The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Hello, thank you for your comment. All materials without PVC film will almost always be scratched. If the material has a PVC film, this is indicated in the product data sheet. As for the pen marks, these are necessary to identify the plates. This can be removed with a simple solvent. If you have any questions, please do not hesitate to contact us :-)
A
Acheteur Vérifié
Rating: 4 out of 5
Full scratch plate + felt-tip marking
Translated reviews
Response from John Steel
Hello, thank you for your comment. All materials without PVC film will almost always be scratched. If the material has a PVC film, this is indicated in the product data sheet. As for the pen marks, these are necessary to identify the plates. This can be removed with a simple solvent. If you have any questions, please do not hesitate to contact us :-)
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
no comment
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
no comment
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The visual aspect of the brushed aluminium credenza I received does not correspond to the image presented on the John Steel website. I am therefore very disappointed with what I received;
Translated reviews
Response from John Steel
Good
B
Bernard B.
Rating: 3 out of 5
following a purchase from 05/04/2021
The visual aspect of the brushed aluminium credenza I received does not correspond to the image presented on the John Steel website. I am therefore very disappointed with what I received;
Translated reviews
Response from John Steel
Hello Bernard,
Thank you for taking the time to share your feedback. We are sorry to hear that the visual aspect of your credenza does not meet your expectations. Your feedback is valuable to us and we hope to welcome you back to our store to fully satisfy you.
Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 4 out of 5
goods conform to my order. Delivery time a little long
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
goods conform to my order. Delivery time a little long
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Quick and easy.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Quick and easy.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
Well done, practical site. Delivery very late, too bad...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Well done, practical site. Delivery very late, too bad...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The equipment arrived with traces of hard-to-remove green felt and scratches... Photos are available if required.
Translated reviews
Response from John Steel
Hello, thank you for your request. Felt or printing marks are often mandatory for us. They serve to identify the material and the order. They can be easily removed with a solvent. You can contact us to discuss this at any time, via the contact form or on our telephone 0800 746 548.
A
Acheteur Vérifié
Rating: 4 out of 5
Result as expected. Top-notch website!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2021
Result as expected. Top-notch website!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
Translated reviews
Response from John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you :-)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2021
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
Translated reviews
Response from John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you :-)
A
Acheteur Vérifié
Rating: 4 out of 5
Completely satisfied? the shipment arrived safely and the packaging is great.
Translated reviews
R
ROBERT M.
Rating: 4 out of 5
following a purchase from 06/04/2021
Completely satisfied... the shipment arrived safely and the packaging is great.
Translated reviews
J
jean-jacques D.
Rating: 4 out of 5
following a purchase from 05/04/2021
good precision of the cut-outs requested, reasonable deadlines. Of course it comes at a cost, but good service. I'll be back.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
good precision of the cut-outs requested, reasonable deadlines. Of course it comes at a cost, but good service. I'll be back.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
User-friendly website. Product meets needs. Good responsiveness of online service. Delivery within 8 days exceeded but for external reasons.
Translated reviews
E
Etienne H.
Rating: 4 out of 5
following a purchase from 01/04/2021
User-friendly website. Product meets needs. Good responsiveness of online service. Delivery within 8 days exceeded but for external reasons.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2021
Plate received but scratched! Communication on delivery needs to be improved as I had to call back to be informed ...
Translated reviews
Response from John Steel
Hello Verified Buyer,
Thank you for taking the time to share your experience with us. We are glad that your plate has arrived, even though we regret that it was scratched and that the communication did not meet your expectations. We take your comments very seriously and hope to see you again soon to provide you with a better experience.
Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
Plate received but scratched! Communication on delivery needs to be improved as I had to call back to be informed ...
Translated reviews
Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your feedback. We are delighted that you received your plate, but we are sorry to hear that it arrived scratched and that the communication regarding the delivery did not meet your expectations. Your experience is valuable to us and we will do our best to improve. We hope to have the pleasure of serving you again.
Best regards,
The John Steel Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
Delay a bit long and a lot of scratches on the aluminum plate. Question about ribs: the required precision was there...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Delay a bit long and a lot of scratches on the aluminum plate. Question about ribs: the required precision was there...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
RAS. Satisfied with product and service.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
RAS. Satisfied with product and service.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
delivery scheduled for tuesday between 9 and 12 am, carried out at 3 pm it's a pity that you can't drill holes to size when you order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2021
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery too long
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2021
Delivery too long
Translated reviews
Response from John Steel
Hello Verified Buyer,
Thank you for your feedback and we are glad that you chose our store. We understand that the delivery time may have been disappointing and we appreciate your patience.
Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 4 out of 5
TNT does not deliver to my address but to the relay point
Translated reviews
H
Henri B.
Rating: 4 out of 5
following a purchase from 09/03/2021
TNT does not deliver to my address but to the relay point
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
I had ordered a panel for an electronics project, but it contained an error and customer service was unable to replace the file, due to the server fire, so I won't be able to use it. I don't blame myself for the error. However, the quality of manufacture is extra, the packaging is safe for shipping and the customer service is reactive. Always a pleasure.
Translated reviews
J
Jany C.
Rating: 4 out of 5
following a purchase from 07/03/2021
I had ordered a panel for an electronics project, but it contained an error and customer service was unable to replace the file, due to the server fire, so I won't be able to use it. I don't blame myself for the error. However, the quality of manufacture is extra, the packaging is safe for shipping and the customer service is reactive. Always a pleasure.
Translated reviews
C
Christian M.
Rating: 3 out of 5
following a purchase from 07/03/2021
I was supposed to be delivered to my home on 16-03, so I took the whole day off, and the deliveryman (probably late on his round) dropped the parcel off at a relay point at around 4pm (sms received at 4.10pm), on the pretext that I was absent! Knowing that I'd been tinkering with my gate all afternoon, if a deliveryman had come by... So TNT delivery was lamentable. On the other hand, the parcel was well packed and conformed to the order.
Translated reviews
Response from John Steel
Hello Christian,
We sincerely thank you for your feedback. We are delighted to learn that your package was well packaged and in accordance with your order, even though the delivery did not meet your expectations. We hope to see you soon in our online store for a more satisfying experience.
Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
I was supposed to be delivered to my home on 16-03, so I took the whole day off, and the deliveryman (probably late on his round) dropped the parcel off at a relay point at around 4pm (sms received at 4.10pm), claiming that I was absent! Knowing that I'd been tinkering with my gate all afternoon, if a deliveryman had come by... So TNT delivery was lamentable. On the other hand, the parcel was well packed and conformed to the order.
Translated reviews
Response from John Steel
Hello, Verified Buyer.
Thank you for taking the time to share your feedback. We are pleased to hear that the package arrived in good condition and as per your order. We understand that the delivery situation may have been frustrating, and we appreciate your feedback which helps us improve our service.
Best regards,
The John Steel shop team
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 