The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Hello, thank you for your comment. In case of defect, wrong delivery, or any other element which seems suspicious to you, do not hesitate to contact us by telephone or via the contact form. We will study any anomaly with you and try to find a satisfactory solution.
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Eva D.
Rating: 4 out of 5
following a purchase from 31/05/2021
The cutout prevents the damage that no alluminiò pls sword.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2021
delivery in very poor condition
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Response from John Steel
Hello, thank you for your comment. In case of defect, wrong delivery, or any other element which seems suspicious to you, do not hesitate to contact us by telephone or via the contact form. We will study any anomaly with you and try to find a satisfactory solution.
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Acheteur Vérifié
Rating: 4 out of 5
The plate is the right size but there are scratches on both sides and a number written in felt-tip pen. I did not return it because it was intended to be placed under a stove that was installed 2 days after delivery.
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Acheteur Vérifié
Rating: 4 out of 5
The products are of very good quality, delivery on time, good cooperation, our requests are well taken care of.
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Acheteur Vérifié
Rating: 4 out of 5
Painstaking contact: John is unaware that the software recommended for dimensioning parts is not usable on APPLE. I admit I'm worried: a 3m long plate with a large recess that makes it fragile for transport. On arrival, everything was perfect: reinforced packing with wooden cleats, VERY thick protective cardboard boxes, multiple straps, protective film... BRAVO! I'm preparing another order.
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Andre-Francous P.
Rating: 4 out of 5
following a purchase from 10/05/2021
Painstaking contact: John is unaware that the software recommended for dimensioning parts is not usable on APPLE. I admit I'm worried: a 3m long plate with a large recess that makes it fragile for transport. On arrival, everything was perfect: reinforced packing with wooden cleats, VERY thick protective cardboard boxes, multiple straps, protective film... BRAVO! I'm preparing another order.
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François B.
Rating: 4 out of 5
following a purchase from 17/05/2021
The products are of very good quality, delivery on time, good cooperation, our requests are well taken care of.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery late but quickly executed after telephone contact.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
Delivery late but quickly executed after telephone contact.
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PY D.
Rating: 4 out of 5
following a purchase from 08/05/2021
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2021
Hello John Dit mon gars, you're a little off your rocker. You're asking me to evaluate my order when you haven't delivered yet. On the other hand, payment has been received. Should I be worried? See you later comrade Raphaël Bouziane
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Response from John Steel
Hello, thank you for your comment. Your order has taken some time, some materials are becoming rarer and rarer and stocks are regulated daily. I invite you to contact us at any time for further information. You can reach us via this link: https://www.john-steel.com/fr/nous-contacter
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Acheteur Vérifié
Rating: 1 out of 5
Hello John Dit mon gars, you're a little off your rocker. You're asking me to evaluate my order when you haven't delivered yet. On the other hand, payment has been received. Should I be worried? See you later comrade Raphaël Bouziane
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Response from John Steel
Hello, thank you for your comment. Your order has taken some time, some materials are becoming rarer and rarer and stocks are being regulated daily. I invite you to contact us at any time for further information. You can reach us via this link: https://www.john-steel.com/fr/nous-contacter
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
Full scratch plate + felt-tip marking
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Response from John Steel
Hello, thank you for your comment. All materials without PVC film will almost always be scratched. If the material has a PVC film, this is indicated in the product data sheet. As for the pen marks, these are necessary to identify the plates. This can be removed with a simple solvent. If you have any questions, please do not hesitate to contact us :-)
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Acheteur Vérifié
Rating: 4 out of 5
Full scratch plate + felt-tip marking
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Response from John Steel
Hello, thank you for your comment. All materials without PVC film will almost always be scratched. If the material has a PVC film, this is indicated in the product data sheet. As for the pen marks, these are necessary to identify the plates. This can be removed with a simple solvent. If you have any questions, please do not hesitate to contact us :-)
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
no comment
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Acheteur Vérifié
Rating: 4 out of 5
no comment
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Hervé L.
Rating: 1 out of 5
following a purchase from 30/04/2021
My order dated 30/04 is still being prepared, despite the claims of the customer service department, which had promised me delivery ex works on 14 May. We're a long way from an 8-day delivery time. As it is, I cannot recommend John Steel.
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Response from John Steel
Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.
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Acheteur Vérifié
Rating: 1 out of 5
My order dated 30/04 is still being prepared, despite the claims of the customer service department, which had promised me delivery ex works on 14 May. We're a long way from an 8-day delivery time. As it is, I cannot recommend John Steel.
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Response from John Steel
Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.
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Acheteur Vérifié
Rating: 4 out of 5
goods conform to my order. Delivery time a little long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
goods conform to my order. Delivery time a little long
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Acheteur Vérifié
Rating: 4 out of 5
Quick and easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Quick and easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
Well done, practical site. Delivery very late, too bad...
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Acheteur Vérifié
Rating: 4 out of 5
Well done, practical site. Delivery very late, too bad...
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Acheteur Vérifié
Rating: 4 out of 5
Result as expected. Top-notch website!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2021
Result as expected. Top-notch website!
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Acheteur Vérifié
Rating: 4 out of 5
Completely satisfied? the shipment arrived safely and the packaging is great.
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ROBERT M.
Rating: 4 out of 5
following a purchase from 06/04/2021
Completely satisfied... the shipment arrived safely and the packaging is great.
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jean-jacques D.
Rating: 4 out of 5
following a purchase from 05/04/2021
good precision of the cut-outs requested, reasonable deadlines. Of course it comes at a cost, but good service. I'll be back.
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Acheteur Vérifié
Rating: 4 out of 5
good precision of the cut-outs requested, reasonable deadlines. Of course it comes at a cost, but good service. I'll be back.
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Acheteur Vérifié
Rating: 4 out of 5
User-friendly website. Product meets needs. Good responsiveness of online service. Delivery within 8 days exceeded but for external reasons.
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Etienne H.
Rating: 4 out of 5
following a purchase from 01/04/2021
User-friendly website. Product meets needs. Good responsiveness of online service. Delivery within 8 days exceeded but for external reasons.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2021
I still haven't received anything. It's been 15 days since I ordered.
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Response from John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received anything. It's been 15 days since I ordered.
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Response from John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
Delay a bit long and a lot of scratches on the aluminum plate. Question about ribs: the required precision was there...
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Acheteur Vérifié
Rating: 4 out of 5
Delay a bit long and a lot of scratches on the aluminum plate. Question about ribs: the required precision was there...
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Acheteur Vérifié
Rating: 4 out of 5
RAS. Satisfied with product and service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
RAS. Satisfied with product and service.
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