Customer reviews of Jiminis

Hello Bastien, Thank you for your review. I just took a look at your Colissimo tracking where it is indicated that the postman could not deliver your package to you. The procedure followed when a package cannot be handed to you in person or directly into your mailbox is to send it to a pickup point. Your package was therefore deposited at the Post Office where you had to go. We are in no way responsible for the problem you encountered. Indeed, we shipped your package on time and the postman attempted to deliver it (according to the information we have), which is why we regret that you seem to hold us responsible for this bad experience with our good old national post. We nevertheless hope that you enjoyed our products and wish you happy end of year celebrations! Clément from Jimini's

Hello Rémi, We are sorry that an error in order preparation was made. We have not received any emails from you informing us of the problem encountered, so we will contact you to send you the missing bars :) Have a nice day, Clément from Jimini's

Hello, Your order was placed on Sunday evening at 9 PM and shipped on Monday at 2 PM, less than 24 hours after its receipt. For reasons beyond our control, Mondial Relay could not ensure the delivery of the package within the normal timeframe of 2 to 4 working days. We are therefore sorry that you could not receive your package on time, despite all our efforts to ship your package on time. You can contact our customer service so that we can resend your order to another address. Have a great day, Clément from Jimini's

Hello Romain,
We are sorry that you were not satisfied with your experience. We encountered some stock management difficulties due to the confinement/deconfinement period, which is why your products were not shipped within the usual timeframes.
We apologize for the inconvenience caused and wish you happy end-of-year celebrations.
The Jimini's team

Hello Madam, First of all, please know that we regret that you were not satisfied with your experience at JIMINI'S. We do not make a margin on shipping costs and even take on part of their cost (preparing and sending packages does indeed have a cost, even if some e-commerce merchants make us forget it), which is why we consider our shipping costs to be fair, from 4.90 to 10.90 depending on the carrier choice. You wished to use the Chronopost service for a 24-hour delivery, for an order of 14.92 and a shipping cost of 10.90. You therefore paid less in shipping costs than in shipping fees. Finally, Chronopost did not respect its delivery deadline for an unknown reason; on our part, we shipped your order on time. If you had contacted us, we could have found a solution. We wish you an excellent day, Best regards, The Jimini's team.

Hello,
We are sorry that our products did not satisfy you.
However, your review states a delivery in 15 days while you placed your order on Sunday 31/05/2020 and your review is dated 09/06/2020. It is therefore technically not possible for the delivery to have taken 15 days.
Moreover, you seem to have been dissatisfied with the price of delivery which we cover a large part of the costs and which becomes free from 30€ of purchases. You could have taken advantage of this by adding 1.60€ to your cart.
Finally, the filling of our products strictly corresponds to the weight indicated on the product sheets and is intended to protect them during transport and potential crushing.
We wish you nonetheless an excellent week :)
The JIMINI'S team

Hello Nina,
We are sorry that you were not satisfied with the size of our insects, nor with that of our boxes. We will consider creating a family size ;) A small precision that is important: you have all the information on our site regarding the weight of each box, as well as the size of the insects contained inside.
Have a good day and greetings to our Belgian friends!
The JIMINI'S team

Hello Sir,
Your order was placed during full lockdown in a particularly specific and abnormal context. Unfortunately, during this period, postal services were heavily disrupted and delivery times were not respected. We were unable to deliver to you normally, which is why you were refunded.
We are sorry for this bad experience and we ask you to please excuse us.
Best wishes.
The JIMINI'S team

Hello,
Thank you for this constructive feedback. You ordered a pack containing 5 different products, which one or which of these products did you dislike and for what reason(s)? We place great importance on our customers' feedback.
Have a great day,
Best regards,
Clément

Hello,
Thank you for this feedback, however, we have not received any complaint from you, we could have found a solution. Moreover, in case of receiving a damaged package, our customers are invited to refuse delivery or to make reservations so that we can act with the postal service.
Finally, it is unfortunately impossible for us, for cost reasons, to use thicker boxes. JIMINI'S covers a large part of the shipping costs in addition to the postal fees partially covered.
We are sorry for this bad experience and hope that these explanations will convince you to come back to us!
The Jimini's team

Hello,
We are sorry that you were not satisfied with our shipping service. However, it is important to point out that we have fulfilled our contractual obligations: you placed your order on 13/01/2020 at 5:29 PM, and it is stated in our delivery conditions and when choosing the carrier, that orders placed before 12:00 PM are shipped the same day and those placed after are shipped the next day. Your package was therefore shipped on the 14th and delivered on 15/01/2020 as evidenced by your Chronopost tracking.
Furthermore, you did not attempt to contact us, we could have found a solution to your problem or informed you that the desired delivery time (less than 24h) was not offered on our site.
We wish you an excellent day hoping that this information will convince you of our good faith.
The JIMINI'S team

Good evening Xavier,
I have received your email and I apologize for this slow response time on our part. I saw that you just left us a bad review on Verified Reviews and I willingly acknowledge my faults for not getting back to you sooner.
The explanation is nothing extraordinary, I simply wanted to wait to have a response from our logistics provider in order to get back to you with information, but they are slow to process my request. I should have responded to you to make you wait, so you were completely right to remind me of this!
In any case, know that a product will be shipped to you or that you will be refunded for the product in question, the important thing being to identify the problem that caused the non-receipt of your product and to prevent it from happening again.
Clément

Hello Peggy,
Thank you for your feedback. The prices and net weights are clearly indicated on our website. We are working hard to lower these prices which are also synonymous with quality and traceability. Keep an eye out, as very soon you will be pleasantly surprised!
See you soon!
Clément

Hello,
Your order was received on Saturday at 4:57 PM (non-working day), then shipped on Monday morning, so we have met our commitments. For reasons we do not know, the package was not delivered to you, neither Wednesday nor Thursday. Since you did not try to contact us at that time, we could not act to offer you the best solution.
I wish you a pleasant day,
Best regards.
Clément

Hello,
Thank you for your feedback.
We faced a stock shortage of several references, due to a logistical problem that occurred just before the summer holiday period, hence the lack of immediate response from us. The situation has been restored, each affected customer is currently being contacted with the proposal of a solution (refund or maintaining the order).
This situation remains exceptional, we sincerely apologize.
The JIMINI'S team

Hello Albert,
Thank you for taking the time to share this issue with us. We do not ship expired products or products with a short date (less than 3 months) from our website. This is therefore a logistical error that we will find the source of.
I invite you to contact us via our contact form to send us a photo of the lot numbers of the received products so that we can proceed with an exchange as soon as possible.
While waiting to receive your email, I wish you an excellent day.
Best regards.
Clément

Hello Mickaël, We are sorry that you were disappointed with the JIMINI'S experience. It can happen that some of our products are out of stock, in which case we do everything to find a solution so that our customers receive their package as soon as possible. We will pass on the information. Clément.

Hello Arthur, We are sorry that our products did not please you, you may not be made for insects ;) We will however strive to continue improving our products by taking your comments into consideration. Thank you and have a nice day. The Jimini's team

Hello Loïc,
Thank you very much for your feedback,
I am sorry for this experience. This situation is totally exceptional and unique for us. We have never had this type of feedback. So you confirm that our products are entirely responsible for your stomach pains?
Could you please indicate the reference of the box of insects that could have caused such discomfort? Our quality manager has also been informed of your feedback.
Florian from Jimini's

Hello Arthur,
As discussed, your order did arrive on the day. Slight delay from Colissimo services independent of our responsibility. However, you are hard on us for the rating knowing that we did our best to reassure you ;)

Hello Virginie, All our apologies for this product whose optimal use date was exceeded by a few days and unfortunately ended up in your order. This situation, although unique for us, is unacceptable for you and I understand your disappointment! I have directly ordered a new product to be sent. PS: To reassure you, our products being dehydrated, the expiration date is a DLUO and not a DLC. There is thus no risk in consuming your box of Molitor with Sesame & Cumin.