chain. I reported the problem to the seller by e-mail. To date I have no answer. If the company doesn't reply, I'll take legal action with dgccrf.
Alain S.
purchased on 18/10/2024
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Answer from Jardin Affaires
Hello Alain, thank you for taking the time to share your experience with our Jardin Affaires website. We would like to apologize for the confusion regarding your chainsaw chain pack. We assure you that this is not a common practice and we will work to prevent this from happening again in the future. Your satisfaction is our priority, and we hope to be able to resolve this issue with you by e-mail as soon as possible. If you need any further assistance, please do not hesitate to contact us. We are always here to help. Sincerely, the Jardin Affaires team.
1
/5
★☆☆☆☆
No contact for material reimbursement
Philippe V.
purchased on 14/09/2024
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1
/5
★☆☆☆☆
Big problem with this site, I order after 10 days still no news (I ask to cancel my order and go pick up my product at the store). I can't stay without a tractor for months ... I contact them to warn them and they send me the product despite my request ... I made 5 mails without answer of their by with a litigation paypal to be refunded After 10 of expenses of return and that paypal refunds me the product not the facts of return (10 euros of lost) for an article - of 90 euros In short sav, customer service to flee Nobody answers your mall thank you has Paypal
Amari D.
purchased on 06/07/2024
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1
/5
★☆☆☆☆
The product delivered to me does not correspond at all to the product I ordered.
Fabrice R.
purchased on 14/07/2024
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1
/5
★☆☆☆☆
A week and a half and still nothing received, deplorable delivery service!
Fabre Y.
purchased on 01/07/2024
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Answer from Jardin Affaires
Hello, following your request we had made a request to the carrier. Your package will be refunded. In the interests of clarity with our future customers, could you please change your rating as 1/5 does not reflect the work we do for our customers. We do everything we can to provide the best service, but sometimes the delivery people fail us. What's more, we're a small company and small reviews like yours penalize us and our jobs. Thank you for your understanding.
1
/5
★☆☆☆☆
I received a piece of equipment that does not work. Irreparable fault, and for 1 month I have received no reply and no solution...lamentable.
Christian H.
purchased on 31/05/2024
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Answer from Jardin Affaires
Hello, We are sorry that there was a problem with this product and that we had delays in this period of high demand. We had exchanges in June and our last message was last Monday, explaining the possible solutions and asking for your confirmation. We will renew our request by email and we invite you to reply to our email so that we can resolve the situation. Sincerely, The After-Sales Service Team
1
/5
★☆☆☆☆
Product does not conform and to date there has been no response to my request.
Christophe D.
purchased on 18/06/2024
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Answer from Jardin Affaires
Hello, We sent you a message on July 15, confirming your refund and offering support from the specialist team, we are still waiting for your response if necessary. Sincerely, The SUMEC after-sales service team