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C
Rating: 4 out of 5
Top
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1 and 4 stars
Reset filtersL
Rating: 1 out of 5
He wasn't polished, it was 2b, and I had to pay double to have it polished, losing a day of work.
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B
Rating: 4 out of 5
perfect work thank you
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G
Rating: 4 out of 5
Everything was perfect, it's very very good
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C
Rating: 4 out of 5
Customer service available and responsive for questions before purchase. Delivery on time, product very well packaged. Product as described and edges well cleaned. Just a bit expensive for a simple metal plate. Thank you!
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G
Rating: 1 out of 5
Despite my mistake, it could have been resolved differently.
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J
Rating: 4 out of 5
Ras
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L
Rating: 4 out of 5
Perfect delivery, correct dimensions, satisfactory product quality. Unfortunately, the part is only film-protected on one side. Quite a few scratches on the unprotected side.
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Response from John Steel
Hello Léna,
Thank you for taking the time to share your opinion! We're delighted to hear that you're happy with the delivery, the dimensions, and the overall quality of our products.
Regarding your comment on the film protection, please note that the material is designed so that the side protected by the film is the one intended to be visible, guaranteeing an impeccable appearance for your projects. The unprotected side is intended for use in less exposed or non-visible areas once the product has been installed.
If you have any specific requirements or questions, please don't hesitate to contact us - we'll be delighted to help.
Sincerely, John Steel.
Thank you for taking the time to share your opinion! We're delighted to hear that you're happy with the delivery, the dimensions, and the overall quality of our products.
Regarding your comment on the film protection, please note that the material is designed so that the side protected by the film is the one intended to be visible, guaranteeing an impeccable appearance for your projects. The unprotected side is intended for use in less exposed or non-visible areas once the product has been installed.
If you have any specific requirements or questions, please don't hesitate to contact us - we'll be delighted to help.
Sincerely, John Steel.
N
Rating: 4 out of 5
A little late getting started, but that's forgivable. Quality piece, as expected.
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M
Rating: 4 out of 5
Good quality, very quick turnaround. Too bad I made a mistake with the dimensions. I mistook 30 cm for 3 cm...
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M
Rating: 4 out of 5
Product conforms to my expectations, correct delivery time with perfect packaging.
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B
Rating: 4 out of 5
quickly prepared, delivered, I will make other orders
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M
Rating: 4 out of 5
fast shipping and good tracking. as requested. Thank you
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F
Rating: 4 out of 5
Ordered a round steel plate, pleasantly surprised by the appearance despite a few scratches. Well packaged and received on time... I look forward to recommending you... Thank you!
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Response from John Steel
Thank you for your feedback! We're delighted to hear that you're happy with the steel plate. Indeed, the raw material can sometimes show a few small marks or scratches, inherent to this type of finish. This is part and parcel of the material, while guaranteeing robust quality. We thank you for your understanding and trust, and look forward to working with you on your next projects! We hope to see you soon.
V
Rating: 4 out of 5
Very good after-sales service
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J
Rating: 4 out of 5
Hello, the pieces I ordered are in accordance with the measurements of my order. I only regret that the edges are not polished. Otherwise everything is fine. Sincerely, J. LIVYNS - Embellys Sarl Côté Services
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E
Rating: 1 out of 5
Scratched plate (40) and greasy black trace
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Response from John Steel
Hello,
We're sorry to hear that you've had a problem with your plate, and we understand your dissatisfaction. We have tried to contact you by phone and e-mail in order to resolve this problem together, but unfortunately we have not received a reply from you.
If you still require assistance, please do not hesitate to call us as soon as possible so that we can discuss the matter and find a suitable solution.
Thank you for your understanding and cooperation.
Yours faithfully
John Steel.
We're sorry to hear that you've had a problem with your plate, and we understand your dissatisfaction. We have tried to contact you by phone and e-mail in order to resolve this problem together, but unfortunately we have not received a reply from you.
If you still require assistance, please do not hesitate to call us as soon as possible so that we can discuss the matter and find a suitable solution.
Thank you for your understanding and cooperation.
Yours faithfully
John Steel.
F
Rating: 4 out of 5
Compliant product
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L
Rating: 4 out of 5
Cutting to the millimetre nickel nickel delivery but the quality of the product could have been a little better for the price.
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Response from John Steel
Thank you for your detailed feedback!
We are delighted that the cutting and delivery lived up to your expectations. Regarding the quality of the product, we take good note of your comment. We are constantly striving to improve our materials while maintaining competitive prices, and your feedback helps us identify areas for improvement. We hope you will give us the opportunity to offer you an even better experience with your next order.
A
Rating: 1 out of 5
I ordered a stainless steel plate (73 cm diameter) from the "John Steel" site, cost: €586.00. This plate is obviously non-conforming, with a central deformation formed by a 1.5 mm hollow that is perfectly visible on the photos I sent them. In spite of this, "John Steel" refused to take back the plate for exchange - here's their reply: "Your plate remains in conformity with the factory specifications. The deviation you have noted is minimal, and is within the norms." It would therefore appear that the obvious deformation, in the form of a bowl rendering the plate unusable, is a normal compliance for "John Steel"!!!! Which is, of course, totally unacceptable. Let's hear it!
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Response from John Steel
Hello,
We understand your disappointment and are sorry that the product did not meet your expectations. However, we would like to point out that the plate you ordered complies with the factory conformity standards defined in our General Sales Conditions, available on this page: https://www.john-steel.com/fr/content/3-conditions-generales-de-vente. As mentioned in our previous exchanges, the deviation of 1.5 mm remains within acceptable technical tolerances for this type of stainless steel product, as established by manufacturing standards. It is important to note that for this type of custom order, slight variations can sometimes occur and remain within accepted manufacturing tolerances.
We assure you that customer satisfaction is our priority, and we are always available to discuss possible solutions. Please do not hesitate to contact us if you would like more information, or to discuss how we can help you.
Yours faithfully
The John Steel team
We understand your disappointment and are sorry that the product did not meet your expectations. However, we would like to point out that the plate you ordered complies with the factory conformity standards defined in our General Sales Conditions, available on this page: https://www.john-steel.com/fr/content/3-conditions-generales-de-vente. As mentioned in our previous exchanges, the deviation of 1.5 mm remains within acceptable technical tolerances for this type of stainless steel product, as established by manufacturing standards. It is important to note that for this type of custom order, slight variations can sometimes occur and remain within accepted manufacturing tolerances.
We assure you that customer satisfaction is our priority, and we are always available to discuss possible solutions. Please do not hesitate to contact us if you would like more information, or to discuss how we can help you.
Yours faithfully
The John Steel team
Y
Rating: 4 out of 5
a little disappointing to start my order but now I received my piece it's perfect, thank you
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G
Rating: 1 out of 5
I tried every way to cancel an order because of a mistake on my part,instead of cm I had put mm and I don't do anything about it, they arrived late and you don't answer the phone.
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C
Rating: 1 out of 5
The order went well, but I took 15mm steel, so don't expect a precise cut. Probably better with thinner steel, but now I'll have to cut all 216 holes again to get something clean. So I'm not very happy... (
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Response from John Steel
Hello,
Thank you for taking the time to leave a review. We're sorry to hear that you're not entirely satisfied with the quality of the cuts on your product (which happens very rarely). Customer satisfaction is a priority for us, and we are always looking to improve our products.
If you have encountered a specific problem with the cuts on your product, we invite you to contact us directly.
Sincerely, John Steel.
Thank you for taking the time to leave a review. We're sorry to hear that you're not entirely satisfied with the quality of the cuts on your product (which happens very rarely). Customer satisfaction is a priority for us, and we are always looking to improve our products.
If you have encountered a specific problem with the cuts on your product, we invite you to contact us directly.
Sincerely, John Steel.
M
Rating: 4 out of 5
Very satisfied with John Steel, excellent packaging, delivery to be reviewed!
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Y
Rating: 4 out of 5
Satisfied, but the rusty appearance has trouble going forward despite spraying 2 times a day.
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J
Rating: 4 out of 5
Perfectly cut, but it's a pity that one side has large stripes. Fortunately, this side will not be visible from the outside.
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Response from John Steel
Hello Jean-Marie,
Thank you for your feedback. We're delighted that you like the cut. We apologize for the frosted marks on one side. As raw aluminum is an untreated material, there are some plates that may have slight scratches or marks that can settle on them unfortunately. If you need anything else, please don't hesitate to contact us. We'll do our best to satisfy you.
Sincerely, John Steel.
Thank you for your feedback. We're delighted that you like the cut. We apologize for the frosted marks on one side. As raw aluminum is an untreated material, there are some plates that may have slight scratches or marks that can settle on them unfortunately. If you need anything else, please don't hesitate to contact us. We'll do our best to satisfy you.
Sincerely, John Steel.
T
Rating: 4 out of 5
Fast and precise
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G
Rating: 4 out of 5
PERFECT DELIVERY AND PRODUCT
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Y
Rating: 4 out of 5
Perfect for cutting, but the packaging needs to be improved for thin and long sheets. One of the sheets I received was slightly bent, but I was able to straighten it properly.
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P
Rating: 4 out of 5
very fast, just as I expected
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F
Rating: 4 out of 5
Good value for money
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M
Rating: 4 out of 5
Very satisfied with my purchase and the availability of your very attentive service. The only downside was the lack of tracking for the delivery that was supposed to arrive on a Tuesday. I waited all day without any message from Geodis. The delivery man came the next day and said the goods hadn't arrived!
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Response from John Steel
Thanks for your comment :-)
Indeed, we had noticed this lack of communication from Geodis.
Goods must be delivered to the nearest depot before 6am.
Otherwise, it cannot be included in the morning round.
The tracking system will indicate this and you should receive a text message from them.
We'll pass the information on to you next time.
Best regards,
JOHN
Indeed, we had noticed this lack of communication from Geodis.
Goods must be delivered to the nearest depot before 6am.
Otherwise, it cannot be included in the morning round.
The tracking system will indicate this and you should receive a text message from them.
We'll pass the information on to you next time.
Best regards,
JOHN
G
Rating: 1 out of 5
No cutting, no squaring. Not precise up to 2mm difference. And disgusting cut not neat not clean. All this for an expensive price. For that price, you'd think you were getting impeccable quality.
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J
Rating: 1 out of 5
The holes weren't drilled, I'm working with the salesman to find a solution.
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M
Rating: 4 out of 5
Ok but expensive
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J
Rating: 4 out of 5
Fast and efficient, but a little expensive...
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O
Rating: 1 out of 5
Double-sided striped plate
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Response from John Steel
Hello Oguzhan,
We would like to apologize for the inconvenience related to your order. Unfortunately, in certain rare situations, whether during production, handling or delivery, it may happen that the product does not meet your expectations.
If this happens, as in your case, please call 0 800 746 548 (from France or Belgium) or +33 1 77 62 03 44 (from abroad) to find a solution together.
Sincerely, John Steel.
We would like to apologize for the inconvenience related to your order. Unfortunately, in certain rare situations, whether during production, handling or delivery, it may happen that the product does not meet your expectations.
If this happens, as in your case, please call 0 800 746 548 (from France or Belgium) or +33 1 77 62 03 44 (from abroad) to find a solution together.
Sincerely, John Steel.
S
Rating: 1 out of 5
late with prompt payment
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Response from John Steel
Thank you for your comment.
D+3 is an option that prioritizes your order in production.
The aim is to produce within 3 days (24 hours on average).
Unfortunately, sometimes an order takes a long time to process and is dispatched after 3 days, with the transport involved, which gives the impression of a long lead time.
Please don't hesitate to contact us if your order takes a long time to process, so we can try to speed things up.
D+3 is an option that prioritizes your order in production.
The aim is to produce within 3 days (24 hours on average).
Unfortunately, sometimes an order takes a long time to process and is dispatched after 3 days, with the transport involved, which gives the impression of a long lead time.
Please don't hesitate to contact us if your order takes a long time to process, so we can try to speed things up.
L
Rating: 1 out of 5
a little disappointed this time
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P
Rating: 4 out of 5
Good product. Delays just a little long.
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