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A
Rating: 4 out of 5
The tube of glue arrived 3 days later, otherwise perfect.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1 and 4 stars
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Rating: 4 out of 5
Very good.
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A
Rating: 4 out of 5
Correct product and delivery
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A
Rating: 4 out of 5
Fast, compliant work.
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Rating: 4 out of 5
No comment
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A
Rating: 4 out of 5
Too bad your final carrier ( Varillon express ) is not up to the job. 2 deliveries announced and not carried out
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A
Rating: 4 out of 5
Apart from a slightly damaged corner, the part ordered is the part received.
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A
Rating: 4 out of 5
The side with the protective adhesive is very dirty (the adhesive has melted with the laser) and takes a long time to clean. Apart from that, I'm very happy with the result and still a fan of the graphics (and advice) on the cardboard packaging.
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A
Rating: 1 out of 5
no customer service
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Response from John Steel
Mr. Perroncel, On 08/12 you submitted a cancellation request without any explanation. As this was a made-to-measure product, we refused in accordance with article 8 of our General Terms and Conditions. You then informed us of a quality problem, and in response we asked you for photos of the part in order to process your complaint. To date, we have still not received your photos...
A
Rating: 4 out of 5
review delivery coordination
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A
Rating: 4 out of 5
I attached a created dxf file. The margins were too small for laser cutting. Order cancelled and invoice refunded. Very correct.
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Rating: 4 out of 5
okok
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A
Rating: 4 out of 5
Product conforms to specifications and is very well packaged.
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Rating: 4 out of 5
Impeccable work as usual
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A
Rating: 4 out of 5
What's a shame is not being able to choose the folding option.
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A
Rating: 4 out of 5
DPD catastrophic
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A
Rating: 4 out of 5
Dimensional and cross-sectional accuracy
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Rating: 4 out of 5
The anodized aluminum parts are not cleaned, I thought I was getting the cutting ghost, but it's not the case.
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Rating: 4 out of 5
It's a pity that the delivery subcontractor isn't up to scratch, because the product is fine and so is the customer service.
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A
Rating: 4 out of 5
a carrier that does not respect its commitments and has bad faith
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A
Rating: 4 out of 5
The DPD driver called to ask for the address, but did not come and indicated an incomplete address .....
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A
Rating: 4 out of 5
The plate arrived warped, probably due to careless transport.
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A
Rating: 4 out of 5
Would have liked the day of delivery a little earlier in order to plan my absence from home. Overall very satisfied with the service, especially the quality of the material.
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A
Rating: 4 out of 5
Delivery time longer than given.
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Rating: 4 out of 5
Delivery to a different relay point than the one I had chosen.
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Rating: 4 out of 5
Order conforms Delivery conforms
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A
Rating: 4 out of 5
Order placed for a floor plate cut-out for an insert and delivery in less than a week, TOP . The only downside was the cost of delivery.
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Rating: 4 out of 5
Do you make metal radiator covers with fancy modern designs to hide old cast iron radiators? If so, please send me the model and price. Thank you.
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A
Rating: 4 out of 5
The metal cut is of very good quality; thank you. It's a shame I wasn't offered home delivery.
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A
Rating: 4 out of 5
Delivery by highly unmotivated staff
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A
Rating: 4 out of 5
For an item ordered on July 27, delivery was made on August 14, which is still a very long time, even for August.
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A
Rating: 1 out of 5
The explanations are very inadequate. The plate I wanted to order was intended for the bottom of a trailer. The plate was delivered in an envelope. Telephone advice is not up to scratch. Big problem with dimensions
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Response from John Steel
Hello, you have ordered a brushed stainless steel plate measuring 243 mm x 122 mm, and we have delivered a part in conformity with your order. Under no circumstances do we advise you to use a brushed stainless steel plate for a trailer floor. We recommend either galvanized steel or non-slip aluminum. The Steel Team
A
Rating: 4 out of 5
The deliveryman did not drop off the parcel yesterday, stating that the company was closed for vacations until August 15. We had to contact DPD to have the parcel delivered again today.
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A
Rating: 4 out of 5
A little disappointed by the machining quality of the part
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A
Rating: 4 out of 5
The dpd service is very good, but chronoposte needs to be reviewed. the parcel took 7 days to get from Bastia to Ajaccio. the order was as I expected, very well packaged. apart from the delivery, everything was perfect.
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Rating: 4 out of 5
no comment, very satisfied with my order.
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Rating: 4 out of 5
good quality product,delivery on time
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Rating: 4 out of 5
perfect
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Rating: 4 out of 5
Very professional, very fast, apart from a small knock on the corner of the piece (which must have fallen off the cutting table). Perfect, recommend.
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Rating: 4 out of 5
Scratches and circular marks on sheet metal
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