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B
Rating: 4 out of 5
perfect work thank you
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
Everything was perfect, it's very very good
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C
Rating: 4 out of 5
Customer service available and responsive for questions before purchase. Delivery on time, product very well packaged. Product as described and edges well cleaned. Just a bit expensive for a simple metal plate. Thank you!
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J
Rating: 4 out of 5
Ras
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L
Rating: 4 out of 5
Perfect delivery, correct dimensions, satisfactory product quality. Unfortunately, the part is only film-protected on one side. Quite a few scratches on the unprotected side.
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Response from John Steel
Hello Léna,
Thank you for taking the time to share your opinion! We're delighted to hear that you're happy with the delivery, the dimensions, and the overall quality of our products.
Regarding your comment on the film protection, please note that the material is designed so that the side protected by the film is the one intended to be visible, guaranteeing an impeccable appearance for your projects. The unprotected side is intended for use in less exposed or non-visible areas once the product has been installed.
If you have any specific requirements or questions, please don't hesitate to contact us - we'll be delighted to help.
Sincerely, John Steel.
Thank you for taking the time to share your opinion! We're delighted to hear that you're happy with the delivery, the dimensions, and the overall quality of our products.
Regarding your comment on the film protection, please note that the material is designed so that the side protected by the film is the one intended to be visible, guaranteeing an impeccable appearance for your projects. The unprotected side is intended for use in less exposed or non-visible areas once the product has been installed.
If you have any specific requirements or questions, please don't hesitate to contact us - we'll be delighted to help.
Sincerely, John Steel.
R
Rating: 3 out of 5
easy site
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N
Rating: 4 out of 5
A little late getting started, but that's forgivable. Quality piece, as expected.
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M
Rating: 4 out of 5
Good quality, very quick turnaround. Too bad I made a mistake with the dimensions. I mistook 30 cm for 3 cm...
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M
Rating: 4 out of 5
Product conforms to my expectations, correct delivery time with perfect packaging.
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B
Rating: 4 out of 5
quickly prepared, delivered, I will make other orders
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M
Rating: 4 out of 5
fast shipping and good tracking. as requested. Thank you
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F
Rating: 4 out of 5
Ordered a round steel plate, pleasantly surprised by the appearance despite a few scratches. Well packaged and received on time... I look forward to recommending you... Thank you!
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Response from John Steel
Thank you for your feedback! We're delighted to hear that you're happy with the steel plate. Indeed, the raw material can sometimes show a few small marks or scratches, inherent to this type of finish. This is part and parcel of the material, while guaranteeing robust quality. We thank you for your understanding and trust, and look forward to working with you on your next projects! We hope to see you soon.
V
Rating: 4 out of 5
Very good after-sales service
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J
Rating: 4 out of 5
Hello, the pieces I ordered are in accordance with the measurements of my order. I only regret that the edges are not polished. Otherwise everything is fine. Sincerely, J. LIVYNS - Embellys Sarl Côté Services
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F
Rating: 4 out of 5
Compliant product
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L
Rating: 4 out of 5
Cutting to the millimetre nickel nickel delivery but the quality of the product could have been a little better for the price.
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Response from John Steel
Thank you for your detailed feedback!
We are delighted that the cutting and delivery lived up to your expectations. Regarding the quality of the product, we take good note of your comment. We are constantly striving to improve our materials while maintaining competitive prices, and your feedback helps us identify areas for improvement. We hope you will give us the opportunity to offer you an even better experience with your next order.
Y
Rating: 3 out of 5
The online tool is impractical
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Response from John Steel
Thank you for your feedback!
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.
Y
Rating: 4 out of 5
a little disappointing to start my order but now I received my piece it's perfect, thank you
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M
Rating: 4 out of 5
Very satisfied with John Steel, excellent packaging, delivery to be reviewed!
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Y
Rating: 4 out of 5
Satisfied, but the rusty appearance has trouble going forward despite spraying 2 times a day.
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J
Rating: 4 out of 5
Perfectly cut, but it's a pity that one side has large stripes. Fortunately, this side will not be visible from the outside.
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Response from John Steel
Hello Jean-Marie,
Thank you for your feedback. We're delighted that you like the cut. We apologize for the frosted marks on one side. As raw aluminum is an untreated material, there are some plates that may have slight scratches or marks that can settle on them unfortunately. If you need anything else, please don't hesitate to contact us. We'll do our best to satisfy you.
Sincerely, John Steel.
Thank you for your feedback. We're delighted that you like the cut. We apologize for the frosted marks on one side. As raw aluminum is an untreated material, there are some plates that may have slight scratches or marks that can settle on them unfortunately. If you need anything else, please don't hesitate to contact us. We'll do our best to satisfy you.
Sincerely, John Steel.
G
Rating: 3 out of 5
The parcel conforms to my order and is very well packaged.... but TNT has made this experience very bad: TNT called me to tell me that they couldn't find my address (Amazon, Chronopost ... have no problem), and this without even going out...and they left the parcel with me in a shop more than 20 kms away (there and back). Having paid for home delivery, I find this way of treating customers deplorable! Change delivery company!
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Response from John Steel
Hello Gilles,
Thank you for taking the time to share your experience with us. We are delighted to hear that the parcel was as you ordered and that the packaging met your expectations. However, we are sorry to hear that the delivery did not live up to your expectations.
We fully understand your frustration with TNT's delivery service. It is unacceptable that you had to travel such a long distance to collect your parcel, especially after paying for home delivery. Your satisfaction is our priority, and we sincerely apologize for any inconvenience caused.
We take your feedback on the services of our delivery partners very seriously. Please be assured that we will immediately report your experience to TNT to prevent this type of situation from recurring in the future.
Sincerely, John Steel.
Thank you for taking the time to share your experience with us. We are delighted to hear that the parcel was as you ordered and that the packaging met your expectations. However, we are sorry to hear that the delivery did not live up to your expectations.
We fully understand your frustration with TNT's delivery service. It is unacceptable that you had to travel such a long distance to collect your parcel, especially after paying for home delivery. Your satisfaction is our priority, and we sincerely apologize for any inconvenience caused.
We take your feedback on the services of our delivery partners very seriously. Please be assured that we will immediately report your experience to TNT to prevent this type of situation from recurring in the future.
Sincerely, John Steel.
T
Rating: 4 out of 5
Fast and precise
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G
Rating: 4 out of 5
PERFECT DELIVERY AND PRODUCT
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Y
Rating: 4 out of 5
Perfect for cutting, but the packaging needs to be improved for thin and long sheets. One of the sheets I received was slightly bent, but I was able to straighten it properly.
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P
Rating: 4 out of 5
very fast, just as I expected
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F
Rating: 4 out of 5
Good value for money
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M
Rating: 4 out of 5
Very satisfied with my purchase and the availability of your very attentive service. The only downside was the lack of tracking for the delivery that was supposed to arrive on a Tuesday. I waited all day without any message from Geodis. The delivery man came the next day and said the goods hadn't arrived!
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Response from John Steel
Thanks for your comment :-)
Indeed, we had noticed this lack of communication from Geodis.
Goods must be delivered to the nearest depot before 6am.
Otherwise, it cannot be included in the morning round.
The tracking system will indicate this and you should receive a text message from them.
We'll pass the information on to you next time.
Best regards,
JOHN
Indeed, we had noticed this lack of communication from Geodis.
Goods must be delivered to the nearest depot before 6am.
Otherwise, it cannot be included in the morning round.
The tracking system will indicate this and you should receive a text message from them.
We'll pass the information on to you next time.
Best regards,
JOHN
J
Rating: 3 out of 5
Delivery time...too long
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M
Rating: 4 out of 5
Ok but expensive
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J
Rating: 4 out of 5
Fast and efficient, but a little expensive...
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T
Rating: 3 out of 5
The product conforms to the order but the delivery was deplorable. No compensation offered.
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Response from John Steel
Thank you for your comment.
Unfortunately, in times of high demand, carriers tend to simplify their deliveries.
To do this, they use point-relays for items that are scheduled for home delivery.
We try to prevent this, but our remedies are limited.
Unfortunately, in times of high demand, carriers tend to simplify their deliveries.
To do this, they use point-relays for items that are scheduled for home delivery.
We try to prevent this, but our remedies are limited.
P
Rating: 4 out of 5
Good product. Delays just a little long.
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C
Rating: 4 out of 5
Very good, fast and in line with my purchase
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A
Rating: 4 out of 5
Very good value for money. A few minor concerns as to why the piece couldn't be made, but once these were resolved, everything went smoothly. Material selection and ordering are very easy. Production and delivery are fairly quick. The parts produced are compliant.
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A
Rating: 4 out of 5
Excellent service overall. I had made a special request which was not taken into account, probably because it was outside the "standard process" -- but it could have been.
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A
Rating: 4 out of 5
Easy to choose and order materials not commonly found in the trade.
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A
Rating: 4 out of 5
The product is compliant but a little expensive.
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A
Rating: 4 out of 5
Delivery compliant, but the appearance of the metal does not match the visual on the site. We're waiting for the piece to rust before putting it in place.
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Response from John Steel
Be careful with CORTEN. It's a metal that comes unoxidized and needs time to obtain its particular shade. I invite you to visit our blog, where you'll find lots of tips, including for Corten ;-) Best regards, JOHN
A
Rating: 4 out of 5
good quality material, on time. However, a slight lack of finish.
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