Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

Reviews 3 and 4 stars

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G
Gérard M.
Rating: 4 out of 5
following a purchase from 24/06/2026
Very good work done according to my instructions
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MICHEL R.
Rating: 3 out of 5
following a purchase from 22/06/2026
Hello, the ordered item will not be used because I made a mistake in interpreting the dimensions, either in mm instead of cm.
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I D.
Rating: 4 out of 5
following a purchase from 31/05/2026
Excellent order.
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ANTONIO D.
Rating: 4 out of 5
following a purchase from 02/06/2026
Compliant with the order
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Jean-Luc T.
Rating: 4 out of 5
following a purchase from 28/04/2026
Very good performance and service Thank you very much
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Philippe B.
Rating: 4 out of 5
following a purchase from 19/04/2026
Nothing to report
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CHRISTOPHE M.
Rating: 4 out of 5
following a purchase from 28/04/2026
Compliant piece
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marc C.
Rating: 4 out of 5
following a purchase from 04/04/2026
Just the delay is a bit long
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L
laurent S.
Rating: 3 out of 5
following a purchase from 09/04/2026
Product conforms but scratched. The two pieces of aluminum are of different colors.
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Response from John Steel
Hello Laurent,

We sincerely thank you for taking the time to share your opinion. We are delighted that the product meets your expectations and hope to see you very soon in our store to discover our other creations.

Best regards,
The John Steel team
D
DOMINIQUE T.
Rating: 4 out of 5
following a purchase from 20/03/2026
Delivery OK and custom size OK, Deburring a bit neglected at the 4 corners!
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H
hugo C.
Rating: 3 out of 5
following a purchase from 26/03/2026
The received sheets were striped knowing that these are front faces of the system, it's a bit complicated...
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Response from John Steel
Hello Hugo,

Thank you for taking the time to share your feedback. We are glad to hear that you are generally satisfied with your order, but we understand your disappointment regarding the scratches on the plates. Your feedback is valuable and will help us improve our service.

Best regards,
The John Steel shop team.
T
Thierry G.
Rating: 3 out of 5
following a purchase from 22/03/2026
Too expensive for a first purchase, okay, but hold on to something else.
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Response from John Steel
Hello Thierry,

Thank you for taking the time to share your feedback. We are glad that your first experience was positive, although we understand your concerns regarding the prices. Your opinion is important to us and we hope to see you again soon.

Best regards,
The John Steel team
R
Ruud S.
Rating: 4 out of 5
following a purchase from 27/01/2026
Orders can be arranged entirely according to your wishes. They deliver very good quality and the shipment was excellently packaged. It costs a few cents, but then you get something! And if the whole process from ordering to delivery had gone a bit smoother, they would have received five stars.
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Jeroen V.
Rating: 3 out of 5
following a purchase from 12/02/2026
Material was delivered bent.
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frederic T.
Rating: 4 out of 5
following a purchase from 07/02/2026
Beautiful cut good product But a corner slightly chipped and scratched
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Pierre-Émile B.
Rating: 4 out of 5
following a purchase from 22/01/2026
Good job, thank you
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Alessia S.
Rating: 4 out of 5
following a purchase from 20/01/2026
Everything is fine, only the slab had some scratches, it can be covered with treatment but it could have been avoided
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Etienne V.
Rating: 4 out of 5
following a purchase from 30/01/2026
Perfect dimensions, nothing to say and special mention for the packaging of the package.
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EDDY A.
Rating: 4 out of 5
following a purchase from 25/01/2026
well packaged and protected part received, small downside I had requested the deburring of the edges of the sheet, at least to break the sharp edge, not done unfortunately.
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FRANCIS D.
Rating: 4 out of 5
following a purchase from 05/01/2026
Product ok. Delivery a bit long compared to the announcements at the time of the order
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Martial M.
Rating: 4 out of 5
following a purchase from 11/01/2026
OK for everything: quality, packaging, delivery
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François M.
Rating: 4 out of 5
following a purchase from 08/01/2026
quick and beautiful work
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Willy S.
Rating: 4 out of 5
following a purchase from 06/01/2026
Good quality and precision of cuts. Fast delivery. High price!
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Gilles F.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good job.
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Pascal L.
Rating: 4 out of 5
following a purchase from 30/11/2025
Fast and efficient
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Vincent K.
Rating: 4 out of 5
following a purchase from 24/10/2025
Delivery in accordance with the deadlines
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Maria Teresa S.
Rating: 3 out of 5
following a purchase from 13/10/2025
The product is okay, only it arrived a week late and since I had workers who had to return after 7 days, it caused me this problem. However, the product is okay.
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François P.
Rating: 3 out of 5
following a purchase from 09/10/2025
Coast of pressing not respected. Too bad, the rest is perfect, your drawing software is not user-friendly.
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Response from John Steel
Hello François,

Thank you very much for your r
N
Nicolas S.
Rating: 3 out of 5
following a purchase from 03/10/2025
The order is compliant, but has been processed with a huge delay... Without spontaneous communication from the seller.
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Jean Luc C.
Rating: 4 out of 5
following a purchase from 18/09/2025
Goods received in good condition, they were delivered to the desired location, very neatly packaged. They meet the expressed need. However, the reception time was a bit long.
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Anja G.
Rating: 4 out of 5
following a purchase from 18/08/2025
Very satisfied, I also get a quick response when I ask a question via email. I will definitely order again.
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Patrick V.
Rating: 4 out of 5
following a purchase from 08/08/2025
Material delivered as expected, very neat. Delivery time was a bit long
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D
Didier H.
Rating: 4 out of 5
following a purchase from 13/06/2025
Top
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S
Serge L.
Rating: 4 out of 5
following a purchase from 20/05/2025
It's a shame that the centerpiece "domisiladore" is scratched, I will have to resurface it.
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Response from John Steel
Hello,

Thank you for your feedback. We are truly sorry to hear that your piece arrived scratched. This is not up to our quality standards, and it remains a very rare case.

Please do not hesitate to contact our customer service with a photo of the piece, we will find a suitable solution together. Your satisfaction remains our priority.

Best regards,
The John Steel team
M
Marcel J.
Rating: 4 out of 5
following a purchase from 27/05/2025
No issues regarding quality. However, paying about €16 extra to be delivered on a Tuesday and only being delivered on Wednesday, I find that regrettable!!!
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Response from John Steel
Hello,

Thank you for your feedback. We are delighted that the quality of our products has satisfied you.

Regarding the delivery delay, we completely understand your disappointment. This type of delay is exceptional, but we sincerely apologize for this inconvenience.

Please do not hesitate to contact our customer service so that we can discuss this together.

Best regards,
The John Steel team
L
Ludovic D.
Rating: 3 out of 5
following a purchase from 21/05/2025
The edges of the plates must have been cleaned because the adhesive was melted around the edges of the plates.
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Response from John Steel
Hello,

Thank you for taking the time to share your experience. We are sincerely sorry for this inconvenience: this type of issue is really very rare and does not reflect our usual quality level. It is exceptional for the protective film to melt like this around the edges of the plates.

Please do not hesitate to reach out to us if needed, we remain at your disposal and hope to fully regain your trust with your next order.

Best regards,
The John Steel team
L
Loraine A.
Rating: 4 out of 5
following a purchase from 06/05/2025
Good product very well packaged and delivered. However, the delay was a bit long.
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Response from John Steel
Hello,

Thank you very much for your positive feedback on our product and the quality of the packaging! We are delighted that everything arrived well.
We take note of your comment regarding the delivery time, and we are doing our best to improve it.
We look forward to assisting you with your future projects!

The John Steel team
F
FREDERIC M.
Rating: 4 out of 5
following a purchase from 30/04/2025
product conforms to the order. Note the quality of the packaging: perfect! However, a bit of delay for the delivery
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FAUSTO B.
Rating: 4 out of 5
following a purchase from 29/04/2025
GREAT, JUST A BIT DIFFICULT TO UPLOAD THE DESIGN FILE
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CHRISTIAN V.
Rating: 4 out of 5
following a purchase from 24/04/2025
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