Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

Reviews 2 and 3 stars

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M
MICHEL R.
Rating: 3 out of 5
following a purchase from 22/06/2026
Hello, the ordered item will not be used because I made a mistake in interpreting the dimensions, either in mm instead of cm.
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K
khalid E.
Rating: 2 out of 5
following a purchase from 27/04/2026
I paid an extra fee for faster delivery in 3 days and I received my product much later...
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Response from John Steel
Hello Khalid,

Thank you for sharing your experience. We are sorry
L
laurent S.
Rating: 3 out of 5
following a purchase from 09/04/2026
Product conforms but scratched. The two pieces of aluminum are of different colors.
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Response from John Steel
Hello Laurent,

We sincerely thank you for taking the time to share your opinion. We are delighted that the product meets your expectations and hope to see you very soon in our store to discover our other creations.

Best regards,
The John Steel team
B
bruno M.
Rating: 2 out of 5
following a purchase from 13/04/2026
very disappointed, I will not order from you again. Correct packaging not damaged, but plate very damaged, I could only use one out of two. I can't send you the photos in this review but if you give me an email, I will send you the 3 photos.
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Response from John Steel
Hello Bruno,

We are sorry to hear that you have encountered problems with your order. Your satisfaction is very important to us and we would like to discuss this further with you. Could you please contact us at the email address provided on our website so that we can resolve this situation together?

Best regards,
The John Steel shop team
P
Pierre D.
Rating: 2 out of 5
following a purchase from 03/04/2026
Poorly deburred piece. Mirror effect announced while received "brushed metal" effect.
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Response from John Steel
Hello Pierre,

Thank you for taking the time to share your experience. We are sorry to learn that the product received does not meet your expectations and we wish to understand your situation better. Please do not hesitate to contact us directly so that we can discuss this matter and find a suitable solution.

Best regards,
The John Steel team
E
Eric G.
Rating: 2 out of 5
following a purchase from 24/03/2026
Rust is already appearing
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Response from John Steel
Hello Eric,

Thank you for your feedback and we are sorry to hear that you are experiencing an issue with your product. We invite you to contact us directly so that we can help you resolve this problem as soon as possible.

Best regards,
The John Steel team
A
ALABERT P.
Rating: 2 out of 5
following a purchase from 08/04/2026
many scratches on one of the two sides of each sheet. huge disappointment
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Response from John Steel
Hello ALABERT,

We are sincerely sorry to hear that you encountered imperfections with your order. Your satisfaction is important to us, and we invite you to contact us privately to discuss your situation and find a solution together.

Best regards,
The John Steel shop team.
H
hugo C.
Rating: 3 out of 5
following a purchase from 26/03/2026
The received sheets were striped knowing that these are front faces of the system, it's a bit complicated...
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Response from John Steel
Hello Hugo,

Thank you for taking the time to share your feedback. We are glad to hear that you are generally satisfied with your order, but we understand your disappointment regarding the scratches on the plates. Your feedback is valuable and will help us improve our service.

Best regards,
The John Steel shop team.
T
Thierry G.
Rating: 3 out of 5
following a purchase from 22/03/2026
Too expensive for a first purchase, okay, but hold on to something else.
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Response from John Steel
Hello Thierry,

Thank you for taking the time to share your feedback. We are glad that your first experience was positive, although we understand your concerns regarding the prices. Your opinion is important to us and we hope to see you again soon.

Best regards,
The John Steel team
J
Jeroen V.
Rating: 3 out of 5
following a purchase from 12/02/2026
Material was delivered bent.
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Camille G.
Rating: 2 out of 5
following a purchase from 09/12/2025
So perfect product! The cut and the drilling are spot on! However, I only give 2 stars for the delivery... They need to stop working with TNT... They swapped my package with someone else's and no help was provided.... I managed to find this person thanks to the invoice present in the package (which luckily had received my package and lived not far from me) and to recover my package... In short, I had to do TNT's job...
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Response from John Steel
Hello Camille,

Thank you for taking the time to share your experience. We are pleased to hear that you are satisfied with the product, but we understand your frustration regarding the delivery. We invite you to contact us directly so that we can discuss this situation and provide you with any necessary assistance.

Best regards,
The John Steel team
D
Dominique F.
Rating: 2 out of 5
following a purchase from 09/12/2025
a bit restrictive due to the schedule which is not specified by SMS. I had to spend the whole day waiting for my package which only arrived at 7 PM, a bit disappointing
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Response from John Steel
Hello Dominique,

Thank you for your feedback and we regret that the delivery time was not clearly specified. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can assist you better in this situation.

Best regards,
The shop team.
A
Alexandre B.
Rating: 2 out of 5
following a purchase from 24/11/2025
Good the first time. This time, the piece is scratched and marked. You won't see me again.
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Response from John Steel
Hello Alexandre,

Thank you for your feedback and we are sincerely sorry to hear that your last experience did not meet your expectations. Your satisfaction is important to us and we would be happy to understand your situation better in order to find a solution. Please feel free to contact us directly so that we can discuss it.

Best regards,
The John Steel team
E
Eliseo Z.
Rating: 2 out of 5
following a purchase from 17/10/2025
The stainless steel surface that was supposed to be completely mirror polished is not uniform and has large dull areas. A disappointment.
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Maria Teresa S.
Rating: 3 out of 5
following a purchase from 13/10/2025
The product is okay, only it arrived a week late and since I had workers who had to return after 7 days, it caused me this problem. However, the product is okay.
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F
François P.
Rating: 3 out of 5
following a purchase from 09/10/2025
Coast of pressing not respected. Too bad, the rest is perfect, your drawing software is not user-friendly.
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Response from John Steel
Hello François,

Thank you very much for your r
N
Nicolas S.
Rating: 3 out of 5
following a purchase from 03/10/2025
The order is compliant, but has been processed with a huge delay... Without spontaneous communication from the seller.
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Gilles G.
Rating: 2 out of 5
following a purchase from 15/09/2025
Hello Madam, Sir Two remarks for the order HTEHARUTV - wrong address for the package, announced at "Coccinelle Taverny" but delivered to "point Phone Taverny" - finishing state of the piece disappointing. The plate comes from a scratched sheet. The laser cutting is rough (you need to revise your machine) In summary, your service is mediocre given the price asked. I had planned a large order of cuts but I may address elsewhere. Best regards, Gilles
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Ludovic D.
Rating: 3 out of 5
following a purchase from 21/05/2025
The edges of the plates must have been cleaned because the adhesive was melted around the edges of the plates.
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Response from John Steel
Hello,

Thank you for taking the time to share your experience. We are sincerely sorry for this inconvenience: this type of issue is really very rare and does not reflect our usual quality level. It is exceptional for the protective film to melt like this around the edges of the plates.

Please do not hesitate to reach out to us if needed, we remain at your disposal and hope to fully regain your trust with your next order.

Best regards,
The John Steel team
R
rémi R.
Rating: 2 out of 5
following a purchase from 11/04/2025
Hello, I was disappointed with my order because I wanted parts of 167/158cm and I received 167mm and 158mm. It's my fault because I didn't check that the software had returned my order in mm. The price seemed reasonable to me but not for such small parts.
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Response from John Steel
Hello,

We are sincerely sorry to hear about your disappointment regarding your order. We completely understand your frustration, especially when a unit error can lead to such a difference in dimensions.

Even though you mention that it was an oversight related to the automatic conversion to millimeters, we would have liked it to be clearer in the process to avoid this kind of situation. Your feedback is valuable, and we will look into how to better alert our users on this point during the validation of their orders.

We hope to have the opportunity to provide you with a better experience in the future. Please do not hesitate to contact us if we can assist you in any way.

Best regards,
John Steel.
P
Paolo C.
Rating: 2 out of 5
following a purchase from 26/02/2025
I paid 24 euros more to get the plates as soon as possible, but it wasn't like that. I received them last Friday; I had already left.
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D
daniel L.
Rating: 2 out of 5
following a purchase from 14/02/2025
I ordered 2 aluminium plates. On each piece, the 2 faces have fairly deep scratches. I'd need at least one clean side to make an amplifier front panel.
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Response from John Steel
Hello,

Thank you for your feedback. We understand your disappointment regarding the scratches on the plates. However, it is important to note that the raw material you have chosen is delivered in its natural, untreated state (information on the product sheet). This means that it may present imperfections, including scratches of varying depths, depending on the condition of the plate at the time of dispatch.

This material is mainly intended for uses where aesthetics are not a priority, and it is indeed possible that one side may be less clean than the other.

We remain at your disposal for any further information you may require, and thank you for your understanding.

Best regards,
john Steel.
G
Gabriel B.
Rating: 2 out of 5
following a purchase from 09/02/2025
Ordered 2x 150/150, received 1x 150/150 OK and 1x 141/148 ?? Bizzard, no?
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Response from John Steel
Hello,

Sorry for this error on our part. We do our best to avoid this kind of problem, but it seems that a wrong cut was sent by mistake.

Please do not hesitate to contact us so that we can find a solution together. Thank you for your understanding!

John Steel.
R
Richard P.
Rating: 3 out of 5
following a purchase from 18/12/2024
easy site
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Yann R.
Rating: 3 out of 5
following a purchase from 22/09/2024
The online tool is impractical
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Response from John Steel
Thank you for your feedback!
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.
M
MEUBLES M.
Rating: 2 out of 5
following a purchase from 27/07/2024
I think it's very, very expensive.
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Response from John Steel
Hello,
We completely understand that price is an important factor in your purchasing decision, but you've been through our services anyway? If you have any further questions or concerns, please do not hesitate to contact us.
John Steel.
G
Gilles G.
Rating: 3 out of 5
following a purchase from 02/06/2024
The parcel conforms to my order and is very well packaged.... but TNT has made this experience very bad: TNT called me to tell me that they couldn't find my address (Amazon, Chronopost ... have no problem), and this without even going out...and they left the parcel with me in a shop more than 20 kms away (there and back). Having paid for home delivery, I find this way of treating customers deplorable! Change delivery company!
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Response from John Steel
Hello Gilles,

Thank you for taking the time to share your experience with us. We are delighted to hear that the parcel was as you ordered and that the packaging met your expectations. However, we are sorry to hear that the delivery did not live up to your expectations.

We fully understand your frustration with TNT's delivery service. It is unacceptable that you had to travel such a long distance to collect your parcel, especially after paying for home delivery. Your satisfaction is our priority, and we sincerely apologize for any inconvenience caused.

We take your feedback on the services of our delivery partners very seriously. Please be assured that we will immediately report your experience to TNT to prevent this type of situation from recurring in the future.

Sincerely, John Steel.
E
Elsa B.
Rating: 2 out of 5
following a purchase from 22/05/2024
There were scratches on my coin
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Response from John Steel
Hello Elsa,

Thank you for sharing your thoughts about your recent order. We're sorry to hear that your piece arrived with scratches.

We would like to inform you that, as stated in the product sheet, the raw material used for this piece has a 95% probability of arriving with scratches. This is due to the nature of the material and the manufacturing process. We make a point of detailing this information in the product description so that our customers are fully aware of what to expect.

Thank you for your understanding.

Yours sincerely, John Steel.
P
Pascaline F.
Rating: 2 out of 5
following a purchase from 15/04/2024
I ordered a small steel plate to make the top of a table: it arrived scratched and with impressions of cogs that must have been placed on it. No protective film was affixed to it, even though this is clearly indicated on the website. No doubt I must have benefited from a fall that must have been lying around...
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REMI P.
Rating: 2 out of 5
following a purchase from 25/04/2024
Perfect cutting, delivery time and packaging BUT "home" delivery never arrived...at home!
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Response from John Steel
Hello Rémi,

We sincerely apologize for the inconvenience you experienced during the delivery of your order. Your situation is quite exceptional and does not reflect the quality of service we strive to provide to our customers.

We would like to inform you that the problem is due to poor handling of your order by our carrier. We are currently in the process of resolving this problem to avoid any recurrence in the future.

We assure you that we are doing everything in our power to ensure that you, and all our customers, do not have to face this kind of situation again.

We thank you for your understanding and remain at your disposal should you have any further questions or concerns.

Yours sincerely, John Steel
J
Jean Francois M.
Rating: 2 out of 5
following a purchase from 20/01/2024
I didn't understand that raw steel meant that the part would arrive very marked with scratches 1 mm deep.
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Response from John Steel
Good day to you,
Thank you for your comment and feedback.

Indeed, it is important to understand what the material is.
In the case of a raw material, which is a material without PVC film.
It will be scratched, it's almost inevitable.

That's why the choice of material is so important, and our team is happy to advise you according to your needs.
Don't hesitate to give us a call or use our contact form.

Best regards,
John
J
Jean-Clément M.
Rating: 3 out of 5
following a purchase from 15/12/2023
Delivery time...too long
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Thierry B.
Rating: 3 out of 5
following a purchase from 16/11/2023
The product conforms to the order but the delivery was deplorable. No compensation offered.
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Response from John Steel
Thank you for your comment.

Unfortunately, in times of high demand, carriers tend to simplify their deliveries.
To do this, they use point-relays for items that are scheduled for home delivery.

We try to prevent this, but our remedies are limited.
N
Nicholas P.
Rating: 2 out of 5
following a purchase from 02/11/2023
Rather well done interface, but I received parts that didn't conform to the preview and to my expectations (wrong brushing direction for stainless steel). Apparently it's my fault, so too bad for me. I'm going to have the parts redone, but elsewhere :-(
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Response from John Steel
Hello Nicholas, I am sorry to hear that you received parts that did not meet your expectations. Our team is doing everything possible to provide quality products and we take your comments very seriously. We will do our best to improve our production process and avoid this kind of inconvenience in the future. We hope to have the opportunity to fully satisfy you in the future. Thank you for your feedback.
A
Acheteur Vérifié
Rating: 2 out of 5
Blue cut sheet metal ...
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Response from John Steel
Hello, Thank you for your comment. If you have any questions about the merchandise, delivery or any other questions regarding your order. I invite you to contact our experts in COLMAR via the means of contact proposed. Wishing you a good day, JOHN
A
Acheteur Vérifié
Rating: 3 out of 5
Don't blame the delivery for something that can't be done. 2 trips at 20 minutes for a parcel that could have been delivered to my letterbox.
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Response from John Steel
Hello Verified Buyer,

We sincerely thank you for your feedback. We understand your frustration regarding the delivery and we are glad that you took the time to share your experience. We hope to see you soon in our store to offer you an even more satisfying experience.

Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
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Response from John Steel
Hello Verified Buyer,

We sincerely thank you for taking the time to share your feedback. Your input is valuable to us and we hope to have the pleasure of seeing you again soon in our online store.

Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
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Response from John Steel
Hello Verified Buyer,

We sincerely thank you for taking the time to share your experience with us. Your feedback is valuable and we hope to have the opportunity to fully satisfy you during your next visit.

Best regards,
The John Steel shop team
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered and received 4 aluminium door covers for a very high price of about 90. I expected to receive a high-quality product with an impeccable finish. This is absolutely not the case, as all 4 plates are scratched and the cut-outs are not even smoothed. This is simply scandalous.
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Response from John Steel
Hello, Thank you for your comment. As we discussed over the phone. It's important to pay attention to how the plates may look. The product sheets indicate when there may be scratches, for example. And also, as in your case, that most of our materials come with a PVC film to be removed on installation. If you're not sure which material is right for you, or have questions about how we're going to protect your plates, or about the goods you've received, we'd be delighted to discuss them with you. We'll be happy to discuss it by phone or e-mail :-) Wishing you a pleasant day, Sincerely, John
A
Acheteur Vérifié
Rating: 3 out of 5
Very good telephone contact and correct delivery, but the color of the raw steel on the site (brown) is completely different from that of the part received (gray)... The dimensions are correct, but there are also numerous scratches and a 3mm dent caused by an impact on the top of the part. Cdlt,
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Response from John Steel
Hello, thank you for your comment. You should know that each material has its own specificities. For example, S355 steel, the one you mention, is a rough material and prone to scratching. We indicate all this on the product pages. If you have any doubts, don't hesitate to contact us, we're here to answer your questions. Sincerely, John
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