The store earns praise for reliable shipping and fast delivery, with many customers noting quick, compliant packaging and delivery that arrives as described. The product range consistently impresses with originality and quality, offering a variety of crackers, granolas, chocolates, and insect-based options that are suitable for aperitifs and entertaining guests. Customers report positive experiences with service and professionalism, highlighting responsive support and trustworthy, easy ordering processes. The packaging and presentation are repeatedly mentioned as attractive and professional, reinforcing a positive overall impression of the shopping experience.
I did not like the products at all, and the allergies are not indicated on the site, and I ended up in the hospital, the responses from the managers seemed quite disappointing regarding the situation, one must be extremely careful with the consumption of these products, it can be deadly and from the company there is no proper response
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Response from Jiminis
Hello, The complete list of ingredients and allergens is available on each product page of our site, as well as on the packaging of each Jimini's product, in accordance with current regulations. Your statement is therefore false, it takes 2 minutes for anyone to verify this on our website. The disappointing and 'inappropriate' responses from our customer service simply consisted of not complying with your persistent requests for reimbursement of your order and for the return of consumed products, following your false statements and the transmission of a document that appeared very dubious. In any case, we have general sales conditions and we adhere to them. Best wishes. The Jimini's team
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Aurélien H.
Rating: 1 out of 5
following a purchase from 28/04/2023
Incomplete order. Customer service unreachable by phone, very unpleasant exchanges by email with the staff. The latter looks down on the customer, wants to give moral lessons to the customer instead of quickly addressing the mentioned problem.... In short, a lamentable experience, unworthy of an online store, I do not recommend!!
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Response from Jiminis
Hello, We are sorry that you did not appreciate your experience with our customer service. Your threatening and discourteous behavior (threatening legal action against our company when we haven't even had time to respond to you) led us to remind you of the rules of civility, which may be useful for your future exchanges with other e-commerce merchants. The customer is king if they remain polite. Best wishes. The Jimini's team
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Manuel J.
Rating: 3 out of 5
following a purchase from 07/02/2023
The prices are too high for basic products. The pasta contains less than 4% insects, so it's wheat pasta sold at 20€ per kilo, 20 times the price of regular pasta. For a French product, the caramel apple protein bar does not have an ingredient list in our language. Impossible to know what's inside without a dictionary. What are the allergens? And the crackers, they crack well. Enough to break your teeth. In short, I will check the competition, I tested 3 ranges of products, I was disappointed 3 times.
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Response from Jiminis
Hello Manuel, Thank you for your feedback on our products, however, this section is dedicated to rating the overall service of our website (delivery, shipping speed, etc.). We will still respond to your comments: - You compare our insect protein pasta made artisanally in our workshop to industrial pasta sold at 1€/kg. If you are looking to buy the cheapest products, you will clearly not find them at Jimini's. All comparison information is available: weight, price, etc. If you find the price excessive, you are not forced to buy it. - The same goes for the quantity of insects in our pasta: no surprise: the ingredient list is available on the product sheet. - Regarding the ingredient list and allergens of the bar you received, it is also available on the product sheet (in French). However, you are right to regret not receiving the product in French; it is a preparation error. - Finally, regarding the crackers, we are sorry that you do not like them; fortunately, they seem to please the majority of our other customers. We are sorry that you did not appreciate our products and wish you to find products that meet your expectations. Have a great day. The Jimini's team
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Camille D.
Rating: 1 out of 5
following a purchase from 12/02/2023
Very disappointed, incomplete order and no response to my messages!
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Response from Jiminis
Hello Camille, We understand your disappointment due to the preparation error of your order. The problem has been resolved and we will strive to respond more quickly next time ;) Have a nice day and see you soon! The Jimini's team
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Annie C.
Rating: 3 out of 5
following a purchase from 10/02/2023
Fast delivery, but the boxes are really small and the site bugged during payment, so I redid it but it made two orders, so I received double... I find it a bit expensive compared to the quality in the boxes
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Response from Jiminis
Hello Annie, Thank you for your review and your feedback. However, we would like to point out the following points for the readers of your review: - You placed two orders 15 minutes apart, so this is not a payment error or a bug (we think it is more likely a manipulation error with a page refresh before the payment was confirmed) - We tried to contact you to ensure that it was not an error, but you provided two false mobile phone numbers - The size and weight of each product is specified on the product sheet. Photos of the products held in hand are also available so that our customers can have a size scale. Have a nice day! The Jimini's team
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Amandine C.
Rating: 1 out of 5
following a purchase from 07/02/2023
Package lost the first time, refund made, I reordered and one box is missing... really disappointed... This is not the first time I order from you but the first time it went very well. I will not order from your site again...
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Response from Jiminis
Hello Amandine, We had bad luck with this order, we agree. The first order was lost by the carrier, you received a full refund, which is normal. The fact that there was a preparation error in your second order is unfortunate and we only learn about it through this review; we could have solved this problem with customer service, which I invite you to contact. While waiting for your response, we wish you a nice day! The Jimini's team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2022
Not good.
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Response from Jiminis
Hello Matheo, We are sorry that you did not appreciate our products. You reported this in the product reviews, this section is intended for rating the services of the website (delivery, clarity of the site, quality of service in general...). We will therefore request a re-rating :) Have a great day. Clément from Jimini's
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2022
No worries. Order delivered on time.
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Response from Jiminis
Hello Marie-Claude! Thank you for your feedback and happy end of the year! Is the 3 out of 5 rating due to a problem you encountered? The Jimini's team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2022
Site a bit slow to load between tabs
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Response from Jiminis
Hello Sylvain! We are sorry that your experience was not optimal. You are right, our site can be improved and we are working on it! See you soon and have a good week! The Jimini's team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2022
This is the first time I order from this site. After the order, I contacted customer support to modify my order, as there was an error on one of the ordered products, but unfortunately I did not receive a response.
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Response from Jiminis
Hello Yannis, Thank you for your trust, we did not have time to respond to you, but the modification to your order that you requested was made before the shipment of the package. If this is not the case, we apologize, we are not always very responsive during the end of year rush :) See you soon and happy celebrations! The Jimini's team I hope the products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2022
Delivered 17 days after the order and moreover 25 km from the chosen relay point. We refuse the package and request a refund.
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Response from Jiminis
Hello Dominique, We are sorry that you were not satisfied with the quality of service of the chosen carrier (Mondial Relay). Unfortunately, we cannot guarantee the delivery times of this carrier once the package has been entrusted to them. The same goes for the delivery location: if the chosen relay point is closed, it is possible that Mondial Relay chose another relay point to deliver to you. We are neither notified nor responsible for this choice. We thank you for your understanding and invite you to contact our customer service at [email protected] Have a great day. Regards from Jimini's
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2022
Very disappointed. Price too high for the quantity of the product. There is more air in the bags than products. I strongly advise against.
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Response from Jiminis
Hello Kévin, thank you for your order and for your review. We are sorry that you were disappointed with our products; however, the quantities and prices per kilo are specified on each product sheet. We have also added photos to provide a scale for the boxes of insects. Finally, we cannot fill the bags more due to technical reasons as the insects would be crushed when sealing the bags. Have a great day! Clément from Jimini's
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2022
The site was developed with a very aesthetic design, at the expense of ergonomics. One must accept to spend 'a little time' to select to order their products. It seems impossible to order quantities outside of packs (3, 6 ...).
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Response from Jiminis
Hello Pascal, Thank you for your feedback regarding the ergonomics of our website. This can certainly be improved, which we will not fail to do in the future. However, it is possible to order several products outside of the packs. It is possible that a product you wanted to order was out of stock at the time you ordered. I wish you a great day! See you soon! Clément from Jimini's
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2022
The boxes were shaken because the crickets were dislocated
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2022
Pack of 3 ordered with 3 different monitors and received only 1 compliant and 2 boxes of crickets with flavors that did not interest me at all. Moreover, there was a delay in delivery times. In short, very disappointed
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Response from Jiminis
Hello Michaël, First of all, thank you for your order and your trust! It seems that there was an error during the preparation of your package and that you did not receive the right products. We have not received any email or call from you to report this problem, so I invite you to contact us via our contact form: https://www.jiminis.com/nous-contacter/! See you soon and have a great day! Clément from Jimini's
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2022
The site is not badly done. But the products are all broken in the boxes .. full of crumbs. It's really a shame given the price.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2022
I haven't tasted it yet. Small remarks about the fact that there is a lot of insect powder. The insects break and become small particles probably due to the way they are heated. For the price, it's a shame because it doesn't make much to eat whole
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/05/2022
very well packaged but no responses to my emails sent??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2022
I ordered a pack of 3 boxes but on the pack creation interface I did not have access to all the products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2022
The site presents interesting varieties but the interface sometimes has issues: display bugs, inability to select boxes for the packs of 3, ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2022
Correct
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2021
We wanted to try. Really very bad. Out of 6 people, none liked it. The price is really very expensive per kilo.
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Response from Jiminis
Hello Adeline, I am sorry that our insects did not please you. As for the prices of our products, we stand by them: it is the price of European insects seasoned and prepared in France with care by a small company of about ten employees :) Have a nice day! Clément from Jimini's
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2021
Hello, Colissimo at home +4€, it's not to go pick it up at the Post Office Greetings
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Response from Jiminis
Hello Bastien, Thank you for your review. I just took a look at your Colissimo tracking where it is indicated that the postman could not deliver your package to you. The procedure followed when a package cannot be handed to you in person or directly into your mailbox is to send it to a pickup point. Your package was therefore deposited at the Post Office where you had to go. We are in no way responsible for the problem you encountered. Indeed, we shipped your package on time and the postman attempted to deliver it (according to the information we have), which is why we regret that you seem to hold us responsible for this bad experience with our good old national post. We nevertheless hope that you enjoyed our products and wish you happy end of year celebrations! Clément from Jimini's
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2021
The order went through twice, I had to contact to get an explanation (site problem)
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Response from Jiminis
Hello André, thank you for your review. The problem you encountered has been resolved. No order was charged twice, it was just the generation of two orders for one payment only. We hope you liked our products! Have a nice day, Clément from Jimini's
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/11/2021
My order did not arrive complete. Received 1 protein bar instead of 12.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2021
The crickets arrived in the box completely crushed. The insect is unrecognizable. Too bad because the mealworms look good.
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Response from Jiminis
Hello, we are sorry that our products arrived damaged. Was the shipping box in bad condition? Did you leave a reserve with the carrier? Have a nice day, Clément from Jimini's
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/11/2021
Well spicy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2021
the product is super good but I find that the quantity is not great for the price otherwise everything else is top
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Response from Jiminis
Hello!
Thank you for your review which remains positive overall :)
We work every day to democratize the consumption of edible insects and you are right to mention it, this also involves the price. Since 2012, the price of our snack insects has decreased by 30%, we will continue to make efforts and hope that we can continue in the coming years to make our products even more accessible!
See you soon and have a nice day,
The Jimini's team!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2021
The order arrived 3 days later than expected. We could not pick it up because we had already left our vacation spot.
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Response from Jiminis
Hello, Your order was placed on Sunday evening at 9 PM and shipped on Monday at 2 PM, less than 24 hours after its receipt. For reasons beyond our control, Mondial Relay could not ensure the delivery of the package within the normal timeframe of 2 to 4 working days. We are therefore sorry that you could not receive your package on time, despite all our efforts to ship your package on time. You can contact our customer service so that we can resend your order to another address. Have a great day, Clément from Jimini's
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2021
Password received in plain text by email!!!!!! It's CATASTROPHIC
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2020
Delivery arrived on the scheduled day - a bit disappointed with the quantity (the packaging is much more imposing than the container) - rather expensive for the quantity - good customer service
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Response from Jiminis
Hello Joséphine! Thank you for your review and feedback regarding the size of our packaging. The choice of box size was made to protect the product from potential crushing and the size of the bag containing the insects is determined by our packaging machine. A bag too small and the insects will be crushed by the jaws that are used to seal the bag. A bag too large and it's an unnecessary use of plastic. We have therefore determined the size of the bag taking these two parameters into account ;) Have a great day and see you soon! The JIMINI'S team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2020
I had ordered three different
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2020
Very responsive on their Facebook page and quick on delivery
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Response from Jiminis
Hello Claire! Thank you for your review, which makes us very happy ;) We feel that your experience was successful, despite the 3/5 rating received. If it's a mistake, don't hesitate to change it, it will help us to better introduce ourselves to other future customers! See you soon and happy end of year celebrations! The Jimini's team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
Damaged packaging and really small portion compared to the disappointing packaging...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2020
The delivery was not on time at all, and customer service doesn't even bother to respond to my message. I do not recommend this store
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2020
The site is very good on the computer version but not on mobile.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2020
Products arrived half crushed due to transport.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2020
hello ) good impression )
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2020
I never received my package
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2020
Good (except for the partially secured connection - according to Firefox and Chromium - still not very inviting).
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