Customer reviews of Jiminis

Hello Guillaume,

Thank you for taking the time to share your review. We are sorry to hear that our products did not meet your expectations in terms of taste, and saying they have "no taste" might be a bit exaggerated. Regarding the prices, they are clearly indicated on our site, so there are no unpleasant surprises. We do our best to offer our products at a price that remains accessible despite all the challenges we have faced since the creation of Jimini's in 2012.
Have a great day.

Best regards,
The Jiminis team

Hello Frédéric,

Thank you for taking the time to leave us a review. Your order indeed faced two unexpected and involuntary issues, and we apologize for the inconvenience caused. We have processed a full refund for the unreceived products and assure you that this type of error is rare enough to be an exception on our site.

We wish you a good day.
Best regards.
The Jimini's team

Hello Sandrine,

Thank you very much for your feedback and constructive remarks. We are delighted to learn that you appreciated the speed of shipping. We are sorry to hear that the flavors of our products did not meet your expectations. We take your comments regarding the description of flavors into account and will work to improve our communication on this subject. Your experience helps us to improve. Please feel free to contact us if you have any other suggestions.

Best regards,
The Jiminis team

Hello Estelle,

Thank you for taking the time to share your opinion on our crickets. We are sorry to learn that your experience did not meet your expectations. Your feedback regarding the texture and the presence of debris is valuable to us, and we will examine it closely to improve the quality of our products.

Please feel free to contact us directly if you wish to discuss further.

Best regards,
The Jimini's team

Hello Hélène,

Thank you for taking the time to share your feedback. We are sorry to hear that you received an expired product and that our response was not received quickly enough, we have since exchanged and refunded the product sent by mistake.

Have a nice day and see you soon.

Best regards.

The Jiminis team

Hello Gael,

Thank you for taking the time to share your review on our site. We take your comments regarding the price of our products into account, which remains one of the lowest in the market. Our goal is to offer you quality products, and your feedback is valuable to help us improve. Of course, the quantity is indicated on each product sheet, in compliance with current regulations. We wish you a good day.

Best regards,
The Jimini's team

Hello,

Thank you for taking the time to leave a review of our products. We are surprised by your review and your claims regarding the sale of edible insects in Paris. There are many stores that sell our products (Nature & Découvertes, La Grande Epicerie de Paris, some Fnac outlets, gourmet shops, etc.). It is possible that you did not appreciate our products; personal tastes are not debatable. However, to say that the taste is hardly bearable seems extreme to us. Fortunately for us, our other customers seem quite satisfied with our products, with over 90% satisfaction rate.
If you purchase a product whose taste seems abnormal to you, do not hesitate to contact the quality service that may be able to help you :)

Best regards,
The Jimini's team

Hello Laurence,

Thank you for taking the time to share your feedback on our site. We are sorry and surprised to learn that our crickets and mealworms were not crunchy enough and that you found our seasonings insufficient. All our insects are dehydrated by freeze-drying (which gives them optimal crunchiness), then seasoned and delicately dried again. We take note of your feedback and will ensure to continue improving.

Best regards,
The Jiminis team

Dear Daniel, we thank you for your feedback regarding our edible insects. We understand your feedback regarding the prices and we strive to offer quality products while ensuring a pleasant experience for our customers, all at the best price we can offer.
Have an excellent weekend.
The Jimini's team

Hello Logan, thank you for your feedback on your order of flour glasses. We are pleased to learn that they sparked conversations during your aperitif, but we are sorry that their texture did not meet your expectations. Your comments are valuable and will help us improve our products in the future.

Have a nice day.

The Jimini's team

Hello Jean, we are sorry that you did not receive your delivery on time despite your payment for a 24-hour delivery. We understand your dissatisfaction; however, as indicated by Chronopost and our services, your package was delayed due to force majeure. We are in no way responsible. We sincerely apologize for this inconvenience; our team is working hard to improve our delivery service. Thank you for your understanding. The Jimini's team

Hello Harmony, thank you for your review. We are sorry that our products did not meet your taste preferences. We are constantly working on improving our products and we hope you will give us a second chance in the future. Please feel free to contact us if you have suggestions to improve our product range. Best regards, The Jiminis team.

Hello Nicolas,

We are sorry that your order was delivered to the wrong locker. We sincerely apologize, even though we have no means to influence the delivery conditions of your package once it has been entrusted to the carrier you selected.

We wish you a good day and a nice summer.

Best regards.

The Jimini's team

Hello Maxime, thank you for your feedback. We are aware that our mealworms can sometimes be fragile and break. We will continue to offer a variety of products to satisfy all tastes. Thank you for your trust and your 3/5 rating. Enjoy your meal! The Jiminis team.

Hello Odette,

Thank you for your review, we hope the surprise was a good one ;)

Have a nice day and see you soon.

The Jimini's team

Hello Lou, We are sorry that Chronopost did not meet its delivery deadlines. Once the package is in the hands of the carrier, unfortunately, we cannot do anything to force them to respect their deadlines. I noticed that your package has not yet been picked up at its relay point. We will be able to refund you as soon as we receive the package back at our workshop. Have a great day and see you soon. The Jimini's team

Hello, We are sorry that all the products you wanted were not available. We do our best to offer our customers a wide range of products, however, sometimes our workshop struggles to keep up :) We thank you for your understanding and wish you a great day. The Jimini's team

Hello, Thank you for your review! You rated us 3 stars out of 5, is there something we could improve? See you soon and have a great day! The Jimini's team

Hello Anthony, Thank you for your order and for your trust. Our products are sold by weight and not by unit. I invite you to send us a photo of the products received so that we can investigate the issue. Have an excellent day and see you soon. The Jimini's team

Hello Sandra, Thank you for your review, however we have not received any complaint email from you. We are sorry that you did not receive the correct products, which can happen. In such situations, we refund the products not received or resend them, but for that, we need to be aware of the problem :) Thank you for writing to our customer service (www.jiminis.com, at the bottom of the page, link 'contact us'). Have a great day and see you soon. The Jimini's team

Hello Eric, Thank you for taking the time to leave us a review. You selected the Mondial Relay carrier and were therefore delivered to a pickup point. See you soon and have a great day! The Jimini's team

Hello Marc! Thank you for taking the time to leave us a review. A Colissimo delivery to a pickup point with signature costs about €5 including tax, to which the cost of packaging, preparation, potential returns, and lost packages, etc. is added. On a basket of €30 including tax, these fees represent more than 20% of the order amount. You will understand that we cannot offer home delivery which costs even more (about €8) for a basket of €30. Our delivery rates allow for home delivery with Colissimo at €4 including tax from €30 of purchases, €2 including tax from €40 of purchases. We are sorry that you were not satisfied. Have a great day. The Jimini's team

Hello Serge, We are sorry that you did not appreciate our products. However, we are still pleased that you appreciated the speed of our shipments and the design of our packaging. Have a great day. The Jimini's team

Hello, You contacted customer service after receiving 3 products out of the 5 ordered. The customer service acknowledged the possibility of an error and asked you for additional information which you provided, then, finding the time long you followed up with us yesterday, then you called us scammers this morning. We are a small team and it sometimes takes a bit of time to satisfy everyone, which is why your comment seems inappropriate and defamatory to us. Scamming is not part of our business practices, otherwise our company would have ceased to exist a long time ago. Best wishes. The Jimini's team

Hello Anthony! Thank you for taking the time to leave us a review. We take note of your feedback which helps us improve our products over time :) See you soon and have a nice day! The Jimini's team

Hello, Thank you for this review which shows that we refunded your order and fully took care of the loss of a package. You mention a company that sells products that have not been authorized for marketing. We wish you again a happy new year :) The Jimini's team

Hello Larent, Thank you for taking the time to write to us, we take note of your comments :) Have a great day and happy end of year celebrations! The Jimini's team

Hello Laetitia, I am sorry that you were not satisfied with your experience with Jimini's, unfortunately, we cannot control the shipping conditions of the packages we send. Please feel free to contact us through our customer service (click on 'contact us' at the bottom of our website). Have a great day. The Jimini's team

Hello Justine, Thank you for your order and your trust. Customer service has responded to you, the missing product has been refunded :) Have a great day and see you soon. The Jimini's team

Hello Nathalie, Thank you for your order and your trust. The crackers you ordered on promotion have a Minimum Durability Date valid until 12/2023. They will therefore be covered by this DDM at Christmas. Furthermore, as we indicated to you in previous email exchanges, the DDM (formerly DLUO) is an indication allowing consumption at least until the indicated date, but does not prevent consuming the product weeks or months after this date. We thank you for your feedback and wish you a good tasting! The Jimini's team

Hello Karine, We are sorry that you were not satisfied with your order. You recently contacted us about a missing product in a box of bars, a subject that, although important, is not considered a priority. You did not mention any problem with worms in your bars, otherwise your ticket would have been handled by the quality team. Since this is not an urgent issue, the ticket was only processed today. We have taken your request into account and are waiting for your feedback regarding this quality issue (and order error). Have a great day. The Jimini's team

Hello, Thank you for your order and for your trust. After checking the tracking of your package, it appears that the delivery time was indeed respected (time indicated at the time of order: 2 to 5 working days): - Order on Sunday, October 29 - Shipment on Monday, October 30 - Delivery at the relay point on the 2nd (the 1st being a holiday) Therefore, we have a delivery in 2 working days, which corresponds to the indicated time. We invite you to modify your review. Have a great day. The Jimini's team

Hello Marine, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team

Hello Frédéric or Kévin, we are a bit lost... Thank you for taking the time to share our lack of seriousness. However, we did ship a first package, which arrived on time, to the recipient you chose (even if it was a mistake, we understood it well), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its pickup point for 14 days. We will therefore be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be reproached to us, of course, and we sincerely apologize for that; we are

(Copy-paste of your second review) Hello Frédéric or Kévin, we're a bit confused... Thank you for taking the time to inform us of our lack of seriousness. However, we did send a first package, which arrived on time, to the recipient you chose (even though it was a mistake, we understood), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its relay point for 14 days. We will be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be blamed on us, of course, and we apologize for that, we are "slightly" overwhelmed during this end-of-year period. To say that our site is not serious, when you received 2 orders on time, and your recipient error has not, for now, resulted in any penalty or refusal on our part to refund the merchandise... we think you're being a bit harsh... Nevertheless, we hope you enjoyed our products and that the good thousand positive reviews on our site will convince you that we are somewhat serious after all ;) The Jimini's customer service

Hello Dominique, First of all, thank you for your order and for your trust. You inform us that the retailer at the Mondial Relay point regretted that the package was damaged during transport by Mondial Relay. We are in no way responsible; it is the carrier's responsibility. In this case, you should refuse the package. Regarding the messages received, we send messages for package tracking and nothing else; your personal data is neither used for commercial purposes nor shared. Have a great day and see you soon. The Jimini's team

Hello, Thank you for your order and for your trust. I couldn't find any emails sent to our customer service, however, I was able to trace the route of your package. It could not be delivered to your home and was therefore delivered to a pickup point. Since it was not picked up, it was returned to us after 15 days. We kindly ask you to contact our customer service at [email protected] Have a great day. The Jimini's team

Hello Philippe, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a nice day and see you soon! The Jimini's team