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D
Rating: 4 out of 5
Good-quality piece overall, but disappointed by some of the finish, notably the oblong holes which are not straight, with a belly on all of them.
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Customer reviews of John Steel
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9,6
/10
Overall rating: 9,6 out of 10
Based on 5 018 published reviews
Summary of reviews
John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good-quality piece overall, but disappointed by some of the finish, notably the oblong holes which are not straight, with a belly on all of them.
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A
Rating: 4 out of 5
The cutout prevents the damage that no alluminiò pls sword.
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A
Rating: 1 out of 5
delivery in very poor condition
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Response from John Steel
Hello, thank you for your comment. In case of defect, wrong delivery, or any other element which seems suspicious to you, do not hesitate to contact us by telephone or via the contact form. We will study any anomaly with you and try to find a satisfactory solution.
E
Rating: 4 out of 5
The cutout prevents the damage that no alluminiò pls sword.
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A
Rating: 1 out of 5
delivery in very poor condition
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Response from John Steel
Hello, thank you for your comment. In case of defect, wrong delivery, or any other element which seems suspicious to you, do not hesitate to contact us by telephone or via the contact form. We will study any anomaly with you and try to find a satisfactory solution.
A
Rating: 4 out of 5
The plate is the right size but there are scratches on both sides and a number written in felt-tip pen. I did not return it because it was intended to be placed under a stove that was installed 2 days after delivery.
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A
Rating: 4 out of 5
The products are of very good quality, delivery on time, good cooperation, our requests are well taken care of.
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A
Rating: 4 out of 5
Painstaking contact: John is unaware that the software recommended for dimensioning parts is not usable on APPLE. I admit I'm worried: a 3m long plate with a large recess that makes it fragile for transport. On arrival, everything was perfect: reinforced packing with wooden cleats, VERY thick protective cardboard boxes, multiple straps, protective film... BRAVO! I'm preparing another order.
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A
Rating: 4 out of 5
Painstaking contact: John is unaware that the software recommended for dimensioning parts is not usable on APPLE. I admit I'm worried: a 3m long plate with a large recess that makes it fragile for transport. On arrival, everything was perfect: reinforced packing with wooden cleats, VERY thick protective cardboard boxes, multiple straps, protective film... BRAVO! I'm preparing another order.
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F
Rating: 4 out of 5
The products are of very good quality, delivery on time, good cooperation, our requests are well taken care of.
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A
Rating: 4 out of 5
Delivery late but quickly executed after telephone contact.
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A
Rating: 4 out of 5
Delivery late but quickly executed after telephone contact.
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P
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Fine
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A
Rating: 1 out of 5
Hello John Dit mon gars, you're a little off your rocker. You're asking me to evaluate my order when you haven't delivered yet. On the other hand, payment has been received. Should I be worried? See you later comrade Raphaël Bouziane
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Response from John Steel
Hello, thank you for your comment. Your order has taken some time, some materials are becoming rarer and rarer and stocks are regulated daily. I invite you to contact us at any time for further information. You can reach us via this link: https://www.john-steel.com/fr/nous-contacter
A
Rating: 1 out of 5
Hello John Dit mon gars, you're a little off your rocker. You're asking me to evaluate my order when you haven't delivered yet. On the other hand, payment has been received. Should I be worried? See you later comrade Raphaël Bouziane
Translated reviews
Response from John Steel
Hello, thank you for your comment. Your order has taken some time, some materials are becoming rarer and rarer and stocks are being regulated daily. I invite you to contact us at any time for further information. You can reach us via this link: https://www.john-steel.com/fr/nous-contacter
A
Rating: 4 out of 5
Full scratch plate + felt-tip marking
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Response from John Steel
Hello, thank you for your comment. All materials without PVC film will almost always be scratched. If the material has a PVC film, this is indicated in the product data sheet. As for the pen marks, these are necessary to identify the plates. This can be removed with a simple solvent. If you have any questions, please do not hesitate to contact us :-)
A
Rating: 4 out of 5
Full scratch plate + felt-tip marking
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Response from John Steel
Hello, thank you for your comment. All materials without PVC film will almost always be scratched. If the material has a PVC film, this is indicated in the product data sheet. As for the pen marks, these are necessary to identify the plates. This can be removed with a simple solvent. If you have any questions, please do not hesitate to contact us :-)
A
Rating: 4 out of 5
no comment
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A
Rating: 4 out of 5
no comment
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H
Rating: 1 out of 5
My order dated 30/04 is still being prepared, despite the claims of the customer service department, which had promised me delivery ex works on 14 May. We're a long way from an 8-day delivery time. As it is, I cannot recommend John Steel.
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Response from John Steel
Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.
A
Rating: 1 out of 5
My order dated 30/04 is still being prepared, despite the claims of the customer service department, which had promised me delivery ex works on 14 May. We're a long way from an 8-day delivery time. As it is, I cannot recommend John Steel.
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Response from John Steel
Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.
A
Rating: 4 out of 5
goods conform to my order. Delivery time a little long
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A
Rating: 4 out of 5
goods conform to my order. Delivery time a little long
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A
Rating: 4 out of 5
Quick and easy.
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A
Rating: 4 out of 5
Quick and easy.
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A
Rating: 4 out of 5
Well done, practical site. Delivery very late, too bad...
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A
Rating: 4 out of 5
Well done, practical site. Delivery very late, too bad...
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A
Rating: 4 out of 5
Result as expected. Top-notch website!
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A
Rating: 4 out of 5
Result as expected. Top-notch website!
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A
Rating: 4 out of 5
Completely satisfied? the shipment arrived safely and the packaging is great.
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R
Rating: 4 out of 5
Completely satisfied... the shipment arrived safely and the packaging is great.
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J
Rating: 4 out of 5
good precision of the cut-outs requested, reasonable deadlines. Of course it comes at a cost, but good service. I'll be back.
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A
Rating: 4 out of 5
good precision of the cut-outs requested, reasonable deadlines. Of course it comes at a cost, but good service. I'll be back.
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A
Rating: 4 out of 5
User-friendly website. Product meets needs. Good responsiveness of online service. Delivery within 8 days exceeded but for external reasons.
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E
Rating: 4 out of 5
User-friendly website. Product meets needs. Good responsiveness of online service. Delivery within 8 days exceeded but for external reasons.
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A
Rating: 1 out of 5
I still haven't received anything. It's been 15 days since I ordered.
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Response from John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
A
Rating: 1 out of 5
I still haven't received anything. It's been 15 days since I ordered.
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Response from John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
A
Rating: 4 out of 5
Delay a bit long and a lot of scratches on the aluminum plate. Question about ribs: the required precision was there...
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