Customer reviews of Jiminis

Hello Madam, First of all, please know that we regret that you were not satisfied with your experience at JIMINI'S. We do not make a margin on shipping costs and even take on part of their cost (preparing and sending packages does indeed have a cost, even if some e-commerce merchants make us forget it), which is why we consider our shipping costs to be fair, from 4.90 to 10.90 depending on the carrier choice. You wished to use the Chronopost service for a 24-hour delivery, for an order of 14.92 and a shipping cost of 10.90. You therefore paid less in shipping costs than in shipping fees. Finally, Chronopost did not respect its delivery deadline for an unknown reason; on our part, we shipped your order on time. If you had contacted us, we could have found a solution. We wish you an excellent day, Best regards, The Jimini's team.

Hello,
We are sorry that our products did not satisfy you.
However, your review states a delivery in 15 days while you placed your order on Sunday 31/05/2020 and your review is dated 09/06/2020. It is therefore technically not possible for the delivery to have taken 15 days.
Moreover, you seem to have been dissatisfied with the price of delivery which we cover a large part of the costs and which becomes free from 30€ of purchases. You could have taken advantage of this by adding 1.60€ to your cart.
Finally, the filling of our products strictly corresponds to the weight indicated on the product sheets and is intended to protect them during transport and potential crushing.
We wish you nonetheless an excellent week :)
The JIMINI'S team

Hello Nina,
We are sorry that you were not satisfied with the size of our insects, nor with that of our boxes. We will consider creating a family size ;) A small precision that is important: you have all the information on our site regarding the weight of each box, as well as the size of the insects contained inside.
Have a good day and greetings to our Belgian friends!
The JIMINI'S team

Hello Sir,
Your order was placed during full lockdown in a particularly specific and abnormal context. Unfortunately, during this period, postal services were heavily disrupted and delivery times were not respected. We were unable to deliver to you normally, which is why you were refunded.
We are sorry for this bad experience and we ask you to please excuse us.
Best wishes.
The JIMINI'S team

Hello,
Thank you for this constructive feedback. You ordered a pack containing 5 different products, which one or which of these products did you dislike and for what reason(s)? We place great importance on our customers' feedback.
Have a great day,
Best regards,
Clément

Hello,
We are sorry that you were not satisfied with our shipping service. However, it is important to point out that we have fulfilled our contractual obligations: you placed your order on 13/01/2020 at 5:29 PM, and it is stated in our delivery conditions and when choosing the carrier, that orders placed before 12:00 PM are shipped the same day and those placed after are shipped the next day. Your package was therefore shipped on the 14th and delivered on 15/01/2020 as evidenced by your Chronopost tracking.
Furthermore, you did not attempt to contact us, we could have found a solution to your problem or informed you that the desired delivery time (less than 24h) was not offered on our site.
We wish you an excellent day hoping that this information will convince you of our good faith.
The JIMINI'S team

Hello,
Your order was received on Saturday at 4:57 PM (non-working day), then shipped on Monday morning, so we have met our commitments. For reasons we do not know, the package was not delivered to you, neither Wednesday nor Thursday. Since you did not try to contact us at that time, we could not act to offer you the best solution.
I wish you a pleasant day,
Best regards.
Clément

Hello,
Thank you for your feedback.
We faced a stock shortage of several references, due to a logistical problem that occurred just before the summer holiday period, hence the lack of immediate response from us. The situation has been restored, each affected customer is currently being contacted with the proposal of a solution (refund or maintaining the order).
This situation remains exceptional, we sincerely apologize.
The JIMINI'S team

Hello Sybil,
Thank you for taking the time to leave us a review!
We are sorry that the delivery was delayed, however we are completely dependent on the postal workers and in this kind of situation, we cannot act to facilitate the receipt of your package.
See you soon!
Clément

Hello Mickaël, We are sorry that you were disappointed with the JIMINI'S experience. It can happen that some of our products are out of stock, in which case we do everything to find a solution so that our customers receive their package as soon as possible. We will pass on the information. Clément.

Hello Loïc,
Thank you very much for your feedback,
I am sorry for this experience. This situation is totally exceptional and unique for us. We have never had this type of feedback. So you confirm that our products are entirely responsible for your stomach pains?
Could you please indicate the reference of the box of insects that could have caused such discomfort? Our quality manager has also been informed of your feedback.
Florian from Jimini's