Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

Reviews 2 and 3 stars

Reset filters
A
Acheteur Vérifié
Rating: 3 out of 5
Order placed Tuesday 07/11 evening received incomplete Friday (10 pieces out of 33 ordered) very responsive customer service missing pieces sent next working day. Received the rest of the order today, still 6 pieces missing... to be continued
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I ordered a 3 mm thick rectangular aluminium plate, which I received promptly, and I was happy to go and place it, but I noticed that the piece was not flat, the 2 sides were raised...I contacted the after-sales service, which explained that this was the result of the laser cutting and that I should have used a thicker plate IT'S WRITTEN NOWHERE ON THE SITE since then no more news. E
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Steel plate arrives quickly, but has several very visible scratches.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
I CAN'T EVALUATE BECAUSE THE CARRIER LOST THE PACKAGE.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered 6 steel plates to make tables (over 500 euros per order). Fast, impeccable delivery of 2 parcels by DHL. The only problem is that the first plate in each parcel is badly damaged with large scratches (1/2 mm deep), probably caused by mishandling. John doesn't care, even with photos... Shameful
Translated reviews
Response from John Steel
Raw materials that have not been surface-finished (brushed, etc.) and are not protected by a PVC film may show marks or scratches of varying size and depth. This condition is common to raw materials.
A
Acheteur Vérifié
Rating: 2 out of 5
The sheet metal is all scratched on both sides. The marking was left on the part. I have the impression of having recovered the scrap from the workshop. For the price of the cut sheet metal, I would not recommend the site.
Translated reviews
Response from John Steel
Hello, The SteelTeam has contacted you by e-mail to discuss this matter. Thank you for reporting this problem. Our customer service is available Monday-Friday 9am-12pm / 2pm-5pm on 0800 746 548. Have a nice day,
A
Acheteur Vérifié
Rating: 3 out of 5
so-called shiny aluminium received marked (scratches), with several oxidation spots, only the cut-out measurement is accurate
Translated reviews
Response from John Steel
Hello Michel, We contacted you by email on 16/10/2017 to discuss these aspects. Have a nice day, The SteelTeam
A
Acheteur Vérifié
Rating: 3 out of 5
HELLO , I have received my plates. Unfortunately it's not what I expected. I gave you dimensions in Cm , I needed two 600X 500 mm plates . These will not be of any use. I will order other plates from you again. THANK YOU. THANK YOU . Francis BOUCHER .
Translated reviews
Response from John Steel
Hello Francis, The measurements on our website are in millimeters. The dimensions are also indicated in millimeters in the basket before confirming the order. We look forward to working with you on your new projects. The SteelTeam
A
Acheteur Vérifié
Rating: 2 out of 5
I'm used to receiving the goods d+1 on my previous orders, but I had to wait a week. Unreachable on the phone, I no longer recommend using John steel services.
Translated reviews
Response from John Steel
Hello, Thank you for taking the time to share your experiences and especially thank you for your long-standing loyalty. We can be reached at [email protected], on 0800 746 548 (9-12h/14-17h+ answering machine) or via chat. We apologize for the delay in delivery (D+4 instead of D+3). Your parcel was picked up by our carrier 1 day later than expected.
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery tracking in English, plus 6 days to deliver. Customer service: following my concern about the delay in delivery, I contacted customer service who were supposed to call me back, but I'm still waiting.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
I still haven't received my order dated 16/09...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The quality of John Steel's service, almost beyond reproach, is unfortunately marred by the partnership with UPS, which sometimes fails to deliver on time.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The delivery man was sickening.................
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The goods I ordered arrived with multiple scratches, perhaps it's impossible to do otherwise, but given that the order is installed inside my house I had to give it additional treatment.
Translated reviews
We use cookies for audience measurement and improving user experience.