John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
My last delivery was lost between the deliveryman and the relay point. On the other hand, the quality and responsiveness of the Pro.john-steel customer service was perfect.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
bravo pour le site et le prix en direct en fonction de son dxf
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Acheteur Vérifié
Rating: 4 out of 5
The tube of glue arrived 3 days later, otherwise perfect.
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Acheteur Vérifié
Rating: 4 out of 5
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
Correct product and delivery
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Acheteur Vérifié
Rating: 4 out of 5
Fast, compliant work.
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Acheteur Vérifié
Rating: 4 out of 5
No comment
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Acheteur Vérifié
Rating: 4 out of 5
Too bad your final carrier ( Varillon express ) is not up to the job. 2 deliveries announced and not carried out
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Acheteur Vérifié
Rating: 4 out of 5
Apart from a slightly damaged corner, the part ordered is the part received.
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Acheteur Vérifié
Rating: 4 out of 5
The side with the protective adhesive is very dirty (the adhesive has melted with the laser) and takes a long time to clean. Apart from that, I'm very happy with the result and still a fan of the graphics (and advice) on the cardboard packaging.
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Acheteur Vérifié
Rating: 1 out of 5
no customer service
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Response from John Steel
Mr. Perroncel, On 08/12 you submitted a cancellation request without any explanation. As this was a made-to-measure product, we refused in accordance with article 8 of our General Terms and Conditions. You then informed us of a quality problem, and in response we asked you for photos of the part in order to process your complaint. To date, we have still not received your photos...
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Acheteur Vérifié
Rating: 4 out of 5
review delivery coordination
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Acheteur Vérifié
Rating: 4 out of 5
I attached a created dxf file. The margins were too small for laser cutting. Order cancelled and invoice refunded. Very correct.
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Acheteur Vérifié
Rating: 4 out of 5
okok
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms to specifications and is very well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
Impeccable work as usual
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Acheteur Vérifié
Rating: 4 out of 5
What's a shame is not being able to choose the folding option.
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Acheteur Vérifié
Rating: 4 out of 5
DPD catastrophic
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Acheteur Vérifié
Rating: 4 out of 5
Dimensional and cross-sectional accuracy
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Acheteur Vérifié
Rating: 4 out of 5
The anodized aluminum parts are not cleaned, I thought I was getting the cutting ghost, but it's not the case.
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Acheteur Vérifié
Rating: 4 out of 5
It's a pity that the delivery subcontractor isn't up to scratch, because the product is fine and so is the customer service.
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Acheteur Vérifié
Rating: 4 out of 5
a carrier that does not respect its commitments and has bad faith
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Acheteur Vérifié
Rating: 4 out of 5
The DPD driver called to ask for the address, but did not come and indicated an incomplete address .....
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Acheteur Vérifié
Rating: 4 out of 5
The plate arrived warped, probably due to careless transport.
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Acheteur Vérifié
Rating: 4 out of 5
Would have liked the day of delivery a little earlier in order to plan my absence from home. Overall very satisfied with the service, especially the quality of the material.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time longer than given.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery to a different relay point than the one I had chosen.
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Acheteur Vérifié
Rating: 4 out of 5
Order conforms Delivery conforms
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Acheteur Vérifié
Rating: 4 out of 5
Order placed for a floor plate cut-out for an insert and delivery in less than a week, TOP . The only downside was the cost of delivery.
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Acheteur Vérifié
Rating: 4 out of 5
Do you make metal radiator covers with fancy modern designs to hide old cast iron radiators? If so, please send me the model and price. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
The metal cut is of very good quality; thank you. It's a shame I wasn't offered home delivery.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery by highly unmotivated staff
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Acheteur Vérifié
Rating: 4 out of 5
For an item ordered on July 27, delivery was made on August 14, which is still a very long time, even for August.
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Acheteur Vérifié
Rating: 1 out of 5
The explanations are very inadequate. The plate I wanted to order was intended for the bottom of a trailer. The plate was delivered in an envelope. Telephone advice is not up to scratch. Big problem with dimensions
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Response from John Steel
Hello, you have ordered a brushed stainless steel plate measuring 243 mm x 122 mm, and we have delivered a part in conformity with your order. Under no circumstances do we advise you to use a brushed stainless steel plate for a trailer floor. We recommend either galvanized steel or non-slip aluminum. The Steel Team
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Acheteur Vérifié
Rating: 4 out of 5
The deliveryman did not drop off the parcel yesterday, stating that the company was closed for vacations until August 15. We had to contact DPD to have the parcel delivered again today.
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Acheteur Vérifié
Rating: 4 out of 5
A little disappointed by the machining quality of the part
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Acheteur Vérifié
Rating: 4 out of 5
The dpd service is very good, but chronoposte needs to be reviewed. the parcel took 7 days to get from Bastia to Ajaccio. the order was as I expected, very well packaged. apart from the delivery, everything was perfect.
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Acheteur Vérifié
Rating: 4 out of 5
no comment, very satisfied with my order.
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Acheteur Vérifié
Rating: 4 out of 5
good quality product,delivery on time
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