John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
Delivery compliant, but the appearance of the metal does not match the visual on the site. We're waiting for the piece to rust before putting it in place.
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Response from John Steel
Be careful with CORTEN. It's a metal that comes unoxidized and needs time to obtain its particular shade. I invite you to visit our blog, where you'll find lots of tips, including for Corten ;-) Best regards, JOHN
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Rating: 4 out of 5
good quality material, on time. However, a slight lack of finish.
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Rating: 4 out of 5
Excellent work, part well cared for and packed for shipping. Too bad it took eight days to be delivered. Apart from that, well done.
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Rating: 3 out of 5
Don't blame the delivery for something that can't be done. 2 trips at 20 minutes for a parcel that could have been delivered to my letterbox.
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your feedback. We understand your frustration regarding the delivery and we are glad that you took the time to share your experience. We hope to see you soon in our store to offer you an even more satisfying experience.
A great metal cutting service but not all the parts I received were in great condition.
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Acheteur Vérifié
Rating: 4 out of 5
Precise cutting dimensions. In the order form, only the outside dimensions appear. There was an error in the position of the holes and I was unable to check whether the error was mine or yours. Otherwise, nothing to complain about.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
What I liked: that you were concerned about the correct delivery of your product, what you can improve: find a better carrier.
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Rating: 4 out of 5
Nice choice of metal. The cut shape is really slanted and there are some burrs on the edges. Good. And it's a bit expensive.
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Rating: 4 out of 5
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Rating: 4 out of 5
Wide range of precise cutting options. Very quick turnaround. Unfortunately my plate was scratched in several places on one side. It was of no consequence as I'd planned to paint it, but not great in principle.
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Rating: 4 out of 5
To date, we've never had any problems with our orders, since everything we order is made to measure.
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Rating: 4 out of 5
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Rating: 3 out of 5
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for taking the time to share your feedback. Your input is valuable to us and we hope to have the pleasure of seeing you again soon in our online store.
Best regards,
The John Steel team
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Acheteur Vérifié
Rating: 3 out of 5
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for taking the time to share your experience with us. Your feedback is valuable and we hope to have the opportunity to fully satisfy you during your next visit.
Best regards,
The John Steel shop team
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Rating: 4 out of 5
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Rating: 4 out of 5
Very well packaged despite the size (3mm thick aluminium, 100mm x 2000mm), product arrived in good condition. Delivery as fast as expected (on time).
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Rating: 4 out of 5
Excellent reactivity . Short delivery time . Price unfortunately too high for professional customers
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 3 out of 5
Very good telephone contact and correct delivery, but the color of the raw steel on the site (brown) is completely different from that of the part received (gray)... The dimensions are correct, but there are also numerous scratches and a 3mm dent caused by an impact on the top of the part. Cdlt,
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Response from John Steel
Hello, thank you for your comment. You should know that each material has its own specificities. For example, S355 steel, the one you mention, is a rough material and prone to scratching. We indicate all this on the product pages. If you have any doubts, don't hesitate to contact us, we're here to answer your questions. Sincerely, John
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 3 out of 5
Check the quality of products as they leave your premises, so that customers do not need to carry out additional finishing operations.
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your feedback and your observation. Your satisfaction is important to us, and we are doing everything we can to ensure the quality of our products. We hope to see you again soon in our store.
Best regards,
The John Steel team
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
The choice of materials and the ease of ordering on the website. With its fair prices, JohnSteel is an important partner for our agency.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Quality delivery. However, a delivery note is missing.
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Rating: 4 out of 5
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Rating: 4 out of 5
impeccable site, very intuitive: you can quickly send your design and get a price. having said that, 30 euros for this small logo is expensive. the ideal would be to send you a jpeg that you would transform yourself into dxf. the result that you sent me only conforms to my design to the extent of 80%. thank you for taking care of this survey. Have a nice day.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 3 out of 5
a little too expensive compared to other sites i've been ordering from john steel for a few years (i'm aware of the increase in material) the price is getting more and more expensive
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Response from John Steel
Thank you for your comment. It's true that material costs fluctuate greatly. But you should know that we absorb a large part of this increase. I invite you to look at our prices several times, and you'll see that we try to keep our prices as stable as possible. In the end, we're in line with our market. Wishing you a good day, John
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Acheteur Vérifié
Rating: 4 out of 5
impressive laser cutting, precise and clean. fast delivery service
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