Reviews Jardin Affaires

Delivery time far too long, and delivery poorly done, late...

Online chat contact with no answers, we felt left out.

After 8 still no order delivered. The only response from the store, several times in a row "the carrier will contact you" When??

No problem with the blade screws, the product complies. However, I bought 3 products from you and I'm paying 3 times the shipping costs! (At €5 per bolt, that's a bit much!) Couldn't you do a grouped calculation?

I am extremely happy with the quality of the material supplied. However, the after-sales service is unacceptable. At the time of my purchase, many tools were out of stock, but this did not appear anywhere on the site... So when I ordered, three days later there was no return on my order. I sent an e-mail for more information. That's when I found out about the lack of certain tools. I asked if the rest would arrive soon, and was told that they were waiting until they had the whole order before sending it. Without much precision as to a date. If I'd known that, I wouldn't have ordered all the tools, given to me by my family for my birthday, and I would have taken the rest elsewhere. But there it was, impossible to change the order... After several threats to ask for a refund, with my right of withdrawal. It took me 10 days after the purchase to get good news and finally my parcel 2 days later. We need to review the communication of the site and the service.

Well

Product conforms. On the other hand, problems with the delivery: Deadlines were not met, the package was opened and resealed, the original self-adhesive stickers were cut off and replaced by transparent ones. I can provide you with the packaging.

Lack of communication and information

Ras not yet tested

I have not yet received my parcel

No reply to my 3 e-mails, you've accustomed me to better, and the hood is just the right one.

Everything is perfect except delivery expected in three to four days but received after 10 days.

Bonjour achat de une tendeuse robot effectué le 14 juin aujourd'hui 22 toujours pas de tendeuse en livraison

These 2 stars to say that the delivery by TNT was not made on Tuesday or Wednesday as stipulated in the tracking file, but only on Friday at 4pm, which forced us to stay 3 days at home waiting for the package.

Order placed on March 21. Mail delaying delivery by 6 days on March 27. Received on April 22 after two reminders.

The product was partially compliant as the wheels and the bolts for the self-supporting mower deck were missing, a complaint was made and I'm still waiting for a reply? the delivery was compliant with what was advertised by the seller, I'll change my rating once the problem has been resolved.

Ainda não recebi a minha encomenda, apesar de me ser enviado o número de rastreio da FEFEX, com previsão de entrega a 08/03/2023. Comuniquei com a transportadora que me informou que nunca lhe foi entregue a encomenda. Tudo muito mau. Enviei vários e-mails para JARDÍN AFFAIRES, não responderam. Ainda não sei qual a previsão de entrega. Tudo muito mau e pouco profissionalismo com o cliente.

Purchase of an OREGON CS1500-45 chainsaw. Order and shipment impeccable. But no bottle of chain oil without the package despite the fact that it is listed on the manufacturer's flyer inserted in the package and which specifies that it is part of the package. Complaint. Intellectually dishonest response. In this case, the advertisement should make this clear.

The product delivered does not correspond to the one ordered. After call and explanation, return slip received within the day. Delivery of the product ordered within a very short time.

Received very quickly. Unfortunately, the head was broken before packing as the broken parts were not in the packaging. Very good contact with the seller. I'm waiting for the parts in question.

Fast delivery. It's a pity that the packaging is of poor quality, the products arrived damaged, taped together and wrapped in plastic film.

Slow delivery, contrary to what the site advertises, and what's more, an impatient deliveryman: I missed it by just 1 minute. It was bad enough that I didn't receive my order on time, even though I needed it for the weekend, but I finally got it on Tuesday! What's more, the parcel arrived with a bang on one corner...and the instruction booklet inside was damaged, the cover torn...In short, the machine works, but there's room for improvement in all the accompanying services...

After I realized that instead of my last name appeared part of my address I contacted the site by phone and email very good contact, I was told that the necessary was made to the delivery service and the correction was taken into account, but the delivery service was to deliver me at home, but he delivered my package directly to a point relay, I paid for a service not rendered! I paid for a service that wasn't provided! Ban delivery service !!!!

Products in conformity with the request but obtained after telephonic reminders (2 times). The customer follow-up is very average.