/10
★★★★★
based on 1766 reviews published
★★★★★
based on 1766 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Product does not conform and to date there has been no response to my request.
Christophe D.
purchased on 18/06/2024
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Answer from Jardin Affaires
Hello, We sent you a message on July 15, confirming your refund and offering support from the specialist team, we are still waiting for your response if necessary. Sincerely, The SUMEC after-sales service team
1
/5
★☆☆☆☆
Wrong part number received No return from service
Philippe C.
purchased on 19/06/2024
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Answer from Jardin Affaires
Hello, We're sorry if there was a logistical error. As you know, we have refunded your order and sent you a confirmation. Please do not hesitate to contact us should you require any further advice or wish to place another order. Sincerely, The after-sales team
1
/5
★☆☆☆☆
NO FOLLOW-UP FOR SOAP
Gérard D.
purchased on 20/06/2024
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Answer from Jardin Affaires
Hello, We confirm that you have had an after-sales service as we have sent you an item under warranty. Sincerely, The SUMEC after-sales service team
1
/5
★☆☆☆☆
Machine broke down after 30 seconds. Return or exchange impossible because I used the machine !!! So guarantee or your money back if you don't use it !!!!!!
Lionel C.
purchased on 15/06/2024
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Answer from Jardin Affaires
Hello, we are sincerely sorry but the review does not correspond to a review of our brand. Moreover, in your exchange, you ask for a satisfied or refunded, it is not our policy. This is not our policy. However, we have suggested that you fill in a form to have your request processed. Please follow the procedure. Sincerely
1
/5
★☆☆☆☆
Order placed then cancelled by your services without comments I do not understand it was in stock and payment accepted I await response
Jacques C.
purchased on 04/06/2024
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Answer from Jardin Affaires
Hello, we are very sorry but we are out of stock at the moment. This is why you have been refunded. Sincerely
1
/5
★☆☆☆☆
After-sales service without reaction...
Martial R.
purchased on 29/05/2024
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Answer from Jardin Affaires
Hello, looking at your file, I see that you received a part under warranty following your request. The after-sales service was very busy in June, but a solution has been found. Sincerely, The SUMEC after-sales team
1
/5
★☆☆☆☆
I have not received my order!
Michel C.
purchased on 20/05/2024
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1
/5
★☆☆☆☆
Pessima, l'oggetto non serve per quello per cui e pubblicizzato, da tre giorni cerco di contattarli per restituirlo ed avere il rimborso ma fanno finta di niente.
Pierluigi M.
purchased on 20/05/2024
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1
/5
★☆☆☆☆
Hello, the item in question is damaged after 4 uses, so I should return it to the manufacturer, but the shipping costs are my responsibility! what can I do?
Pierre M.
purchased on 01/12/2023
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1
/5
★☆☆☆☆
The product purchased was not the product received. I asked for a commercial discount to buy the right product again, I received an invalid code... it's not an optimal experience.
Mr L.
purchased on 13/04/2024
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1
/5
★☆☆☆☆
Parts ordered do not match
Seurat L.
purchased on 04/05/2024
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1
/5
★☆☆☆☆
I receive an SMS with the code to collect my parcel on Tuesday 30 April 12:36. I picked it up on Thursday May 2, 9:40am. The shopkeeper tells me that the parcel went back to the manufacturer this morning.
Cyril G.
purchased on 23/04/2024
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1
/5
★☆☆☆☆
I did not receive the blade but a small plastic part ???? Since then, despite two emails, no response from the seller. Fortunately I paid with paypal and will get a refund.
Leger F.
purchased on 20/04/2024
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1
/5
★☆☆☆☆
Article not received, no response to my complaint...
Olivier B.
purchased on 07/04/2024
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1
/5
★☆☆☆☆
I can't answer you, I'm still waiting for my order which was supposed to be delivered on April 17th, I'm very disappointed.
Serge G.
purchased on 13/04/2024
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1
/5
★☆☆☆☆
An item ordered on 11/04 for delivery on 12/04, we are now on 22/04 and the order has still not been delivered despite almost daily emails from the carrier!
Jacques L.
purchased on 11/04/2024
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1
/5
★☆☆☆☆
I have not received my parcel. Where is it? L2 pieces automobiles has not received it.
Gerard S.
purchased on 03/04/2024
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1
/5
★☆☆☆☆
I have not received the item yet! I have had an email saying it was delivered! But there was no parcel delivered toy property
Craig C.
purchased on 10/04/2024
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1
/5
★☆☆☆☆
3 months to get a part but I received it anyway, a bit sad to have to call several times to get news, not even a commercial gesture for the inconvenience, I think I'll have to trust this site for another order.
Erwan L.
purchased on 16/01/2024
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1
/5
★☆☆☆☆
Product not received
Alain T.
purchased on 22/03/2024
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1
/5
★☆☆☆☆
No phone number, no contacts Always answer a machine All the contact information I gave does not seem to include address and phone number. I am asked if I will go if I am happy with my product, it would be very interesting that I receive it because I still have not received For now I have my zero as a star thank you
Jean-jacques G.
purchased on 05/03/2024
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Answer from Jardin Affaires
Hello, We'd like to clarify a few points you mentioned in your review. Firstly, regarding the absence of a telephone number on our site, we would like to point out that although we do not display our telephone number directly, we offer other means of contact such as the online contact form and live chat to meet your needs. In addition, we'd like to point out that there was telephone contact between you and our teams. We took the time to explain to you the reasons for the delay in your parcel, which are in no way linked to an error in your contact details as you say. You were dealing with members of our customer service team, not with automated responses or machines. Regarding your statement that your package was not delivered, we have checked our records and found that the package was indeed delivered with your signature as proof. We appreciate your feedback and want to assure you that we are here to answer any questions or concerns you may have. Please do not hesitate to contact us directly should you require any further information. Sincerely, The Customer Service Team
1
/5
★☆☆☆☆
Normally delivered in 3 days, it's been 8 days and still nothing.
Jerome D.
purchased on 07/03/2024
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1
/5
★☆☆☆☆
Dos semanas para recibir un pedido por el que pagas para recibirlo en 4 días máximo. Escribes a la empresa y nadie contesta. Además al bidón le falta el pasador del cierre pese a pagarlo como nuevo. El doble de caro que Amazon pero lo compré porque decían que llegaba antes ( no fue cierto ). No repetiría salvo si fuera gratis.
Monica P.
purchased on 26/12/2023
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1
/5
★☆☆☆☆
The company pays no attention to the information it receives, and delivers the goods several months late.
Patrick C.
purchased on 05/07/2023
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1
/5
★☆☆☆☆
2 messen voor grasmachine besteld en betaald. maar 1 geleverd! meteen mail gestuurd en een week later nog steeds geen antwoord!!! service 0
Mattias D.
purchased on 14/09/2023
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Answer from Jardin Affaires
Hello, Thank you for modifying your comment as we have sent you your blade and replied to it. Sincerely
1
/5
★☆☆☆☆
Battery only works for 10 minutes, problem of having to wait for a new one
Claude S.
purchased on 02/09/2023
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1
/5
★☆☆☆☆
Mower arrived with a battery problem, impossible to start the mower, battery charging problem.
Nicolas H.
purchased on 13/08/2023
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Answer from Jardin Affaires
Hello, have you contacted our after-sales service?
1
/5
★☆☆☆☆
Bitte nichts kaufen nur Betrug keine Kommentation wegen falschem Teil kein Geld zurück brauche Returnzettel sonst muss ich auch noch die Rücksendung bezahlen einfach nur Betrug
Bernd T.
purchased on 14/08/2023
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Answer from Jardin Affaires
Hello, your comment is completely wrong. I am offering you a refund if the item sent is not returned. This second notation is really unjustified. Do you accept a refund? Sincerely
1
/5
★☆☆☆☆
On Monday July 3, I called twice to ask them to pay attention to my order (2 trapezoidal belts of 1519 for a gyroscope Del Morina 120 cm) and after receiving the package, waiting 5 days, I received the size 1750, which I have nothing to do with I wrote 2 emails asking where to return the product and mineni does not tell me where
Ion Gheorghe M.
purchased on 02/07/2023
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Answer from Jardin Affaires
Hello, We've replied to you and told you that returns can be made to this address. Jardin Affaires 2 rue du moulin des arts 78550 Houdan Kind regards
1
/5
★☆☆☆☆
A part of the parcel is missing. parcel redone by the carrier. 1 week waiting for a reply from after-sales service.
Jerome V.
purchased on 22/06/2023
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