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Rating: 4 out of 5
Fast delivery and material in line with expectations, but the dimensions requested were not quite respected, which had no effect on the project.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Very good product, as ordered. Long delivery time with no visibility of a delivery date. I had to send an email to get a date.
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Rating: 4 out of 5
The plate is of good quality, telephone customer service very good, initially a refund misunderstood with small Internet problems quickly returned to order, delivery with a shorter time, perfect, just a small detail some marks on the edge of the circle. Thank you
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Rating: 4 out of 5
Very well packed and protected
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Rating: 4 out of 5
well
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Rating: 4 out of 5
Good performance.
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Rating: 4 out of 5
good product
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Rating: 4 out of 5
Custom production was completed in record time. Unfortunately, delivery was a disaster. Fortunately, customer service was available, responsive and made a commercial gesture worthy of the problems. In short, I'll be ordering from John Steel again.
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Rating: 4 out of 5
Good transaction
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Rating: 4 out of 5
very happy
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Rating: 4 out of 5
thickness 5 mm very good for the plancha .
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Rating: 4 out of 5
product fiction to review
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Rating: 4 out of 5
superb service and product
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Rating: 4 out of 5
On-time delivery Cutting to dimensions supplied Flawless, well-protected metal finish Caution: edges may be sharp
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Rating: 4 out of 5
The time slot provided by Geodis was not respected and I was not informed that the driver would not come. I called Geodis who told me that they did not have the parcel on the local platform (I confirmed the slot proposed on the site the day before). The parcel was delivered later without me being informed and was left on the premises of our site, on a sidewalk. It could have been stolen.
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Rating: 3 out of 5
Deadline completely missed
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Rating: 4 out of 5
The parts were missing a little deburring after cutting. They're really rough. What's more, I think the laser or waterjet is very powerful for small parts. Otherwise, the delivery time is good, and the online service is nice and practical. The price seems right too.
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Rating: 3 out of 5
Delivered within 8 days ? Ordered 11/05 received 24/05
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Rating: 4 out of 5
Very satisfied, fast and well packaged shipment, good quality part cut to the millimetre.
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Rating: 3 out of 5
This is not my first order as I have always been satisfied with the quality of the products. Today, however, I'm disappointed by the delivery, and for once it's not the carrier's fault. The address on the dispatch note was incomplete, so I had to collect my order from the dpd depot.
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Rating: 4 out of 5
The equipment delivered is perfect, well done John Steel, but the delivery company chosen is E: DPD delivery men have the annoying habit of throwing parcels over the fence to save time. I don't pay 7.32 for this kind of service, so next time I'll file a complaint. What's more, it tarnishes John Steel's image...
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Rating: 4 out of 5
Thicknesses are never respected
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Rating: 4 out of 5
Hello, I didn't realize that the Corten steel plate wasn't oxidized, so I didn't use it right away.
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
Fast and with no surprises
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Rating: 4 out of 5
Variable lead times, but good quality and reliable.
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Rating: 4 out of 5
Small delivery problem (the parcel was under a pile")
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Response from John Steel
and there were black numbers printed on the plate
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Rating: 4 out of 5
Mirrored 304 1.5mm stainless steel plates, very good quality, but the laser cutting caused tiny sparks which in places scratched the plate a bit, the marks are very, very small but central. Fortunately, it's only visible up close, so it didn't bother me.
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Rating: 4 out of 5
Very good results, responsive team and product quality to match. I'd recommend it.
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Rating: 4 out of 5
unannounced delivery but very nice product.
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Rating: 3 out of 5
Hello, I sent you an email when I received my stainless steel plate last month which does not correspond to what I had drawn/ordered. I haven't received a reply.
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Rating: 3 out of 5
It's not the first time I've ordered, because the cut-outs are clean, the prices correct and the company French. On the other hand, not a single order has gone by without one of the corners of the cut sheets being slightly bent... probably due to transport.
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Rating: 4 out of 5
short
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Rating: 4 out of 5
Super-responsive customer service
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Rating: 4 out of 5
Plate delivered over the gate without warning. Fortunately, the packaging was very well done.
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Rating: 3 out of 5
VERY GOOD BUT VERY EXPENSIVE.
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Rating: 4 out of 5
Mirrored stainless steel looks great, but lead times are a bit long.
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Rating: 4 out of 5
Too bad you can make squares and I really like the software.
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Rating: 4 out of 5
The delivery time could have been a little shorter. And it's a shame to go through Amazon for payment.
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Rating: 4 out of 5
It's a pity that the poorly executed packaging destroyed the beautiful original patina. I recovered some parts that were ready to get lost in the truck of the deliveryman, who was also very concerned.
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