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A
Rating: 4 out of 5
fast delivery good quality goods
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1 and 4 stars
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Rating: 4 out of 5
Too bad they deliver everywhere in Europe except Switzerland.
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Rating: 4 out of 5
Medium product finish
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Rating: 4 out of 5
Compliant order but service. Delivery takes your customers for idiots too bad.
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Rating: 4 out of 5
all is ok
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Rating: 4 out of 5
Just make sure that the sheet metal pieces are not scratched during handling.
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Rating: 4 out of 5
Ok for thé fiesta Order
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Rating: 4 out of 5
Delivery of the parcel complicated, because there was not my name on the parcel this during by force of instance is goodwill, I managed to see my good.
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Rating: 4 out of 5
I ordered an anti-trace aluminium hood base and to be honest, the finish is perfect, the cut is meticulous, I'm very satisfied, but the delivery was a horror. The dpd carrier forgot to indicate my name on the parcel (he indicated the name of the relay point). So I contacted customer service and they replied within 5 minutes.
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Rating: 4 out of 5
Excellent advice, service and delivery
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Rating: 1 out of 5
Bad cut, bad job
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Response from John Steel
Hello, Our customer service has contacted you and explained the technical constraints related to your request which caused the non-conformity of the part. We have therefore reimbursed you and apologize for the part received. Have a nice day.
A
Rating: 1 out of 5
I've given it one star because you're forcing me to comment when I have nothing to say.
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Response from John Steel
Hello, You are under no obligation to leave a comment on the service you have received. Commenting on your order is completely optional. We wish you a nice day.
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Rating: 4 out of 5
Lots of cutting burrs, but nothing major. Good finish.
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Rating: 4 out of 5
good product, conforms to what I asked for. On the other hand, problems with delivery: no warning at the relay point, and my name was not indicated on the parcel, so it was difficult to retrieve.
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Rating: 4 out of 5
delivery problems, 2 orders 2 delivery problems
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Rating: 4 out of 5
mistakes but very reactive to repair
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Rating: 1 out of 5
The address was very badly written fortunately it is a small village the letter carrier was able to solve the enigma of the half of the missing address the parts are scratched and blackened at this price there it is 0
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Response from John Steel
Hello, We have identified and corrected the error concerning the incorrectly written delivery address. Our customer service department has contacted you regarding your order, and you have assured us that the parts are exactly what you wanted, and that the scratches caused by the roughness of the material are not a problem for your intended use. Good day to you.
A
Rating: 4 out of 5
Order compliant, but no delivery service, too long. As a delivery service, you should choose Mondial relais or shuttle pickup.
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Rating: 4 out of 5
the material was exactly what I expected, and the dimensions were respected. I just needed a few tips on finishing: I found 1/4 round chopsticks at a Bricorama near me. Perhaps you had something better?
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Response from John Steel
Hello, Our customer service department has contacted you, and indeed we do not offer this type of finishing product. What you have selected is perfectly suited to your situation. Thank you for your interest in our company. Good day to you
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Rating: 4 out of 5
The parcel was lost, with no addressee on the label. It was thanks to the gentleman at the relay point that we found my parcel. The tracking number was wrong. Thank you.
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Response from John Steel
Hello, Thank you for your feedback concerning the delivery of the parcel to the relay point. We are still investigating the cause of the missing recipient name and the incorrect tracking number. We understand your dissatisfaction and wish you a nice day.
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Rating: 4 out of 5
After a small problem with the dimensions, we were able to receive our credenza without any further problems. It's a pity we had to travel 2 x 140 km and didn't get any discount from this company.
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Rating: 4 out of 5
Fast production and shipping, but delivery problem with TNT (parcel not received, problem not explained on tracking site).
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Rating: 4 out of 5
Delivery is still slow for Belgium. But that's down to the carrier.
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Rating: 4 out of 5
Not very precise about the finish of the stainless steel (shiny raw) precision given 2 shiny sides 1 protected In fact no shiny side A question was asked, (destination of the room?) answer behind cooking plate) no answer confirming the suitability for this function Preferable not to question in this case Overall satisfied and ready to recommend to friends Best regards
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Rating: 4 out of 5
Delivery in 2 stages, as no call from the delivery man stuck behind the gate. The corten ordered was not really rusty. Excellent customer service, with great help in setting up our logo.
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Rating: 1 out of 5
Order of a part the diameter of the holes must be indicated IN RADIUS and not in DIAMETER when one drills a hole one says I use a drill of 8 and not a drill of a radius of 4 The parcel is dispatched in point relay without any Name of recipient, after a few days not receiving notice I go to the relay, after research the parcel was there but without Name Assessment: Company NUL
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Response from John Steel
Hello Alain, Thank you for your feedback. You're right, it's not logical to indicate a drilling radius and that's why we're going to modify this parameter. We are still investigating the cause of the absence of the name of the addressee. We understand your dissatisfaction and wish you a pleasant day.
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Rating: 4 out of 5
Very good service. The part I ordered was exactly what I asked for. In terms of delivery, it's a shame that the site doesn't offer Relais Colis delivery and only TNT. In the end, TNT didn't deliver and dropped the part off at the local Relais Colis. Result: over a week for delivery.
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Rating: 4 out of 5
very good quality, but very expensive
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Rating: 4 out of 5
I'm really happy with the product, from the order to the delivery. .... I would just like to have some details about the delivery time.
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Rating: 4 out of 5
Order met expectations: measurements, cut-out and condition of plate on delivery. All good
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Rating: 4 out of 5
None.
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Rating: 4 out of 5
I am very satisfied with the quality of the material ordered. On the other hand, delivery was announced as taking 3 days. Order placed online on 22/12 (I'm willing to take into account Christmas and New Year's weekends ...). Delivery announced for Saturday 6/01 and finally made on 8/01. Dumb delivery man. In the end, what counts is the product.
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Rating: 4 out of 5
I asked for 2 small pieces and 1 large. I received 1 small and 2 large pieces. Due to time constraints, I had to recut one of them. At the price of cutting I'm a bit disappointed.
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Rating: 1 out of 5
The delivery service is catastrophic, the instructions given by the delivery person are not even taken into account. As a result, for a Christmas present, I still don't have the product concerned. It's lost in a relay point where it apparently never arrived. I'm waiting for the return to john steel to ask for a refund. I won't recommend john steel anymore
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Response from John Steel
We are sorry that you were not completely satisfied with our service. According to our internal information, the package was shipped on 21/12. The driver came to your home on December 26 and 28, 2017 without being able to deliver the package. We have refunded your order. We remain at your disposal for any further inquiries.
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Rating: 4 out of 5
Everything is fine except the time of delivery: 7.1/4 am I think that's a bit too early.
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Rating: 4 out of 5
Everything is ok but the delays are a bit too long.
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Rating: 4 out of 5
slightly high prices
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Rating: 4 out of 5
Delay a bit long and first shipment scratched plate
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Rating: 4 out of 5
Quality product. Shiny stainless steel, cut perfectly to size. After removing the protective film, some stains do not come out with water. How do I wash and maintain a stainless steel credenza?
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Rating: 4 out of 5
The John Steel cutting service is excellent. On the other hand, the quality of the delivery service is mediocre: DHL subcontracts to Chronopost, which twice in a row states that it could not find anyone at the delivery address (which is not true, of course the deliveryman never calls the telephone number given in case of a problem). In the end, the parcel has to be collected from the Chronopost warehouse.
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