Customer reviews of Jiminis

Good morning Nicola,

Thank you for your loyalty and for your review. We are sorry to hear that you were not satisfied with our delivery service, but we are reassured by the fact that you appreciated our products.

You chose delivery with Chronopost to receive the package more quickly, but this courier did not meet the expected times. We are sincerely sorry that the courier did not respect the agreed delivery times, even though this type of problem is beyond our control.

I invite you to contact us so that we can offer you compensation on your next order.

Thank you for your understanding and we wish you a good day.

Best regards.

The Jimini's team

Hello Sigolène,

Thank you for sharing your experience with us. We are sorry to learn that the granola did not meet your expectations and we appreciate your feedback which helps us improve.

We would be happy to discuss this further with you to understand your feelings and find a solution.

Best regards,
The Jiminis.com team

Hello Guillaume,

Thank you for taking the time to share your review. We are sorry to hear that our products did not meet your expectations in terms of taste, and saying they have "no taste" might be a bit exaggerated. Regarding the prices, they are clearly indicated on our site, so there are no unpleasant surprises. We do our best to offer our products at a price that remains accessible despite all the challenges we have faced since the creation of Jimini's in 2012.
Have a great day.

Best regards,
The Jiminis team

Hello Maxime,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Please feel free to contact our quality service if you believe that the product(s) received did not have a normal taste.

Have a great day and see you soon.
Best regards,
The Jiminis team

Hello Frédéric,

Thank you for taking the time to leave us a review. Your order indeed faced two unexpected and involuntary issues, and we apologize for the inconvenience caused. We have processed a full refund for the unreceived products and assure you that this type of error is rare enough to be an exception on our site.

We wish you a good day.
Best regards.
The Jimini's team

Hello,

Thank you for taking the time to leave a review of our products. We are surprised by your review and your claims regarding the sale of edible insects in Paris. There are many stores that sell our products (Nature & Découvertes, La Grande Epicerie de Paris, some Fnac outlets, gourmet shops, etc.). It is possible that you did not appreciate our products; personal tastes are not debatable. However, to say that the taste is hardly bearable seems extreme to us. Fortunately for us, our other customers seem quite satisfied with our products, with over 90% satisfaction rate.
If you purchase a product whose taste seems abnormal to you, do not hesitate to contact the quality service that may be able to help you :)

Best regards,
The Jimini's team

Hello Boris,

Thank you for taking the time to share your opinion. We understand that the quality-price ratio is an important aspect for our customers. Please know that we strive to offer high-quality products and carefully selected ingredients. Your feedback is valuable and will help us continue to improve our offer.

Best regards,
The Jimini's team

Hello Mireille, we take your feedback into account and we are sorry that our price does not suit you. However, we strive to offer quality products at a fair price. We hope you will continue to discover our range of healthy and environmentally friendly products. Thank you for your feedback. The Jiminis team.

Hello Sandra, We are sorry that you were disappointed with our products. We take the quality of our products to heart and are constantly looking for improvements to satisfy our customers. I hope you will give us another chance in the future. Have a nice day. The Jimini's team

Hello Celine, I am sorry that you did not like the crickets. We take your feedback into account and will continue to work on improving our products to best satisfy your taste buds. We hope to change your mind in the future! We are happy that you enjoyed our mealworms as well as our cricket powder crackers. Thank you for your feedback and have a good day. The Jimini's team.

Hello Jean, we are sorry that you did not receive your delivery on time despite your payment for a 24-hour delivery. We understand your dissatisfaction; however, as indicated by Chronopost and our services, your package was delayed due to force majeure. We are in no way responsible. We sincerely apologize for this inconvenience; our team is working hard to improve our delivery service. Thank you for your understanding. The Jimini's team

Hello Harmony, thank you for your review. We are sorry that our products did not meet your taste preferences. We are constantly working on improving our products and we hope you will give us a second chance in the future. Please feel free to contact us if you have suggestions to improve our product range. Best regards, The Jiminis team.

Hello Nicolas,

We are sorry that your order was delivered to the wrong locker. We sincerely apologize, even though we have no means to influence the delivery conditions of your package once it has been entrusted to the carrier you selected.

We wish you a good day and a nice summer.

Best regards.

The Jimini's team

Hello Lou, We are sorry that Chronopost did not meet its delivery deadlines. Once the package is in the hands of the carrier, unfortunately, we cannot do anything to force them to respect their deadlines. I noticed that your package has not yet been picked up at its relay point. We will be able to refund you as soon as we receive the package back at our workshop. Have a great day and see you soon. The Jimini's team

Hello Jimmy, You can contact our customer service at the following address: https://www.jiminis.com/nous-contacter/ We can thus resolve this issue which must be due to an error in preparing your order. Have a great day. The Jimini's team

Hello, You contacted customer service after receiving 3 products out of the 5 ordered. The customer service acknowledged the possibility of an error and asked you for additional information which you provided, then, finding the time long you followed up with us yesterday, then you called us scammers this morning. We are a small team and it sometimes takes a bit of time to satisfy everyone, which is why your comment seems inappropriate and defamatory to us. Scamming is not part of our business practices, otherwise our company would have ceased to exist a long time ago. Best wishes. The Jimini's team

Hello Peggy, Thank you for your review and feedback. Our prices are displayed on our website, per unit (per box) and per kilo, so you have all the information at your disposal and are free to place an order or not :) We would be delighted to market our insects at the price you indicate, however, you will have to wait a few more years for the price of the insects themselves and production costs to drop drastically. We hope to achieve this one day. See you soon and have a nice day. The Jimini's team

Hello, Thank you for this review which shows that we refunded your order and fully took care of the loss of a package. You mention a company that sells products that have not been authorized for marketing. We wish you again a happy new year :) The Jimini's team

Hello, Thank you for taking the time to leave us a review. Each product has photos with a scale so that our customers can realize the size of the boxes. The net weight is also indicated, there are no surprises. Have a great day. The Jimini's team

Hello Laetitia, I am sorry that you were not satisfied with your experience with Jimini's, unfortunately, we cannot control the shipping conditions of the packages we send. Please feel free to contact us through our customer service (click on 'contact us' at the bottom of our website). Have a great day. The Jimini's team

Hello Karine, We are sorry that you were not satisfied with your order. You recently contacted us about a missing product in a box of bars, a subject that, although important, is not considered a priority. You did not mention any problem with worms in your bars, otherwise your ticket would have been handled by the quality team. Since this is not an urgent issue, the ticket was only processed today. We have taken your request into account and are waiting for your feedback regarding this quality issue (and order error). Have a great day. The Jimini's team

Hello, Thank you for your order and for your trust. After checking the tracking of your package, it appears that the delivery time was indeed respected (time indicated at the time of order: 2 to 5 working days): - Order on Sunday, October 29 - Shipment on Monday, October 30 - Delivery at the relay point on the 2nd (the 1st being a holiday) Therefore, we have a delivery in 2 working days, which corresponds to the indicated time. We invite you to modify your review. Have a great day. The Jimini's team

Hello Jessie, As indicated by email exchanges, we will not refund the shipping costs related to your choice to use Chronopost to have your package delivered in 24 hours. All carrier rates are clearly indicated when choosing the carrier, there are no surprises or hidden fees. You chose this carrier and validated this order with all the corresponding amounts knowingly and you contact us after accepting the package, to demand a refund of the shipping costs... By professionalism and consideration, you mean that we unjustifiably refund an error you made, after calling us thieves by email. We do not operate like that and prefer to assume a negative review. Best regards. The Jimini's team

Hello Nathalie, We apologize for this incident. We had several package mix-ups during the period you placed your order. Could you please write to us at [email protected] to resolve the issue? Thank you and have a pleasant day. The Jimini's team

Hello Frédéric or Kévin, we are a bit lost... Thank you for taking the time to share our lack of seriousness. However, we did ship a first package, which arrived on time, to the recipient you chose (even if it was a mistake, we understood it well), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its pickup point for 14 days. We will therefore be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be reproached to us, of course, and we sincerely apologize for that; we are

(Copy-paste of your second review) Hello Frédéric or Kévin, we're a bit confused... Thank you for taking the time to inform us of our lack of seriousness. However, we did send a first package, which arrived on time, to the recipient you chose (even though it was a mistake, we understood), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its relay point for 14 days. We will be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be blamed on us, of course, and we apologize for that, we are "slightly" overwhelmed during this end-of-year period. To say that our site is not serious, when you received 2 orders on time, and your recipient error has not, for now, resulted in any penalty or refusal on our part to refund the merchandise... we think you're being a bit harsh... Nevertheless, we hope you enjoyed our products and that the good thousand positive reviews on our site will convince you that we are somewhat serious after all ;) The Jimini's customer service

Hello, Thank you for your order and for your trust. I couldn't find any emails sent to our customer service, however, I was able to trace the route of your package. It could not be delivered to your home and was therefore delivered to a pickup point. Since it was not picked up, it was returned to us after 15 days. We kindly ask you to contact our customer service at [email protected] Have a great day. The Jimini's team

Hello, The complete list of ingredients and allergens is available on each product page of our site, as well as on the packaging of each Jimini's product, in accordance with current regulations. Your statement is therefore false, it takes 2 minutes for anyone to verify this on our website. The disappointing and 'inappropriate' responses from our customer service simply consisted of not complying with your persistent requests for reimbursement of your order and for the return of consumed products, following your false statements and the transmission of a document that appeared very dubious. In any case, we have general sales conditions and we adhere to them. Best wishes. The Jimini's team

Hello, We are sorry that you did not appreciate your experience with our customer service. Your threatening and discourteous behavior (threatening legal action against our company when we haven't even had time to respond to you) led us to remind you of the rules of civility, which may be useful for your future exchanges with other e-commerce merchants. The customer is king if they remain polite. Best wishes. The Jimini's team

Hello, Customer service has been waiting since April 5th for you to send them the requested items in order to resolve your issue ;) The photo you sent does not correspond to our request and does not allow us to identify a potential problem, please send the requested information. Have a great day and see you soon! The Jimini's team

Hello Camille, We understand your disappointment due to the preparation error of your order. The problem has been resolved and we will strive to respond more quickly next time ;) Have a nice day and see you soon! The Jimini's team

Hello Amandine, We had bad luck with this order, we agree. The first order was lost by the carrier, you received a full refund, which is normal. The fact that there was a preparation error in your second order is unfortunate and we only learn about it through this review; we could have solved this problem with customer service, which I invite you to contact. While waiting for your response, we wish you a nice day! The Jimini's team

Hello Matheo, We are sorry that you did not appreciate our products. You reported this in the product reviews, this section is intended for rating the services of the website (delivery, clarity of the site, quality of service in general...). We will therefore request a re-rating :) Have a great day. Clément from Jimini's

Hello Dominique, We are sorry that you were not satisfied with the quality of service of the chosen carrier (Mondial Relay). Unfortunately, we cannot guarantee the delivery times of this carrier once the package has been entrusted to them. The same goes for the delivery location: if the chosen relay point is closed, it is possible that Mondial Relay chose another relay point to deliver to you. We are neither notified nor responsible for this choice. We thank you for your understanding and invite you to contact our customer service at [email protected] Have a great day. Regards from Jimini's

Hello Kévin, thank you for your order and for your review. We are sorry that you were disappointed with our products; however, the quantities and prices per kilo are specified on each product sheet. We have also added photos to provide a scale for the boxes of insects. Finally, we cannot fill the bags more due to technical reasons as the insects would be crushed when sealing the bags. Have a great day! Clément from Jimini's

Hello Fabien, we understand your disappointment, it is completely justified. Fortunately, we sent a third package to your attention yesterday and hope it will pass the dreaded Swiss customs without issues this time! We even added a little something in the package ;) Keep us updated! See you soon! Clément from Jimini's

Hello Michaël, First of all, thank you for your order and your trust! It seems that there was an error during the preparation of your package and that you did not receive the right products. We have not received any email or call from you to report this problem, so I invite you to contact us via our contact form: https://www.jiminis.com/nous-contacter/! See you soon and have a great day! Clément from Jimini's

Hello Séverine, We are sorry that you did not receive your package on time. Please note that the address provided to the carrier was filled in by yourself. We do not manually intervene on the data provided by our customers, except at their request to correct an error, for example. I wish you a nice day, Clément from the Jimini's team

Hello Adeline, I am sorry that our insects did not please you. As for the prices of our products, we stand by them: it is the price of European insects seasoned and prepared in France with care by a small company of about ten employees :) Have a nice day! Clément from Jimini's