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A
Rating: 4 out of 5
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good and as ordered. I had asked not to be delivered before 05/10/21. However, I was contacted several times as early as 16/09/21. Thank you for taking into account the comments made at the time of ordering. Sincerely
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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D
Rating: 1 out of 5
still nothing received and no reply to my e-mail asking for explanations
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Response from John Steel
Hello, If you need us, you can contact us on 0 800 746 548 or via the contact form: https://www.john-steel.com/fr/nous-contacter Any other channel may not provide a rapid response, so please use the channels provided. Sincerely, John
A
Rating: 1 out of 5
still nothing received and no reply to my e-mail asking for explanations
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Response from John Steel
Hello, If you need us, you can contact us on 0 800 746 548 or via the contact form: https://www.john-steel.com/fr/nous-contacter Any other channel may not provide a rapid response, so please use the channels provided. Sincerely, John
A
Rating: 1 out of 5
How can I answer such a questionnaire when I still haven't received my order!
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Response from John Steel
Hello, thank you for your comment. Unfortunately, the email to collect your feedback is sent automatically after some time. Depending on the delay, you may receive it before the order is received. We apologize for the inconvenience. Sincerely, John
A
Rating: 1 out of 5
How can I answer such a questionnaire when I still haven't received my order!
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Response from John Steel
Hello, thank you for your comment. Unfortunately, the email to collect your feedback is sent automatically after some time. Depending on the delay, you may receive it before the order is received. We apologize for the inconvenience. Sincerely, John
A
Rating: 1 out of 5
Today is September 5: Order preparation notice received on August 20, no news since...
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Response from John Steel
Hello, Thank you for your comment. The wood factory has just returned from a 3-week vacation. The backlog of orders has caused a lot of pressure for the start of the new school year and we are trying to do everything we can to resolve the situation. We apologize for the inconvenience. Sincerely, John
A
Rating: 1 out of 5
Today is September 5: Order preparation notice received on August 20, no news since...
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Response from John Steel
Hello, Thank you for your comment. The wood factory has just returned from a 3-week vacation. The backlog of orders has caused a lot of pressure for the start of the new school year and we are trying to do everything we can to resolve the situation. We apologize for the inconvenience. Sincerely, John
Y
Rating: 4 out of 5
Very good, meticulous finish, quick turnaround on orders placed, possibility of drawing up a plan online. Highly recommended.
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A
Rating: 4 out of 5
Very good, meticulous finish, quick turnaround on orders placed, possibility of drawing up a plan online. Highly recommended.
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A
Rating: 4 out of 5
good quality correct cut.
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A
Rating: 4 out of 5
Very good for the plate ordered. Dimensions respected and very well packaged. Small hitch in delivery (different parcel relay from the one chosen when ordering). Apart from that, I can't recommend it highly enough.
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Response from John Steel
Hello, thank you for your comment. It's true that the delivery point you choose may vary. Carriers change the list of available relays on a daily basis. When this happens, we try to deliver as close as possible to the previous one each time. We apologize for the inconvenience. Unfortunately, this is beyond our control.
A
Rating: 4 out of 5
Well I appreciated the call that was given to me after the counter temp of the reception of my parcel, the plate is posed these very pretty thank you greeting Jean-Luc Brun
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J
Rating: 4 out of 5
Well I appreciated the call that was given to me after the counter temp of the reception of my parcel, the plate is posed these very pretty thank you greeting Jean-Luc Brun
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
The quality of manufacture is satisfactory on the aluminium; perfectible on the glued laminate. On the other hand, the price limits the desire to place an order and favors unraveling or cutting by oneself on a large rectangle...
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A
Rating: 4 out of 5
The quality of manufacture is satisfactory on the aluminium; perfectible on the glued laminate. On the other hand, the price limits the desire to place an order and favors unraveling or cutting by oneself on a large rectangle...
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A
Rating: 4 out of 5
Extremely urgent order, for which the dispatch date had been guaranteed by telephone, and which was not met. We had to have a set of parts urgently manufactured in Toulouse (200) to ensure delivery on time. Not sure we'd recommend ...
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Response from John Steel
Hello, thank you for your comment. Please note that the delivery times given are in working days only. With July 14th, deliveries were delayed by one day. Regarding information given by telephone, we base it on what production tells us, and it may vary depending on the urgency of the situation. In case of doubt, we will send you an e-mail. Sincerely, John
A
Rating: 4 out of 5
Extremely urgent order, for which the dispatch date had been guaranteed by telephone, and which was not met. We had to have a set of parts urgently manufactured in Toulouse (200) to ensure delivery on time. Not sure we'd recommend ...
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Response from John Steel
Hello, thank you for your comment. Please note that the delivery times given are in working days only. With July 14th, deliveries were delayed by one day. Regarding information given by telephone, we base it on what production tells us, and it may vary depending on the urgency of the situation. In case of doubt, we will send you an e-mail. Sincerely, John
A
Rating: 4 out of 5
Finishing not well done A sharp stainless steel snag remains on one side
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Rating: 4 out of 5
Finishing not well done A sharp stainless steel snag remains on one side
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
I called you and you told me that delivery with a 5% discount meant delivery in exactly 15 working days (5 days for a week). I ordered on tuesday, june 15. I was surprised to receive delivery on june 22, when I was not at home.
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Response from John Steel
Hello, thank you for your comment. Our +15 delivery times are up to 15 working days. It sometimes happens that orders are delivered earlier. If you have any special requirements, we have provided a comment space at the end of your basket. This allows us to adapt our production to your needs. :-)
A
Rating: 4 out of 5
I called you and you told me that delivery with a 5% discount meant delivery in exactly 15 working days (5 days for a week). I ordered on tuesday, june 15. I was surprised to receive delivery on june 22, when I was not at home.
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Response from John Steel
Hello, thank you for your comment. Our +15 delivery times are up to 15 working days. It sometimes happens that orders are delivered earlier. If you have any special requirements, we have provided a comment space at the end of your basket. This allows us to adapt our production to your needs. :-)
A
Rating: 4 out of 5
Neat workmanship, super-careful packaging, great lead time, only snag was the wrong Police applied to the cut. A shame.
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Response from John Steel
Hello, thank you for your comment. You can reach our after-sales service on 0800 746 548 or 0177620344 for customers outside France. If you have any questions about your order, don't hesitate to contact us. Wishing you a good day. Sincerely, John
P
Rating: 4 out of 5
Neat workmanship, super-careful packaging, great lead time, only snag was the wrong Police applied to the cut. A shame.
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Response from John Steel
Hello, thank you for your comment. You can reach our after-sales service on 0800 746 548 or 0177620344 for customers outside France. If you have any questions about your order, don't hesitate to contact us. Wishing you a good day. Sincerely, John
L
Rating: 4 out of 5
Overall satisfied with my order but ... It's a pity that it's not possible to make edge "folds" on metal materials.
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A
Rating: 4 out of 5
Overall satisfied with my order but ... It's a pity that it's not possible to make edge" folds on metal materials."
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A
Rating: 1 out of 5
Order still in preparation, two weeks after ordering. No prospect of delivery date (D+8 not respected). To be seen on the condition of the parcel on arrival and the quality of the items ordered.
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Response from John Steel
Hello, thank you for your comment. Our advertised lead times always exclude weekends, in the case of D+8 and D+15, so Saturdays and Sundays must be counted as days not taken into account for production. If you have any questions, we'll be happy to answer them via the means of contact indicated on the site.
B
Rating: 1 out of 5
Order still in preparation, two weeks after ordering. No prospect of delivery date (D+8 not respected). To be seen on the condition of the parcel on arrival and the quality of the items ordered.
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Response from John Steel
Hello, thank you for your comment. Our advertised lead times always exclude weekends, in the case of D+8 and D+15, so Saturdays and Sundays must be counted as days not taken into account for production. If you have any questions, we'll be happy to answer them via the means of contact indicated on the site.
A
Rating: 4 out of 5
The finish was not up to scratch. Otherwise, the material met expectations and was delivered on time.
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Response from John Steel
Hello, thank you for your comment. If you have a question about the finish, the condition of a product or any other similar request. I invite you to read our product sheets on the site, there is always a description of the product. And if necessary, our customer service team is there to help. :-)
A
Rating: 4 out of 5
The finish was not up to scratch. Otherwise, the material met expectations and was delivered on time.
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Response from John Steel
Hello, thank you for your comment. If you have a question about the finish, the condition of a product or any other similar request. I invite you to read our product sheets on the site, there is always a description of the product. And if necessary, our customer service team is there to help. :-)
D
Rating: 4 out of 5
Good-quality piece overall, but disappointed by some of the finish, notably the oblong holes which are not straight, with a belly on all of them.
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A
Rating: 4 out of 5
Good-quality piece overall, but disappointed by some of the finish, notably the oblong holes which are not straight, with a belly on all of them.
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A
Rating: 4 out of 5
The cutout prevents the damage that no alluminiò pls sword.
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