9.3/10
★★★★★
based on 2023 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Les he escrito para intentar devolver el producto ya que no es el que necesitaba y no me han contestado

User icon
Alejandro R.
purchased on 23/01/2025
Translated review
1 /5
★☆☆☆☆

After ordering a metal protective cover, the part I received was damaged (chipped, blistered and scratched paint, and a bent mounting bracket). I therefore turned to the after-sales service, which was conspicuous by its silence: in 4 weeks and after 4 reminders, only an evasive e-mail indicating that my ticket was "taken care of" (sic) I therefore consider that I've been swindled. It was my first purchase on JardinAffaires and of course my last... To be avoided...

User icon
Arnaud L.
purchased on 31/12/2024
Translated review
1 /5
★☆☆☆☆

The ordered gripper was delivered by Hermes in a UPS box. The pliers have signs of use and were loose in the box without protective packaging. The supposedly new product is used and I will not be ordering from J.A. again.

User icon
Franz-peter E.
purchased on 11/12/2024
Translated review
1 /5
★☆☆☆☆

Very disappointed and yet loyal customer the equipment does not work and despite several complaints I have no response on equipment purchased from jardin affaires.

User icon
Bernard C.
purchased on 13/11/2024
Translated review
1 /5
★☆☆☆☆

Unfortunately, I did not receive the item... despite 2 attempts to contact me, no response from the seller. Paypal dispute in progress to try to resolve this incident.

User icon
Christophe D.
purchased on 12/11/2024
Translated review
Answer from Jardin Affaires
Hello, Thank you for your feedback. You did not receive our first parcel which was returned to us. Upon receipt and after consultation with you, we reshipped your item and we note that you received it on December 12, 2024. Thank you and see you soon on Jardin Affaires.
1 /5
★☆☆☆☆

I commented on a chainsaw chain pack. I only received one chain. I reported the problem to the seller by e-mail. To date I have no answer. If the company doesn't reply, I'll take legal action with dgccrf.

User icon
Alain S.
purchased on 18/10/2024
Translated review
Answer from Jardin Affaires
Hello Alain, thank you for taking the time to share your experience with our Jardin Affaires website. We would like to apologize for the confusion regarding your chainsaw chain pack. We assure you that this is not a common practice and we will work to prevent this from happening again in the future. Your satisfaction is our priority, and we hope to be able to resolve this issue with you by e-mail as soon as possible. If you need any further assistance, please do not hesitate to contact us. We are always here to help. Sincerely, the Jardin Affaires team.
1 /5
★☆☆☆☆

No contact for material reimbursement

User icon
Philippe V.
purchased on 14/09/2024
Translated review
1 /5
★☆☆☆☆

Big problem with this site, I order after 10 days still no news (I ask to cancel my order and go pick up my product at the store). I can't stay without a tractor for months ... I contact them to warn them and they send me the product despite my request ... I made 5 mails without answer of their by with a litigation paypal to be refunded After 10 of expenses of return and that paypal refunds me the product not the facts of return (10 euros of lost) for an article - of 90 euros In short sav, customer service to flee Nobody answers your mall thank you has Paypal

User icon
Amari D.
purchased on 06/07/2024
Translated review
1 /5
★☆☆☆☆

The product delivered to me does not correspond at all to the product I ordered.

User icon
Fabrice R.
purchased on 14/07/2024
Translated review
1 /5
★☆☆☆☆

A week and a half and still nothing received, deplorable delivery service!

User icon
Fabre Y.
purchased on 01/07/2024
Translated review
Answer from Jardin Affaires
Hello, following your request we had made a request to the carrier. Your package will be refunded. In the interests of clarity with our future customers, could you please change your rating as 1/5 does not reflect the work we do for our customers. We do everything we can to provide the best service, but sometimes the delivery people fail us. What's more, we're a small company and small reviews like yours penalize us and our jobs. Thank you for your understanding.
1 /5
★☆☆☆☆

I received a piece of equipment that does not work. Irreparable fault, and for 1 month I have received no reply and no solution...lamentable.

User icon
Christian H.
purchased on 31/05/2024
Translated review
Answer from Jardin Affaires
Hello, We are sorry that there was a problem with this product and that we had delays in this period of high demand. We had exchanges in June and our last message was last Monday, explaining the possible solutions and asking for your confirmation. We will renew our request by email and we invite you to reply to our email so that we can resolve the situation. Sincerely, The After-Sales Service Team
1 /5
★☆☆☆☆

Product does not conform and to date there has been no response to my request.

User icon
Christophe D.
purchased on 18/06/2024
Translated review
Answer from Jardin Affaires
Hello, We sent you a message on July 15, confirming your refund and offering support from the specialist team, we are still waiting for your response if necessary. Sincerely, The SUMEC after-sales service team
1 /5
★☆☆☆☆

Wrong part number received No return from service

User icon
Philippe C.
purchased on 19/06/2024
Translated review
Answer from Jardin Affaires
Hello, We're sorry if there was a logistical error. As you know, we have refunded your order and sent you a confirmation. Please do not hesitate to contact us should you require any further advice or wish to place another order. Sincerely, The after-sales team
1 /5
★☆☆☆☆

NO FOLLOW-UP FOR SOAP

User icon
Gérard D.
purchased on 20/06/2024
Translated review
Answer from Jardin Affaires
Hello, We confirm that you have had an after-sales service as we have sent you an item under warranty. Sincerely, The SUMEC after-sales service team
1 /5
★☆☆☆☆

Machine broke down after 30 seconds. Return or exchange impossible because I used the machine !!! So guarantee or your money back if you don't use it !!!!!!

User icon
Lionel C.
purchased on 15/06/2024
Translated review
Answer from Jardin Affaires
Hello, we are sincerely sorry but the review does not correspond to a review of our brand. Moreover, in your exchange, you ask for a satisfied or refunded, it is not our policy. This is not our policy. However, we have suggested that you fill in a form to have your request processed. Please follow the procedure. Sincerely
1 /5
★☆☆☆☆

Order placed then cancelled by your services without comments I do not understand it was in stock and payment accepted I await response

User icon
Jacques C.
purchased on 04/06/2024
Translated review
Answer from Jardin Affaires
Hello, we are very sorry but we are out of stock at the moment. This is why you have been refunded. Sincerely
1 /5
★☆☆☆☆

After-sales service without reaction...

User icon
Martial R.
purchased on 29/05/2024
Translated review
Answer from Jardin Affaires
Hello, looking at your file, I see that you received a part under warranty following your request. The after-sales service was very busy in June, but a solution has been found. Sincerely, The SUMEC after-sales team
1 /5
★☆☆☆☆

I have not received my order!

User icon
Michel C.
purchased on 20/05/2024
Translated review
1 /5
★☆☆☆☆

Pessima, l'oggetto non serve per quello per cui e pubblicizzato, da tre giorni cerco di contattarli per restituirlo ed avere il rimborso ma fanno finta di niente.

User icon
Pierluigi M.
purchased on 20/05/2024
Translated review
1 /5
★☆☆☆☆

Hello, the item in question is damaged after 4 uses, so I should return it to the manufacturer, but the shipping costs are my responsibility! what can I do?

User icon
Pierre M.
purchased on 01/12/2023
Translated review
1 /5
★☆☆☆☆

The product purchased was not the product received. I asked for a commercial discount to buy the right product again, I received an invalid code... it's not an optimal experience.

User icon
Mr L.
purchased on 13/04/2024
Translated review
1 /5
★☆☆☆☆

Parts ordered do not match

User icon
Seurat L.
purchased on 04/05/2024
Translated review
1 /5
★☆☆☆☆

I receive an SMS with the code to collect my parcel on Tuesday 30 April 12:36. I picked it up on Thursday May 2, 9:40am. The shopkeeper tells me that the parcel went back to the manufacturer this morning.

User icon
Cyril G.
purchased on 23/04/2024
Translated review
1 /5
★☆☆☆☆

I did not receive the blade but a small plastic part ???? Since then, despite two emails, no response from the seller. Fortunately I paid with paypal and will get a refund.

User icon
Leger F.
purchased on 20/04/2024
Translated review
1 /5
★☆☆☆☆

Article not received, no response to my complaint...

User icon
Olivier B.
purchased on 07/04/2024
Translated review
1 /5
★☆☆☆☆

I can't answer you, I'm still waiting for my order which was supposed to be delivered on April 17th, I'm very disappointed.

User icon
Serge G.
purchased on 13/04/2024
Translated review
1 /5
★☆☆☆☆

An item ordered on 11/04 for delivery on 12/04, we are now on 22/04 and the order has still not been delivered despite almost daily emails from the carrier!

User icon
Jacques L.
purchased on 11/04/2024
Translated review
1 /5
★☆☆☆☆

I have not received my parcel. Where is it? L2 pieces automobiles has not received it.

User icon
Gerard S.
purchased on 03/04/2024
Translated review
1 /5
★☆☆☆☆

I have not received the item yet! I have had an email saying it was delivered! But there was no parcel delivered toy property

User icon
Craig C.
purchased on 10/04/2024
Translated review
1 /5
★☆☆☆☆

3 months to get a part but I received it anyway, a bit sad to have to call several times to get news, not even a commercial gesture for the inconvenience, I think I'll have to trust this site for another order.

User icon
Erwan L.
purchased on 16/01/2024
Translated review
1 /5
★☆☆☆☆

Product not received

User icon
Alain T.
purchased on 22/03/2024
Translated review
1 /5
★☆☆☆☆

No phone number, no contacts Always answer a machine All the contact information I gave does not seem to include address and phone number. I am asked if I will go if I am happy with my product, it would be very interesting that I receive it because I still have not received For now I have my zero as a star thank you

User icon
Jean-jacques G.
purchased on 05/03/2024
Translated review
Answer from Jardin Affaires
Hello, We'd like to clarify a few points you mentioned in your review. Firstly, regarding the absence of a telephone number on our site, we would like to point out that although we do not display our telephone number directly, we offer other means of contact such as the online contact form and live chat to meet your needs. In addition, we'd like to point out that there was telephone contact between you and our teams. We took the time to explain to you the reasons for the delay in your parcel, which are in no way linked to an error in your contact details as you say. You were dealing with members of our customer service team, not with automated responses or machines. Regarding your statement that your package was not delivered, we have checked our records and found that the package was indeed delivered with your signature as proof. We appreciate your feedback and want to assure you that we are here to answer any questions or concerns you may have. Please do not hesitate to contact us directly should you require any further information. Sincerely, The Customer Service Team
1 /5
★☆☆☆☆

Normally delivered in 3 days, it's been 8 days and still nothing.

User icon
Jerome D.
purchased on 07/03/2024
Translated review
1 /5
★☆☆☆☆

Dos semanas para recibir un pedido por el que pagas para recibirlo en 4 días máximo. Escribes a la empresa y nadie contesta. Además al bidón le falta el pasador del cierre pese a pagarlo como nuevo. El doble de caro que Amazon pero lo compré porque decían que llegaba antes ( no fue cierto ). No repetiría salvo si fuera gratis.

User icon
Monica P.
purchased on 26/12/2023
Translated review
1 /5
★☆☆☆☆

The company pays no attention to the information it receives, and delivers the goods several months late.

User icon
Patrick C.
purchased on 05/07/2023
Translated review
1 /5
★☆☆☆☆

2 messen voor grasmachine besteld en betaald. maar 1 geleverd! meteen mail gestuurd en een week later nog steeds geen antwoord!!! service 0

User icon
Mattias D.
purchased on 14/09/2023
Translated review
Answer from Jardin Affaires
Hello, Thank you for modifying your comment as we have sent you your blade and replied to it. Sincerely
1 /5
★☆☆☆☆

Battery only works for 10 minutes, problem of having to wait for a new one

User icon
Claude S.
purchased on 02/09/2023
Translated review
1 /5
★☆☆☆☆

Mower arrived with a battery problem, impossible to start the mower, battery charging problem.

User icon
Nicolas H.
purchased on 13/08/2023
Translated review
Answer from Jardin Affaires
Hello, have you contacted our after-sales service?
1 /5
★☆☆☆☆

Bitte nichts kaufen nur Betrug keine Kommentation wegen falschem Teil kein Geld zurück brauche Returnzettel sonst muss ich auch noch die Rücksendung bezahlen einfach nur Betrug

User icon
Bernd T.
purchased on 14/08/2023
Translated review
Answer from Jardin Affaires
Hello, your comment is completely wrong. I am offering you a refund if the item sent is not returned. This second notation is really unjustified. Do you accept a refund? Sincerely
1 /5
★☆☆☆☆

On Monday July 3, I called twice to ask them to pay attention to my order (2 trapezoidal belts of 1519 for a gyroscope Del Morina 120 cm) and after receiving the package, waiting 5 days, I received the size 1750, which I have nothing to do with I wrote 2 emails asking where to return the product and mineni does not tell me where

User icon
Ion Gheorghe M.
purchased on 02/07/2023
Translated review
Answer from Jardin Affaires
Hello, We've replied to you and told you that returns can be made to this address. Jardin Affaires 2 rue du moulin des arts 78550 Houdan Kind regards