Customer reviews of John Steel

Hello, Thank you for your comment. If you have any questions about the merchandise, delivery or any other questions regarding your order. I invite you to contact our experts in COLMAR via the means of contact proposed. Wishing you a good day, JOHN

Hello, thank you for your comment. Given your order, there must be a confusion between cm and mm, please note that the site is entirely in mm. I always invite you to check your order (with us or any other internet order for that matter) and if in doubt, you can contact us. We can be reached by the various means indicated on the site. Sincerely, John

Hello, thank you for your comment. In case of cancellation of an order, we always inform the customer of the reasons. We don't do this out of the blue. In your case, we sent you an e-mail and tried to contact you by phone several times to explain the situation. In fact, you can reach us at 0 800 746 548 to discuss the matter. Wishing you a good day, Sincerely, John

Hello, Thank you for your comment. We are sorry for the delay. The factory has suffered two events that have completely blocked our production. We have sent an explanation e-mail to those affected, which may have fallen into your spam folder. Please be aware that our deadlines are our priority and that, except in very exceptional situations, we tend to deliver ahead of schedule. Once again, we apologize for any inconvenience caused, and we invite you, and anyone else who may be concerned, to contact Customer Services with any questions you may have. We have a competent team on hand to answer any queries you may have. Sincerely, John

Hello, thank you for your comment. If you have a complaint about the quality of our products, I strongly recommend that you contact our after-sales service. Often, it's just a simple misunderstanding or a situation that always finds a satisfactory solution. Sincerely, John

Hello, Thank you for your comment. As we discussed over the phone. It's important to pay attention to how the plates may look. The product sheets indicate when there may be scratches, for example. And also, as in your case, that most of our materials come with a PVC film to be removed on installation. If you're not sure which material is right for you, or have questions about how we're going to protect your plates, or about the goods you've received, we'd be delighted to discuss them with you. We'll be happy to discuss it by phone or e-mail :-) Wishing you a pleasant day, Sincerely, John

Hello, We're very sorry about your experience and totally understand your frustration. Your e-mail deserved a much quicker response from us. Following your request, we carried out a series of tests to understand whether or not our system could have removed the holes initially drawn. The conclusion is that our system has not suffered any bugs, and that all orders dated 11/09/2022 are compliant and have not suffered any inconvenience. To return to the subject of conformity, the sheet metal you have received conforms to what was transmitted to us on our website. As a result, we are unable to refund the full amount of your order and have offered you a gesture on your next order as a gesture of good faith. To avoid this kind of error, we have made it possible for you to check your part again in the shopping basket and throughout the order process. We're sorry to hear about this incident, but please don't hesitate to contact us on 0800 746 548 to discuss the matter in person. Have a nice day, John

Hello Verified Buyer,

Thank you for sharing your feedback. Your satisfaction is important to us and we would like to understand what did not meet your expectations. Please feel free to contact us directly so that we can discuss and find a solution together.

Best regards,
The John Steel shop team

Hello, Thank you for your comment. John Steel and its team regret the outcome of your order. Unfortunately, we are in a position to help you place an order and resolve the various technical blocking points. However, we do not prescribe designs and the problems that may arise from them. We invite you to contact us through the channels provided. Freephone (0 800 746 548) or via the site's contact form. Wishing you a good day, John

Hello, Thank you for your comment. Unfortunately, once the parcel has been forwarded to the various carriers, we no longer have the capacity to intervene directly. We do our best to ensure follow-up, even if it means contacting the warehouses directly. Occasionally, difficulties may arise, such as roadworks, loss or damage to storage facilities.... these are all possibilities, as with any parcel sent by us or any other entity. We have recorded less than 1% of this type of case, out of all our shipments over more than a year. Unfortunately, it still happens. Please do not hesitate to contact our customer service department, as measures are in place on our side. The John Steel team is understanding and helpful at any stage of your order. Sincerely, John

Thank you for your comment. We invite you to contact customer service again. The team never leaves a message unanswered. You can call 0 800 746 548 or 01 77 62 03 44 (toll-free number). Alternatively, send us an e-mail via the contact form. Have a nice day!

Hello, thank you for your comment. Indeed, the current state of the raw materials market has forced us to increase our prices. But our case is not isolated: you'll find that most of our competitors have increased their prices. I invite you to inform yourself about current inflation in the metalworking and industrial sectors. We are aware that such an increase may upset some of our customers, and we apologize for this. Sincerely, John

Thank you for your comment. Indeed, the choice of material is a crucial moment. The fact that we offer a customization service means that no retraction is possible. That's why we offer a before/during/after sales service. Don't hesitate to contact us, we'll get back to you as soon as possible with the answers to your questions. You'll find all the information you need on our materials in the associated product sheets. It's important to consult them carefully when you're unsure about metal or wood materials. We're sorry, however, if the products are not to your liking. Have a nice day. John

Hello, thank you for your comment. Please be careful when assuming a cutting error. It can take a long time to find it. In this type of situation, the most efficient way is to contact us by phone. We always offer a solution, it's just a matter of finding the right one :-) Sincerely, John

Hello, If you need us, you can contact us on 0 800 746 548 or via the contact form: https://www.john-steel.com/fr/nous-contacter Any other channel may not provide a rapid response, so please use the channels provided. Sincerely, John

Hello, If you need us, you can contact us on 0 800 746 548 or via the contact form: https://www.john-steel.com/fr/nous-contacter Any other channel may not provide a rapid response, so please use the channels provided. Sincerely, John

Hello, thank you for your comment. Unfortunately, the email to collect your feedback is sent automatically after some time. Depending on the delay, you may receive it before the order is received. We apologize for the inconvenience. Sincerely, John

Hello, thank you for your comment. Unfortunately, the email to collect your feedback is sent automatically after some time. Depending on the delay, you may receive it before the order is received. We apologize for the inconvenience. Sincerely, John

Hello, Thank you for your comment. The wood factory has just returned from a 3-week vacation. The backlog of orders has caused a lot of pressure for the start of the new school year and we are trying to do everything we can to resolve the situation. We apologize for the inconvenience. Sincerely, John

Hello, Thank you for your comment. The wood factory has just returned from a 3-week vacation. The backlog of orders has caused a lot of pressure for the start of the new school year and we are trying to do everything we can to resolve the situation. We apologize for the inconvenience. Sincerely, John

Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.

Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.

Hello, thank you for your comment. Our advertised lead times always exclude weekends, in the case of D+8 and D+15, so Saturdays and Sundays must be counted as days not taken into account for production. If you have any questions, we'll be happy to answer them via the means of contact indicated on the site.

Hello, thank you for your comment. Our advertised lead times always exclude weekends, in the case of D+8 and D+15, so Saturdays and Sundays must be counted as days not taken into account for production. If you have any questions, we'll be happy to answer them via the means of contact indicated on the site.

Hello, thank you for your comment. In case of defect, wrong delivery, or any other element which seems suspicious to you, do not hesitate to contact us by telephone or via the contact form. We will study any anomaly with you and try to find a satisfactory solution.

Hello, thank you for your comment. In case of defect, wrong delivery, or any other element which seems suspicious to you, do not hesitate to contact us by telephone or via the contact form. We will study any anomaly with you and try to find a satisfactory solution.

Hello, thank you for your comment. Your order has taken some time, some materials are becoming rarer and rarer and stocks are regulated daily. I invite you to contact us at any time for further information. You can reach us via this link: https://www.john-steel.com/fr/nous-contacter

Hello, thank you for your comment. Your order has taken some time, some materials are becoming rarer and rarer and stocks are being regulated daily. I invite you to contact us at any time for further information. You can reach us via this link: https://www.john-steel.com/fr/nous-contacter

Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.

Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.

Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.

Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.

Hello, thank you for your feedback. As explained to you on the phone and mentioned in the product data sheet, pearlized aluminum can be scratched to varying degrees. Depending on your project, it's advisable to choose film-coated sheet metal for an aesthetic and tip-top finish ;-)

Hello, thank you for your comment. We apologize for the inconvenience. Unfortunately, with the current health situation, your order is still pending in our workshop. We will contact you to find a solution. Sincerely, John

Hello, Thank you for your feedback. As mentioned in our terms and conditions, our delivery times are 8 working days. You placed an order on 30/09, we shipped on D+7 (09/10) and the carrier delivered the next day on D+8. We remain at your disposal. Yours sincerely, John